Rated 2 out of 5 by Ashley29 Not the best experience
I was very disappointed with the lack of customer service that was showed at your hotel. I was traveling with my 5 month old on a quick getaway to Hawaii. I love they Sheraton line so I figured I couldn't go wrong. Many of my friends who traveled with us stayed in the hotel as well. When we first arrived at the hotel we checked in at the front and was told our room was one of the best rooms available. I was also excited since this was going to be one of the first times I have seen my husband due to deployment. As I headed to my room I was very excited. When I opened the door I immediately became less excited. It was just a basic room that had a king size bed and a tv. I also noticed that the carpet was torn and the bathroom was not exactly clean. At this point it was almost 11pm and I had been flying all day. The next day I told the front desk and they said they would have housekeeping clean it very well. When I came back that night the room was clean and so was the bathroom. Later that night I noticed small ants running alongside the bottom of the floors in the bathroom. I told the front desk and they said they can have housekeeping come up and spray for that. Housekeeping came but said the fumes from the spray would be bad for my daughter to breath in. At this point they said there was nothing else they could do. I said thank you and told them I would be contacting the front desk the next day. The next day which happened to be our last day I went to the front desk to let them know I was not happy with the ant situation in my room as well as the noise level of my neighbors at 3, 4, 5 o'clock in the morning. They said other than housekeeping there was nothing they could do. I asked if they could possibly move us and he said no without even looking on his computer for availability. I told him I was very disappointed with everything and he said I'm sorry and walked away. The rest of the night I spent at my friends room so we could use her bathroom. The ants in my room not only started out on the floor but then were migrating their way to the counter and sink where I kept my daughters clean bottles. The next morning at check out I received my bill. It was not correct. I was quoted one price and charged another. When I went downstairs to ask about it the woman who attempted to help me said that it was because of parking each day. I told her when I booked it I got the resort fee included in my total so I would not have to worry about that. She apologized and said she could change it but I had missed out on all the other benefits that the resort fee had come with it. At this point I was so irritated I told her not to bother and I would never be staying here again. I'm so upset with the lack of customer service and help. This was supposed to be a happy and exciting vacation but I was highly saddened and disappointed. .
March 9, 2013
Rated 5 out of 5 by Dave Excellent experience
Our stay at the Sheraton Princess Kaiulani was excellent overall. The staff was very friendly, courteous, and helpful. We ate at the breakfast buffet on most mornings of our stay and the food was very good. The hotel location is very convenient to the beach, restaurants, and shopping. We were informed at check-in that the king bed we reserved was not available - a bit disappointing but that did not spoil the overall experience. The furniture in the room was a bit outdated and had numerous nicks and scratches, but again, the positives of this hotel outweighed these minor issues. We would definitely stay here again.
March 9, 2013
Rated 4 out of 5 by Kristin1974 room 1030
Our room smelt of mould. Travelled with my mum who has stayed in this hotel for the last 3 years in a row. We won't be returning due to the smell and staff were a little slow with service.
We arrived at 8am and didn;t get a room will 3pm. I understand check in is later in the day, but the hotel wasn;t full and we had travelled from Australia to Hawaii with a 3 year old. We also had a fresh bruit basket delivered to our room, only to discover the fruit was mouldy/green. I returned it to reception straight away.
March 6, 2013
Rated 5 out of 5 by Minnie45 Great Waikiki Hotel
This hotel is in an excellent, central location in Waikiki. The facilities are beautiful and it boasts one of the best pools in the area. The staff is exceptionally accomodating and friendly. I high recommend The Princess Kiualani.
March 5, 2013
Rated 3 out of 5 by dt123 Fifth Stay
The grand old princess is showing her age and it appears the Sheraton is letting her go on as is until the planned remodel.
I always stay here because of the location and the ease of parking. The beds are great as well as the linens but the towles are rather thin and rough. The hotel provided toiletries are third rate at best so it is advised to bring your own. the food is acceptable but seems to be a bit over priced based on other opportunities located very near by. Also, be advise that there is no designated smoking areas what so ever on the property. You have to go on the street if you plan to enjoy a cigar or have a cigerette.
March 4, 2013
Rated 3 out of 5 by tsonyx505 Valentine's stay
Room was adequate. The hotel is great location for downtown. The hotel really needs to clean off the rooftop above the restaurant area. All the balconies overlook this from the north tower and it terrible. Has old dying plants, plastic buckets and maintenance supplies piled up on it. The balconies directly overlook this. Also the balcony furniture plastic chairs are in desperate need of replacement. To have a room with a balcony
should be an extension of your room in Hawaii. They are so unappealing you don't want to open open the door.
