Rated 2 out of 5 by SpikeDC Sadly, not recommended
This is in a good location with a nice beach area. However the service of staff, selection of menus, responsiveness to needs was lacking across the board. Not felt welcomed. Poor signage to rooms which is like a labyrinth. The selection of available food options was very limited and the food was below expectations. It was a highly stressful location considering it was to be a vacation. Chatted to others, and experienced the same.
July 16, 2016
Rated 5 out of 5 by RedDevil1504 My 2nd Favorite Hawaii Hotel
Never a bad stay. Always look forward to staying here. As an SPG Platinum member I always feel welcomed and taken care of. Great central Waikiki location, close to beach, world class shopping and plenty of restaurants. Great customer service throughout entire hotel.
My only negative about this location is the room furniture and some amenities are getting rather worn and are in need of updating, especially the bathroom.
June 3, 2016
Rated 4 out of 5 by Bolbol Dr
Perfect location,you feel welcome from bell man to reception to room service to pool and beach service.We were a group of 4 family friends all of us enjoyed the stay for 12 days ,the pool view room was very good choice for me and the bed was very comfort.
May 17, 2016
Rated 5 out of 5 by Jimtraveller Another spetacular stay - March 24-28
We always pick this hotel as one of our top picks when we visit Waikiki.
Great location, wonderful staff and excellent hospitality.
Got upgraded to a wonderful ocean-view room.
Breakfast and dinner buffet were wonderful - their omelets at breakfast and prime ribs at dinner are always amongst the best that I have ever had.
The hotel staff, from front desk to cleaning crew, always show passion and care for their guests and their work.
I highly recommend this hotel for visits to Waikiki.
March 29, 2016
Rated 2 out of 5 by Midwestern16 Great location. Bad fixtures
The hotel is in a great location and the staff has been very friendly and welcoming. The room on the other had was not to standard. The furniture was very dated. Dust was on the furniture. It was dirty in the edges of the carpet and behind nightstands. The AC unit in the room was noisy and the outlets in the bathroom turn off when you turn off the light. If you are looking for a modern or contemporary hotel stay away. I don't believe this hotel meets the Sheraton branding. Again, the staff was great, the rooming was not.
March 15, 2016
Rated 5 out of 5 by Verified Reviewer This Hotel has great location and staff are nice.
Sheraton met our expectations for a vacation in Hawaii.
March 12, 2016
Rated 4 out of 5 by sienna68 Central location
We travelled with two other couples and booked three rooms. Upon check in Gerry was wonderful and arranged for our three rooms to be on the same level and all next to each other. The rooms were spacious, a little dated but very clean and comfortable.
All staff where very friendly and made us feel very welcome. The complimentary water and fruit at the beach was great.
The hotels location is very central to everything, we had an amazing time during our stay.
March 3, 2016
Rated 3 out of 5 by CKPM14 Need improvements around furniture and electic outlet
I was not exactly comfortable using chairs in my room. Internet connection itself was fine but electric outlet were not located in convenient places.
February 23, 2016