Rated 5 out of 5 by MrZero Impressive
I have stayed about 6 to 8 times this year at this hotel and remain impressed with the overall quality of the hotel . The rooms in general are small, but cozy. The lounge is really nice and comfortable to relax in.
What really impressed me with this hotel was the professionalism and attention to detail provided by the front staff (specifically Michael)).
Keep up the great work!
November 21, 2013
Rated 5 out of 5 by Msweetieone Room Block
I am getting married near by in Middletown next year. I visited 7 hotels in the area before choosing this hotel for the weekend of my wedding, as all my guest will be traveling. Of course the value, the service, the cleanliness, and all the little things helped me make this choice. I especially liked the Doggie bed/bowl available and the single serve starbucks coffemaker with complimentary bottled water and real creamer in the room. Most of all the staff is friendly and I can tell that everyone enjoys working here and that says alot.
August 29, 2013
Rated 5 out of 5 by BigBill Up to snuff
Probably a dozen stays here now, all the kinks have been worked out. There was a renovation and some of the staff was a little slow coming up to especially SPG recognition standards. The Front Desk Manager handled it very well taking positive feedback as well as negative to turn this into one of our most favorite roadside stops. The restaurant - "Common House" and bar is a major highlight, we always eat there during our stays.
November 5, 2013
Rated 4 out of 5 by deerisle Nice hotel near highway
I stayed at this property over a weekend because I was traveling back from a business trip, and it was near Hartford on the highway. I was not disappointed. The Club Lounge was excellent, and the breakfast contained decent hot food. The service was excellent as well.
I was especially impressed with the restaurant. The food was really good, and there was a nice variety-- from higher priced items to more economical choices. The selections of draft beers was also decent. Like everywhere else in this hotel, the service was excellent.
I will definitely seek out this property and stay here again if I'm driving back from New York rather than flying. The only downside was that there did not seem to be a lot of suites available for Platinum upgrades, but that was not a problem for a single, business traveler.
October 10, 2013
Rated 5 out of 5 by TravelJeep 2nd Time Here
I first stay here for an overnight prior to the renovation and I really like it. My second visit is now after the renovation for a weekend of sightseeing in the Connecticut River Valley area. I really like the improvements from the renovation. This was my first time using a pool with saline treatment as opposed to the standard chlorine treatment. Simply put, the pool was great. This is great spot for the hotel in this region of CT.
August 3, 2013
Rated 5 out of 5 by antiques57 High grades for this SPG hotel
Stayed here for 4 nights. This hotel met our expectations. Extremely courteous, helpful staff in all depts. Quite location, yet close to I-91. Quick 15 min. drive to Hartford. Great breakfasts and evening snacks in the SPG Club Level room. Nice indoor pool. Bedroom very quite; did not hear hallway noise. Nice beds & linens. Only minor complaint is you cannot push a luggage cart through the revolving front door; you have to push a luggage cart through the nearby handi-cap door and it is a bit narrow. Very highly recommend.
May 20, 2013
Rated 2 out of 5 by AGMTL Underwhelmed
The hotel was comfortable, and the reception staff and the manager of property was very competent. However, the non functioning of indoor heated pool was a big disappointment especially since one of the reasons for me to stay at this hotel was the fact that my 3 year old daughter loves swimming and the hotel was advertised as having a heated indoor pool, but she could not use the pool due to unheated pool water during the entire stay.
On another note, one of the staff serving the club lounge needed some urgent hospitality training. While most nights, the staff serving was courteous and efficient, the associate working on Saturday night during my stay was not only not courteous but she was downright insulting in her demeanor. I have rarely ever seen such behavior from a Starwood staff.
All said, I'm still a believer in the brand Starwood represents, and would hate to see it being diminished in its stature due to minor fixable problems.
October 23, 2013
Rated 1 out of 5 by AngryK It's $9.99 per night for Internet Service!!!!
I have to say that my stay was great and I felt good until I saw my bill via email - it included $9.99 for internet access, for one night! At the rates that they charge, I expected internet access to be free. I used my cell phone, and I didn't see any charges on the sign-in page, either. It should be in BOLD RED!
What a cheap way to make money.
September 29, 2013