March 3, 2013
Rated 2 out of 5 by JohnUK Not Sheraton standard
When we arrived at the hotel room I was just so shocked at the dismal room state. This was not Sheraton standard. The room, and especially the bathroom, were so tired looking and run down. I speak as someone who has stayed in very many first class Starwood hotels on all continents over the years. This hotel was amongst the very lowest room quality. Even WIFI does not work in the room (but they charge you for it in 'Daily Resort Charge'). The one saving grace was the staff, they were without exception, all very friendly and helpful.
March 1, 2013
Rated 5 out of 5 by MsLynda This hotel was wonderful.
I really enjoyed our stay at this hotel. The staff was helpful & very friendly. Our maid Chen was my favorite person at the hotel. She took good care of us & I looked forward to seeing her smile everyday. It's location was in the middle of everything & we had a perfect view of the ocean. My only complaint was that there was no basic tv cable in the room. My husband & me like to watch the morning news as we get ready for our day. We could have paid for daily use but we weren't in the room enough to make it worth while. Other than that the hotel was an excellent choice.
February 27, 2013
Rated 5 out of 5 by Jimbo Home Away from Home
The staff takes the time to know you and makes you feel like a family friend.
February 27, 2013
Rated 5 out of 5 by MJ01 Best location and great service
This hotel has a great location in teh center of Waikiki. All the employees aprovide great service with a smile.
February 19, 2013
Rated 1 out of 5 by Jackie27 Not what I expected for what I paid :(
I paid $300 dollars for a room the site made sound like a fancy suite. I assumed a classy, newer looking, luxurious room for the amount paid. Instead, it looked like an old apartment that hasn't been renovated in 15 years. I was sad :(
The romance package was nice though. Looooved the breakfast in bed.
February 18, 2013
Rated 4 out of 5 by Susan Hospitality Suite
Great feature for guests with a late departure to the mainland
February 17, 2013
Rated 2 out of 5 by Whitemax disappointed
place is very old and in need of major overhaul. By far the worst Sheraton we've stayed at !
February 17, 2013
Rated 2 out of 5 by ChrisB55 Not what I expected
I've stayed here back in 2005 and thought that it was great. I was excited to come back and bring my son for his first trip to Hawaii.
When I got to my room the first thing I noticed was that there was an issue with the floor maybe being not level. The drawers on the dresser and desk our room (946) would not stay closed unless we put a chair or other object in front of it. I could see makeshift shims under the feet of the dresser probably trying to keep it level. Secondly, the bath tub had signs of rust in it. Also, when I stepped onto the balcony, I could see the other neigboring balconies crumbling, not sure if it was from weather or just wear and tear. During the day it looked like construction or upgrades were going on in the rooms across from us. Maybe we should have come a few weeks later.
I'm very disappointed with this hotel and I hope that if I do stay at a Sheraton again in the future, I will have a better experience.
February 14, 2013
Rated 2 out of 5 by canuckle Worst stay ever in Hawaii!
Had not stayed in this hotel for a few years as I was trying out the other hotels - wish I had stayed away as it was by far worst stay ever in Hawaii (over 10 stays in past few years).
Was 'upgraded' to a room beside the elevator which I heard all night long (it is obscured during day time by street and poolside noise).
Pool area is very open to foot traffic so not that enjoyable.
Room is in desperate rejuvenation (or demolition). Internet is still ethernet - so much for use of tablet.
Room thermostat was broken, so it thinks the room is 15 degrees cooler than it actually is!
Had a staff member scream at a guest who was trying to enter an elevator while she was exiting - took the people waiting to enter by surprise how rude she was!
recommend looking at other places as this one should reconsider the hospitality industry. It is fortunate to get all the tour groups who know no better.
February 13, 2013
Rated 3 out of 5 by EvelynT The hotel has good location
It is next to international market place so very convenient. We would like to stay at beachfront though the next time we visit HI.
February 13, 2013
Rated 1 out of 5 by JTPauley Lousy Experience
I stayed here for a month while looking for a home. I was told parking was included, it wasn't and I was blindsided with a 400 dollar charge upon checkout. Breakfast is terribly expensive and not good. Dinner is decent enough, but not worth the money. In general, the hotel was decent at best, but nowhere near what I expected from a SPG hotel.
