Rated 1 out of 5 Very disappointed
I was not offered to pass on turndown service to get additional points as my co workers did. Did not matter on status I was told. There was a wasp in my room which I reported and showed a picture. I was told to bad you killed it it was pretty. I was not offered another room etc. Terrible stay.
October 17, 2014
Rated 5 out of 5 by ACGIG This hotel has a great location
We stayed there on Oct 11,12 2014 The Hotel is great and clean The Club Room needs to be more friendly when busy and later on weekends
Sunday Breakfast in the rest need to be re done for more choices instead of standard IE Omlets waffles etc
October 15, 2014
Rated 5 out of 5 by KHCush Great Service
We stayed 9 days at this Sheraton and everything was just fine. The heat went off one night and they gave us a heater. No big deal! The whole staff was great, especially Patrick Keenan who took extra care of us as we came and went over a period of 23 days. Now, if excellent is the word you're looking for, then everything was excellent.
October 8, 2014
Rated 5 out of 5 by shansen08 Easy and Comfortable
This hotel has been renovated and is a great place to stay. Mike at the bar provides excellent service and is very professional.
October 7, 2014
Rated 5 out of 5 by f524 beaytiful setting
everything was wonderful. staff very helpful
September 29, 2014
Rated 5 out of 5 by Msweetieone Room Block
I am getting married near by in Middletown next year. I visited 7 hotels in the area before choosing this hotel for the weekend of my wedding, as all my guest will be traveling. Of course the value, the service, the cleanliness, and all the little things helped me make this choice. I especially liked the Doggie bed/bowl available and the single serve starbucks coffemaker with complimentary bottled water and real creamer in the room. Most of all the staff is friendly and I can tell that everyone enjoys working here and that says alot.
August 29, 2013
Rated 5 out of 5 by antiques57 High grades for this SPG hotel
Stayed here for 4 nights. This hotel met our expectations. Extremely courteous, helpful staff in all depts. Quite location, yet close to I-91. Quick 15 min. drive to Hartford. Great breakfasts and evening snacks in the SPG Club Level room. Nice indoor pool. Bedroom very quite; did not hear hallway noise. Nice beds & linens. Only minor complaint is you cannot push a luggage cart through the revolving front door; you have to push a luggage cart through the nearby handi-cap door and it is a bit narrow. Very highly recommend.
May 20, 2013
Rated 5 out of 5 by TravelJeep 2nd Time Here
I first stay here for an overnight prior to the renovation and I really like it. My second visit is now after the renovation for a weekend of sightseeing in the Connecticut River Valley area. I really like the improvements from the renovation. This was my first time using a pool with saline treatment as opposed to the standard chlorine treatment. Simply put, the pool was great. This is great spot for the hotel in this region of CT.
August 3, 2013