Rated 5 out of 5 by Kitzer Excellent Accommodations and Location
We have stayed at this hotel multiple times and like the location and accommodations and amenities.
March 16, 2014
Rated 5 out of 5 by Wahinekapu52 Awesome customer service and staff
The hotel staff I worked with really were awesome, professional, personable and met all my needs (Karry Borges, Erin Lifty and Andrea Clarabal) all were great, helpful and seemed to enjoy their jobs. The room was very comfortable and met all our needs. Services in the hotel were also great, definitely recommend to others!
July 9, 2014
Rated 5 out of 5 by ghislain Employee passion
We had a great stay because the employees really take great care of their guest from the pool team to the front desk to the restaurant everyone was just fantastic. this hotel is very well located and really comfortable. We will go back in 2013
November 13, 2012
Rated 5 out of 5 by GreatStay2012 Great Christmas 2012 stay
We had a great experience at the Princess Kaiulani this year.
It’s a great place to stay, friendly staff, clean room, fantastic hotel services.
Our family loves this property, good quality for the money and not pretentious, it fits our style.
January 3, 2013
Rated 4 out of 5 by ChristopherK Good Value
Overall very good value. Clean, comfortable, small room. Very friendly personable maid. Very good food. I just don't understand why the wait staff at the morning buffet has to be so rude. They often went out of their way to be crabby.
November 4, 2012
Rated 5 out of 5 by Frank53 This hotel was awesome
The most important thing during my stay was the great staff at this hotel. Any time I needed them the service was prompt and courteous. The cleaning staff members always greeted us with smiles and a Aloha. Keep up the good work.
December 20, 2012
Rated 2 out of 5 by micker716 This is a Sheraton?
Can't believe this is a Starwood property. I'm a frequent business traveler (government employee), and have stayed here on a few occasions for short overnight stays, generally as a stopover for an international flight. Generally this is my "last resort" pick, when I can't find anything else at my per diem rate. Over the years this hotel has slid further into disrepair and the staff has slid with it. On my most recent stay the room smelled of mildew, the air conditioning was barely functioning, the shower fixture was loose and the sheets and pillows were threadbare and old. I chose the continental breakfast for my Platinum amenity. After waiting to be seated for 5 minutes at the nearly empty restaurant, I had some fresh fruit, yogurt and a hard-boiled egg from the buffet. I was told I would be charged for a full breakfast because of my inclusion of the the hard-boiled egg. I returned the egg to my surly waitress. Luckily this was just a one-night stay. If you are planning a vacation, I think you will be greatly disappointed with this hotel. There are many better options on Waikiki.
October 19, 2013
Rated 4 out of 5 by CMorse301 Excellent location
My husband and I really enjoyed the hotel, the morning pastries, and the location. Anything you needed was in walking distance. Our hotel was a few steps from the beach and viewable from our room.
February 13, 2012
Rated 5 out of 5 by Max14 Great Service
Overall, great service. The only negative is that our room was an "older room" and it did not have a thermostat. During the day, we wanted the room colder, but could not control the temperature.
August 12, 2013
Rated 5 out of 5 by Sarah82 Great Hotel
Staff are very helpful and friendly and give great service. Overall an enjoyable experience and would highly recommend this hotel to friends and family. Definitly will be coming back again.
March 13, 2013
Rated 5 out of 5 by Smitchell025 fabulous location and great staff!
We loved being able to walk across the street and lounge at the beach. The pool was well kept and in a great central location! Also, great workout facility with nice view of the pool!
October 28, 2012
Rated 5 out of 5 by septemberlove Excellent, excellent choice!!
We just came back from Hawaii, I highly recommend this hotel, I just can't say enough about the excellent service we received, every aspect of this hotel is just great!!!.
September 23, 2012
Rated 2 out of 5 by Lindsey10 Great location but very outdated
This hotel is in a prime location; easy to walk to the beach and restaurants and very close to Diamond Head. The cleaning staff was very thorough and got to our room early every day. However, when we arrived we had asked for a pool view, but also needed early check in because we were going to a wedding. The staff was able to provide a room promptly, which was great, but we were placed in the corner room next to a bunch of high school graduates. We had to be moved to another room because of the noise-this room was a city view because it was all that was available. We were told that the manager would contact us the next morning to work it out, but never got a call. We ended up calling and the only thing they did was drop our nightly rate down to the city view rate. The rooms need improvement big time! Wall paper is peeling off and turning brown and furniture is outdated. Overall, for the price and location it was acceptable, but nothing like the other Starwood hotels we have visited. Staff was friendly though so we can't complain too much. We would love to see this hotel get the attention that all the other Starwoods do!
June 16, 2012
Rated 5 out of 5 by Gay47 Hotel has great location
Excellent place to stay in Waikiki. Nice a commendation and staff. Love the the sand bar and staff.
July 12, 2014
Rated 4 out of 5 by Facilit8 Room facilities
Please do not provide plastic and paper cups for drinking in the room. Please provided decent tea spoons. What you provided to us "cheapen" your Sheraton image !
