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Rated 3.2 out of 5 by 491 reviewers.
Rated 5 out of 5 by Hotel Staff was great & Chef was very good We will stay hear again. The staff was wonderful and were always helpful. September 3, 2012
Rated 4 out of 5 by very nice hotel in a great location pleasantly surprised thanks to being assigned a room with an ocean view. January 12, 2013
Rated 4 out of 5 by Sheraton is Great the buffet could be better. It is to expensive for what you are offered August 4, 2012
Rated 4 out of 5 by good value for money good value for money, but lower floor is not good. November 25, 2013
Rated 4 out of 5 by Kaiulani 'A Real Princess" Very helpful staff and exceptional surroundings in a great location. July 29, 2012
Rated 4 out of 5 by Great staff at this hotel Staff is very helpful. My hotel was ready upon arrival. Good stay! August 7, 2013
Rated 4 out of 5 by Hospitality Suite Great feature for guests with a late departure to the mainland February 17, 2013
Rated 3 out of 5 by Comfort The bed and pillows did not meet my expectations of comfort. December 20, 2012
Rated 4 out of 5 by matilda This hotel is centrally located and has gret service September 30, 2012
Rated 3 out of 5 by great location Located near all of Honolulu's most desired features January 3, 2013
Rated 2 out of 5 by This place is a dump. Starwood platinum member Don't even think about it? That's all I have to say December 31, 2012
Rated 2 out of 5 by SPG Platinum Review I was not recognized as an SPG Platinum member as I have been in other SPG properties domestically and internationally. I was advised I was getting an upgrade at the front desk which turned out to be from the third to Fifth floor (overlooking the pool, pathetic). Room was dusty, dirty, dingy and disgusting. Outlets did not hold power cords or attachments, Bathroom towel bar was broken. Only after calling SPG directly was my Platinum status recognized I was then upgraded but only to a higher floor (which is all I received). New Room had better view (partial ocean view) but was dirty, dusty had an odd odor and surfaces were sticky. Again, Outlets did not hold power cords or attachments. ALL Room conditions were unsatisfactory, dust and dirt everywhere. Establishment is worn and needs upgrade. Language barrier at front desk. SPG should be ashamed to call this a resort. As a Platinum member I should have been treated better and given some type of amenities. Worst hotel under SPG I have every stayed. No Club Floor or amenities affiliated with Platinum membership. The offer was either, 500 points or breakfast (if you took breakfast you did not get 500 points) if you took the island bonus gift you did not receive 500 points or breakfast. April 15, 2013
Rated 4 out of 5 by great location great place,location is close to everything. September 15, 2013
Rated 4 out of 5 by This hotel is centrally located Great location for walking and great staff September 28, 2013
Rated 4 out of 5 by This hotel has a good location Enjoyable experience. Staff extremely friendly August 15, 2012
Rated 4 out of 5 by trip It was a great hotel after we changed rooms. August 28, 2012
Rated 4 out of 5 by Great location Great location and good service! Nice pool! January 31, 2013
Rated 4 out of 5 by Overall Good 'Value' Hotel Great hotel in Waikiki with views of the Pacific ocean. This is one of my favorite hotels to stay at in Waikiki because it tends to be one of the more affordable hotels in the area and it’s also right in the middle of all the action. The beach is just across the street, and it’s very easy to access. I tend to stay at this property when I’m in Honolulu for a longer stay because it’s more affordable. Three aspects of this hotel I enjoy: 1) SPG Redemption: This is an excellent hotel for which to redeem your SPG points. If cash and points option is available, I recommend using that. I am frequently upgraded at this property to tower rooms with an ocean view. 2) Location: Centrally located and within walking distance to all areas of Waikiki. 3) Price: While the rooms are a little antiquated, they are very clean and comfortable. I especially like the fact that most rooms have balconies. I feel the nightly rates at this property are an overall good value for the location. One area for improvement: 1) Room Décor: Ideally rooms can be refreshed within the next few years. Bathrooms and fixtures are older, but in good working order. For SPG elite members… SPG benefits are honored and I’m upgraded each time I visit (even during peak season). October 10, 2012