February 8, 2013
Rated 1 out of 5 by Ghost247 Worst Hotel Experience ever
This was the worst hotel stay ever. The description of the rooms, what a joke, for the price you paid. Wireless internet service is not available in all towers of the hotel and the options that I was given was to either pay an additional charge to rent a device or switch rooms and occur additional rooms charges. The rooms were antiquated, small bathrooms, beds, and overall the rooms felt cramp. Overall two thums down.
February 5, 2013
Rated 3 out of 5 by MG13 MG13
Our room was showing wear and tear. It was in need of a serious face lift.
February 4, 2013
Rated 1 out of 5 by FreqStarwoodTraveler Only if you are desperate
If you are used to Starwood properties and like the quality and comfort, do not stay at this hotel; it will not meet your expectations. If you are desperate for a room and have no other options, it will meet your minimum needs, but cost more than it should.
February 4, 2013
Rated 4 out of 5 by Hawaii50 Great Customer Service
We had booked a room for 10 nights at Sheraton PK. After the first night of no sleep because of the backup signals from trucks loading and unloading supplies we inquired about changing rooms. We were told that all rooms were sold out but they would put us on a wait list in case something became available. To our surprise on the second day we received a call from June at the front desk that we could move to another room. She really went the extra mile to make sure we were happy and always had a smile when we walked past. Our room was cleaned nicely every day and housekeeping staff very pleasant. Thanks again to June for making our stay most enjoyable.
February 3, 2013
Rated 4 out of 5 by Rarri62 Hotel staff
The reason we keep coming back to this hotel is the friendly staff, from front desk check-in, pool staff, pool staff and cleaning . All are happy and have treated us with respect and friendliness.
February 1, 2013
Rated 4 out of 5 by FOURTUNE500DIRECTOR Great location
Great location and good service!
January 31, 2013
Rated 4 out of 5 by mrbb Rooms and flooring need improvement
Vents in bathroom are covered with dust and debris.
Sink has a smell.
Bath tub drain was clogged.
January 31, 2013
Rated 4 out of 5 by Hawaii13 This hotel is all about location...
It's the location and the staff that make this hotel worthwhile. While the ambience beyond the foyer is rather drab and characterless, the friendly staff make this a terrific hotel to use as a base for exploring Waikiki and surrounds.
With some attention to upgrading the hallways, lifting the colour schemes and giving the general look a facelift, this hotel could really shine.
January 31, 2013
Rated 5 out of 5 by Seattlelite Great hotel at a reasonable rate!!
We have stayed at this hotel before and have returned. It I'd our hotel of choice when we stay in Waikiki. The price is right, the hotel is very clean and everyone is very helpful and nice. My only complaint, not even a complaint but suggestion would be to keep the pool warmer and keep it open longer. It closed at 6pm when we were there, I am not sure if it's a seasonal thing? A hot tub would be cool too!! We will always stay at this hotel when we visit Waikiki and will recommend it to our friends! Great experience and it's closer to everything.
January 30, 2013
Rated 4 out of 5 by Patty71 Great deal
Lovely setting, friendly and efficient staff, great location for in and out with ease, great bedding.
January 27, 2013
Rated 2 out of 5 by AYMI Needs Major Updates
Staffs and Location are the best asset in this property. Staffs are friendly and the location is right next to the International Market; it is very convenient.
However, the room is very dated. The mattress is not typical Starwood quality. You can see cracks on every furniture. One word: Old. The elevators were terrible. The average wait time was about 5-10 minutes. In one case, I waited almost 15 minutes because every single one of them were full of people.
Worst of all, the internet service. The resort fee 18 per day but the technology (internet) was so 90s. No wireless internet in room, only wired. If you have a iPad or two computers, one must go to the lobby level to use internet service. This means the resort fee is not well spent.
Finally, not the fault of the hotel. The noise was bad, especially on weekend nights. The noise lasted til 1:00AM, it was hard to sleep since my room faced to the street.
January 25, 2013
Rated 3 out of 5 by SunnyGirl Good location but needs a facelift
I was very disappointed by the Princess K. My room was tiny, very dated, and depressing. I still can't believe the rate I was charged for it. It is close to the beach, lots of shopping, restaurants and attractions. The staff was friendly and helpful.
January 25, 2013
Rated 5 out of 5 by ron65 Grand Old Dame
The Princess Kaiulani is perhaps showing her age compared to her splashier siblings in Waikiki, but the staff demonstrates the aloha spirit better than most of those other properties! It is also provides the best value
January 22, 2013