January 9, 2013
Rated 1 out of 5 by santri Bad category 5 Starwood Property
Rooms - Very small and worn out
Platinum Benefits - None, with no upgrades despite trying with upgrade nights
Staff - okay
Location and Views - poor on Waikiki
June 23, 2012
Rated 4 out of 5 by Taxchic22 Best location on Waikiki
Great location but the hotel needs some definite updating. The plumbing in the rooms is very old and worn. Leaks and the finish on the faucet is worn off.
September 29, 2013
Rated 5 out of 5 by Camps Sheraton has always been exemplary
There is good ambience beginning with the lobby, to the charming garden restaurant with great buffet and well chosen Hawaiian entertainers.
October 28, 2012
Rated 5 out of 5 by Goose Staff was very helpful
Staff assisted us in getting ealier access to complimentary suite so we could shower ahead of our flight after we had cehcked out.
August 20, 2012
Rated 5 out of 5 by Fred1 this Hotel is the best.
The Hotel Accommodations were excellent, Reservation Staff, Front Desk Staff and Housekeeping Staff Excellent'
January 10, 2013
Rated 4 out of 5 by A214943 Sheraton PK
Centrally located, good views from the High Ocean View rooms. Second stay, would do again.
August 14, 2013
Rated 5 out of 5 by Dlo62 Great location, friendly staff!
I was recomended to stay at this location.
And I am really happy that I did!
Great Hotel !
September 25, 2012
Rated 1 out of 5 by Borrie This hotel has not great features
Substandard compared with Sheraton Hotels in Australia
October 28, 2012
Rated 2 out of 5 by Mkk3262 Unsatisfied
This hotel is definitely not up to "Sheraton" standards!! We were quite shocked and will not recommend nor will we stay at the Princess Kaiulani again. BIG DISAPPOINTMENT!!!!
July 9, 2014
Rated 4 out of 5 by Bruce1234 Good hotel in great location
Stayed in this hotel last week- although not on the beach it was a short block away- the beach is nice by Hawaiian standards, but not very big and very crowded- excellent location for access to restaurants and shopping
the hotel is a bit dated but otherwise met our needs- the rooms were clean and comfortable- the staff were very friendly- we did not eat at the restaurants- would probably stay here if we went to Honolulu again and the price was right
June 28, 2014
Rated 2 out of 5 by LockOut25 Locked Out
I enjoyed my stay at the Sheraton Princess Kaiulani. Comfort was very disappointing, the rooms walls are paper thin. I am a light sleeper and the alarm in the room next to ours woke me when it went off. My husband and I are use to sleeping in a Queen size bed. Our room had two doubles and we could not sleep together because we were both afraid of falling off, not enough room to stretch out . The funny thing is we are not large individuals average size adults. The icing on the stay was we went out to get breakfast before checking out. We returned to the room 15 minutes before check out time to pick up our luggage and found the room key demagnetized (both keys). I would never thought one with good standing would be treated as such give me the opportunity to come to the front desk to check out before you demagnetize my room key.
June 27, 2014
Rated 4 out of 5 by Hawaii50 Great Customer Service
We had booked a room for 10 nights at Sheraton PK. After the first night of no sleep because of the backup signals from trucks loading and unloading supplies we inquired about changing rooms. We were told that all rooms were sold out but they would put us on a wait list in case something became available. To our surprise on the second day we received a call from June at the front desk that we could move to another room. She really went the extra mile to make sure we were happy and always had a smile when we walked past. Our room was cleaned nicely every day and housekeeping staff very pleasant. Thanks again to June for making our stay most enjoyable.
February 3, 2013
Rated 3 out of 5 by dt123 Fifth Stay
The grand old princess is showing her age and it appears the Sheraton is letting her go on as is until the planned remodel.
I always stay here because of the location and the ease of parking. The beds are great as well as the linens but the towles are rather thin and rough. The hotel provided toiletries are third rate at best so it is advised to bring your own. the food is acceptable but seems to be a bit over priced based on other opportunities located very near by. Also, be advise that there is no designated smoking areas what so ever on the property. You have to go on the street if you plan to enjoy a cigar or have a cigerette.
March 4, 2013
Rated 4 out of 5 by Gigi44 This hotel has wonderful staff.
This hotel is ideally located near retail, restaurants and the beach. The staff is friendly and responsive. The beautiful property has every amenity a person or family would need. We spent a wonderful week there.
July 4, 2014
Rated 5 out of 5 by Fred1 ABSOLUTELY WONDERFUL!
The Sheraton Princess Kaiulani is a wonderful hotel. This was my fourth time stay at the PK, and I enjoyed my stay immensely, as always. It is always a heartbreak when it is time to checkout of the hotel. The room, service, accommodations, and views are truly excellent. The PK is a magnificent Waikiki hotel. Each and every member of the hotel staff that I interacted with was as nice as possible. This hotel has the nicest and most accommodating staff members of any hotel that I have ever stayed. I hope to come back as soon as possible! Thank you, PK, for a wonderful and magnificent stay in Waikiki! Mahalo and aloha until I return!
January 11, 2013