Rated 2 out of 5 by Vtowngirls Disappointed during this stay
Booked a room w/ two double beds and was given a room w/ a kind size bed...staff asked, "Do you two know each other?" Upgraded room resulted in one with broken furniture, chair and desk in front of closet making it difficult to use, a leaky "streaming" bath faucet, and a smell. We were provided a rollaway bed that took up a large portion of the upgraded sized room.
June 22, 2014
Rated 2 out of 5 by LifetimePlatinumBound In Desperate Need of an Upgrade...
I had room on the 10th floor that had a small balcony with a view of the ocean. The rooms come with refrigerators and safes, but the furniture, carpeting, etc are all in need of desperate upgrade. The one gem I found at the hotel was that the gym was recently upgraded, that was a definite plus. I did see new furniture in the hallway the day I was checking out so maybe an upgrade will occur soon.
January 20, 2013
Rated 4 out of 5 by Oregongirl In the heart of Waikiki
Terrific location with easy walking to the beach and MANY stores and restaurants. Easy access to highways to drive to other parts of the island. Access to the parking garage from the hotel is difficult to figure out, however! Buffet breakfast and dinner were plentiful and very good. Nightly Hawaiian-type music by the pool was a nice plus.
Light sleepers would find the outside noises disturbing.
December 22, 2012
Rated 4 out of 5 by Huskernu Hotel was ok.
For the most part everything was ok. Our balcony door would not shut tight, therefore it was extremely noisy from activities happening outside, plus did feel like I has a very secure room. Also my husband is a preferred member and the clerk who checked us out said he could not give us the 15 percent discount for the breakfast buffet we had Friday Morning. Customer service was not so good.
January 20, 2013
Rated 2 out of 5 by SonyaJim Not a bad place but needs work
First I must begin by saying we had the nicest maids ever encountered in a hotel, they were polite and helpful.
The front desk staff and concierge personnel were a different story. On several occasions when we went to them for help we were made to feel like they did not have time for us and they were abrupt and rude.
In the room our toilet ran on and on if we did not mess with the handle to stop it from doing this. The building is old and seems to need some improvements just in general. We were quite disappointed in the very short pool hours. Never in my life have I encountered a place that closed the pool so early (6:00 p.m.) or that opened their bar/restaurant so late (11:00a.m.).
We will look for a different place for our next trip to Hawaii.
Our SPG status did get us one nice perk, that was the use of hospitality room for clean up before our late night flight. It did not allow us a late check out though.
April 15, 2014
Rated 4 out of 5 by Dave99999 Excellent Hotel but constant odd problems
Housekeeping had a tough time getting it right. Wet towels on the floor when we arrived. All Decaf coffee one day. No shampoo one day. Plus the safe didn't work. Then they did not give us the 35% food discount until we complained about the bill. We just felt like too many things had to be worked out over the phone with them. This is a very nice hotel and $200 a night is about right.
November 12, 2012
Rated 2 out of 5 by AYMI Needs Major Updates
Staffs and Location are the best asset in this property. Staffs are friendly and the location is right next to the International Market; it is very convenient.
However, the room is very dated. The mattress is not typical Starwood quality. You can see cracks on every furniture. One word: Old. The elevators were terrible. The average wait time was about 5-10 minutes. In one case, I waited almost 15 minutes because every single one of them were full of people.
Worst of all, the internet service. The resort fee 18 per day but the technology (internet) was so 90s. No wireless internet in room, only wired. If you have a iPad or two computers, one must go to the lobby level to use internet service. This means the resort fee is not well spent.
Finally, not the fault of the hotel. The noise was bad, especially on weekend nights. The noise lasted til 1:00AM, it was hard to sleep since my room faced to the street.
January 25, 2013
Rated 4 out of 5 by Manju Good location, bad policy...
Good location, friendly staff. From a return-client point of view, you should re-think your "Resort Charge". It's a shame for people to have a great vacation at your hotel and then to check out with a bad taste in their mouth because they have to pay the resort fee at the END of the trip instead of it being included in the "Paid in Full" amount from before they reach your hotel.
July 19, 2012
Rated 4 out of 5 by Hawaii13 This hotel is all about location...
It's the location and the staff that make this hotel worthwhile. While the ambience beyond the foyer is rather drab and characterless, the friendly staff make this a terrific hotel to use as a base for exploring Waikiki and surrounds.
With some attention to upgrading the hallways, lifting the colour schemes and giving the general look a facelift, this hotel could really shine.
January 31, 2013
Rated 5 out of 5 by Wahinekapu52 Awesome customer service and staff
The hotel staff I worked with really were awesome, professional, personable and met all my needs (Karry Borges, Erin Lifty and Andrea Clarabal) all were great, helpful and seemed to enjoy their jobs. The room was very comfortable and met all our needs. Services in the hotel were also great, definitely recommend to others!