Rated 4 out of 5 by nice hotel good location and parking was convenient August 21, 2013
Rated 2 out of 5 by poor service my first stay at Sheraton could be last May 8, 2013
Rated 4 out of 5 by Great value Wonderful staff!!! Great location!! June 15, 2013
Rated 4 out of 5 by Good location Easy walking distance to all areas September 5, 2012
Rated 4 out of 5 by This hotel was good Recommend it to friends and family January 2, 2013
Rated 5 out of 5 by Director of Corporate Solutions see email I sent on December 10th December 11, 2012
Rated 2 out of 5 by Needs improving Poor plumbing and grumpy staff October 28, 2012
Rated 5 out of 5 by service room cleaned in timely manner March 18, 2013
Rated 5 out of 5 by Gooooood very nice hotel. see you~^^ April 24, 2013
Rated 2 out of 5 by Horrible Bathrooms Bathrooms were disgusting. October 13, 2012
Rated 1 out of 5 by Worth Starwood hotel I've ever stayed in I was completely shocked at what a run-down, out dated hotal this was. I spent two nights there on a business trip. Never never again. It made me question whether Starwood even cares. The in-house station on the TV says the Starwood is spending billions on hotel renovations. They need to start with the Princess Kaiulani. There are 2 towers, one only has wired internet and the other only has wireless. I had to change rooms on my second night just to answer emails. The resort charge of $23plus taxes is rediculous for the business traveler. For that charge you are provided wired OR wireless internet, not both: free breakfast and dinner for your child only and only IF you are traveling with a child under 5 years old; water and fruit at the pool and a towel. None of these fit my needs, yet I had to pay for the services. The bathrooms are so out ot date I was reminded of my childhood in the early 60's. It know 60's is retro, but this doesn't speak to the best of the 60's. The finish was completely worn off the fixtures. The elevators are so old and slow that lines formed of people waiting to use the them. The halls are drab and worn. The air conditioner was surface mounted, not built in, and "hinden" behind a wooden louvered door. The AC unit was very dirty. There were two knobs on it, but had little effect on the temperature and no indication of what the knobs controlled. I took pictures of the room and only wish I could post those too. The rooms are noicy. I could heard noices loud and clear from adjacent rooms and from the street. On the positive side - The staff was friendly and the bed was clean. May 16, 2013
Rated 2 out of 5 by Average hotel with terrible management Room: High Ocean View, 12/28/12 - 1/7/2013 I always book my trips in advance. That trip I book in August, so it was about 4 months in advance. Just after I did it I sent a request to the hotel to make sure that I'll get a room with two queen beds (I was traveling with my friend). I received confirmation next day. Hotel representative said that my request was noted. In case of Sheraton PK noted means nothing. At the time I arrived I got a king size room. Lady at the reception tried to tell me that they didn't get my request. I showed her original thread and she immediately found it but she said that such requests could be completed only upon availability. I don't believe that in August there wasn't any 2 queen bed rooms available. They just lost my request and tried to make me feel that there's no their fault. Well, mistakes happen. I've been in such situations before and in such cases hotels usually offer some benefits like free breakfast, refund or upgrade to a better room. So not at Sheraton PK. They gave us additional roll-away bed, that's it. Next day I sent a complain using their web-site. I've never heard back even I got a confirmation that they received my feedback. That's weird. Room was really average and could have some renovation. It's called Ocean View but in other hotels it will be called Partial View because you can't really see ocean from balcony, it's on your right side. In front of you you can see only other hotels. Hotel charges daily fee for internet, parking and water. But there's no wifi available at the room. Room service was pretty good. I will not stay at that hotel again. With such terrible management and ignorance I can find a lot of better deals at Waikiki. January 8, 2013
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