Rated 4.5 out of 5 by 8
Rated 4 out of 5 by kaosheng Great hotel and service but terrible location
arrived late but received a nice warm welcome from them.
Hotel and SPG recognition : good deco and received all the spg plat recognition.
Room : got upgraded to jr suite, a big nice room
Breakfast : not enough variety and bit too cold
Location : the only downside for this hotel is the location. there's nothing but snow around this area during this time.
Overall a good experience, will recommend this hotel to those who dont need to go to downtown centre.
February 8, 2015
Rated 5 out of 5 by boblee excellent hotel
December 10, 2014
Rated 5 out of 5 by VuSongToan Nice hotel
The hotel is nice, your staff are friendly.
August 3, 2014
Rated 5 out of 5 by wetravel Very happy that Starwood has a Hotel in SHE
This is our 3rd stay at this Hotel. The first was last year when the Hotel was still in soft opening stage and not all facilities were running. This time we got to see and try all. The city has grown closer to the Sheraton but many Taxi drivers are still unsure of where the Hotel is. A phone call to the Hotel helps and concierge will explain to driver how to find Hotel. I like the wide and light corridors. Our Club room was spacious, clean and everything worked well. Internet is a bit slow and restricted but that is the case allover the country and has nothing to do with the Hotel. I had contacted the Hotel beforehand and received excellent feedback help and guidance from Jenny and Rebecca. They displayed ownership and do not just "work" at the Hotel. This time the Club Lounge was in operation and the service provided was good. It is a nice place to hang out and I like their TWG tea. I wish that was provided in rooms too. The pool is large, clean and has a nice layout. I had to request for the Sauna to be turned on. Breakfast at the Feast restaurant is nice and has a good selection of asian food. The service there is good as well. The park connected to the Hotel has a good atmosphere and is well taken care of. There is even another swimming-pool outside where guests can swim. I will definitely be back at this Hotel if rates are right. The service level of the associates at this Hotel is very good and recommendable.
July 24, 2014
Rated 4 out of 5 by ahgor Hotel near airport
Great hotel near to the airport. However, it will be good if hotel could provide complimentary airport transfer as most taxi drivers spurned picking up due to the short distance, having waited in line for a long time. Otherwise, this is a great hotel.
June 12, 2014
Rated 4 out of 5 by prince58 Food and beverage
hotel has a variety of food outlet but quality is only average.
staff service during breakfast is marginally acceptable.
tables were not ready and repsond from staff were slow.
June 2, 2014
Rated 5 out of 5 by JamesZhang Excelllent stay
premium quality and professional team.
May 30, 2014
Rated 4 out of 5 by wetravel new kid out of town but near the airport
Hotel is located in an new developed area. It is done well and has a small park owned by the Hotel. This park invites for small strolls. You can get good views from the rooms as the Hotel is the largest structure in the area. Rooms are spacious, clean and meet all our needs. Food selection, display and freshness was very good for breakfast. Taxi's have to be called in from afar, concierge is helpful in doing so. Good SPG recognition.
October 5, 2013