July 9, 2014
Rated 2 out of 5 by Caroline2407 Needs updating
The hotel needs updating, the bathroom in our room was old and in need of renovation. The hotel didn't make you feel like you were in Hawaii. The positive of the hotel is the location, although not on the beach it is close to the beach & shopping.
August 8, 2014
Rated 3 out of 5 by Grace Needs renovation
The hotel needs some renovation especially the bathrooms. Our bathroom did not have exhaust fan and the sink was outdated. The water smelled like sewer. Plumber came up and explained to us it had to do with the sink. The backflow pipe somehow collects bacteria and when the faucet is on, the water pushes the smell from the pipe. Room was not maintained/ cleaned well everyday.
April 14, 2013
Rated 2 out of 5 by GregS Disappointing Stay
This hotel is in dire need of some renovations. The sliding glass door to the balcony does not work. The bathroom was not clean on check-in. After maid service, we were left with no regular coffee refill, only decaf. MOST IMPORTANT - The hotel charges a convenience fee that includes guest room internet BUT THERE IS NO WIRELESS INTERNET IN THE TOWER WE STAYED IN (ROOM 1851).
January 1, 2013
Rated 4 out of 5 by niconyc2012 Great location, some annoyances
I and my friend want to hang out at Waikiki, especially for the beach. We got the ocean view room which has a amazing view. Overall, it is a pretty good place to stay. However, our door keys were not working constantly. I had to go to front desk 4 times during our stay. It did annoy. Secondly, the staff messed up our checkout time. We requested a late checkout and were told our request granted when we checked in. Then you got this sorta pushy phone call that it was customer's fault that we didn't checkout by certain time. It wasn't a big deal after I explained what happened, but such conversation hindered the vacation spirit, especially that spirit was what we were seeking in Hawaii. In the end, I do recommend this hotel for its location and value. Just triple confirm with the staff if you had special requests. Keep in mind that it isn't a easy job to accommodate every single one's wish at very very large volume.
December 3, 2012
Rated 2 out of 5 by CCWSteve Better last time, probably will be our last time.
We asked for whatever the quietest room may be and we were given a room on the 28th floor back to back with the service elevators.
Made our way back down to be sent up to the 11th floor. Ocean view room, but with bed facing the opposite building. Couldn't really view the ocean unless you went to the deck or stood by the door. Bathroom and furniture was all very outdated and tub took forever to drain. Didn't want to have to change rooms again so we just put up with it.
Every time we have stayed at PK we have had to change rooms or had someone given the key to our room, or received calls in the middle of the night from strangers looking for someone else.....
We will think twice before we would book again. Actually, one time we did receive a nice room and had a nice stay was when the manager had compt us a room because of the time someone entered our room with a key given from the front desk in the middle of our stay.
September 5, 2012
Rated 3 out of 5 by Ben4212 Good site beach access
The hotel was clean and well managed and the staff professional however the room was "tired " looking belonging to the 1960s era..
The bathroom although clean was old and depressing.
The air-conditioner didn't work for most of our stay.
The room faced onto the hotels plant-rooms of adjoining properties and was unbearably noisy and required earplugs at night to sleep.
January 19, 2014
Rated 4 out of 5 by Mal49 Love the bed...
I had no problem falling asleep due to the comfort of the bed. I've stayed at other Starwood Hotels and have to say all their beds are heavenly comfortable. One thing that was unsatisfactory at the Princess K was the shower drain. Drained so slowly. Please check it out.....Room 501. Other than that, I'm pretty satisfied. Maybe next time I'll request a ocean view room.
September 27, 2012
Rated 3 out of 5 by Molelly A convenient site
I was pleased by the convenient location of the hotel to Waikiki Beach, the main shopping areas and the ease of connecting with public transport. The staff are helpful and courteous, often going beyond their duties to assist travelers with inquiries.
August 3, 2014
Rated 3 out of 5 by Bones42 This hotel is tired and needs an upgrade
While all staff were most courteous and obliging the hotel itself is in serious need of an upgrade. Room in the Princess Tower smelt musty and damp while all furniture looked and behaved as being worn and well-used.
Disappointing for the price.
August 5, 2014
Rated 2 out of 5 by SWVADB could be so much more
We had an unexpected 1-night stay on Oahu on our way to the Big Island after some travel issues and booked this hotel on the fly.
This hotel has everything going for it but the actual rooms. The location can't be beat--one block off the beach. The pool, bar, etc.--all lovely. The staff--absolutely wonderful (I hope management is good to them, as they are this property's greatest asset).
BUT ... the rooms ... This hotel needs a huge investment in remodeling and infrastructure, and soon. You're not going to be able to go much longer on great location, nice amenities, and awesome staff. Everything is just beat up and in need of replacement. Our in-room safe was broken and appeared to have been for some time. The shower was difficult to get going, with poor pressure, and difficult to regulate for temperature. It was fine for one night, but I wouldn't have been happy to stay here a week.
This property does not live up the the Sheraton brand.
May 22, 2014
Rated 4 out of 5 by Charliesangel My go-to in honolulu
This hotel is not brand new and will be undergoing a renovation in the near-future. That being said, it is a fantastic location and very affordable for Waikiki for those wanting to stay at a Starwood property. The staff is absolutely wonderful and the rooms are clean. I come here for work a few times a year and always enjoy my stay. Mahalo!
May 30, 2014
Rated 2 out of 5 by Matt07 This hotel needs improvement
I was in Waikiki for a recent business trip and first time staying at this location. Though the location was great and the staff friendly, I experienced several problems with this hotel that I will take into account the next trip I'm out here. Mind you, I am not a very picky individual. Firstly, on this particular day, one person was working the front desk. Took me about 30-45 minutes to check in because of the long line. Secondly, if you're parking in the structure, please ensure you get a parking pass from the front desk in order to park in the garage. I was not told this and had to pay. Thirdly, the facility is rather outdated and walls are extremely thin. Normally, I don't mind having a room next to the elevator but the walls at this hotel were so thin that it was a major distraction in late evening. I did not get ample rest the two nights I stayed there due to the family next door and I don't think they were being particularly loud, but rather that the walls were extremely thin. I would've requested another room but the fact that the line was so long at the front desk deterred me from requesting another one. The positives of this hotel include the friendly staff and the band playing by the pool with the hula performance.
August 29, 2014
Rated 2 out of 5 by ChrisB55 Not what I expected
I've stayed here back in 2005 and thought that it was great. I was excited to come back and bring my son for his first trip to Hawaii.
When I got to my room the first thing I noticed was that there was an issue with the floor maybe being not level. The drawers on the dresser and desk our room (946) would not stay closed unless we put a chair or other object in front of it. I could see makeshift shims under the feet of the dresser probably trying to keep it level. Secondly, the bath tub had signs of rust in it. Also, when I stepped onto the balcony, I could see the other neigboring balconies crumbling, not sure if it was from weather or just wear and tear. During the day it looked like construction or upgrades were going on in the rooms across from us. Maybe we should have come a few weeks later.
I'm very disappointed with this hotel and I hope that if I do stay at a Sheraton again in the future, I will have a better experience.
February 14, 2013
Rated 4 out of 5 by Rollie1967 quiet location
The Princess has a great location, yet the thick sliding glass doors and blackout curtains allow a great nights sleep in a very comfortable bed. Waikiki can be very noisy,even at night but thats not an issue here. The cold water and fruit on the beach service was a nice plus- other beach visitors im sure were wondering how we acquired such great service.
September 5, 2012
Rated 2 out of 5 by molino4 Needs attention to housekeeping and maintainance
The front desk staff is always excellent. More than one counter person needed, especially when there are long lines.
Housekeeping service definitely needs improvement. Our room was 2556 from 7/9 to 7/14/13. Cleanliness not up standards.
There was an on going lines for the elevators for the tower and several of the elevators appeared to be malfunctioning.
July 16, 2013
Rated 2 out of 5 by NaHH Family friendly with good poolside seating
Overall hotel was okay. Kids enjoyed the pool although there were no fanciness about it. Visiting family & ourselves also enjoyed the poolside hula & Hawaiian entertainment. That's what Hawaii is about!
Some improvements in areas such as hotel parking and room categories would make this Hotel more remarkable.
June 24, 2014
Rated 5 out of 5 by Daveblo Great hotel in a perfect location
I stayed for 9 nights. Room and hotel are clean. Staff is friendly and inviting. Location is fantastic, and the $25 all-day parking fee is quite reasonable for this location. The pool seems nice, though being a block from the ocean I didn't use it.
Breakfast is a bit on the pricy side, but there are many close by decent alternatives.
Will stay again.
July 29, 2013
Rated 4 out of 5 by Ann40 Hotel met or exceeded expectations.
Bed was quite comfortable. Location is very good. View from our balcony was great. In general, room was kept clean. The hotel staff was very friendly and helpful. The hotel met or exceeded our expectations. Our primary complaint is that beverages in the bar were priced too high and served in plastic cups. Overall, we were very satisfied with our stay.
May 27, 2013
Rated 4 out of 5 by aradia1300 Great location
My partner and I stayed at the Hotel in mid-August. The hotel in excellently situated within walking distance of Waikiki beach, good shopping centres and public/tourist transport.
We had a room on the 9th floor, high enough to have a good ('partial') ocean view and away from the noise on the street.
Recommend specifying if early check-in is required.
August 22, 2012
Rated 4 out of 5 by travelprincess69 Great location and clean rooms!
We asked for and received ocean view on high floor. Check in: long line, and sparce staff. But once greeted, staff very attentive. Parking! Rooms dated but clean. Nice sized lanai with view of ocean and surfers. The view is angled over the Surf Rider. Best bet for this property: location! Across the street from beach. Close to Duke's, shopping, spa.
September 21, 2013