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1 номер 1 номера (-ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 4.6 out of 5 by 9 reviewers.
Rated 4 out of 5 by Probably the best hotel in the area although communication is a challenge I came to Sheraton Changde for a vacation trip in the nearby area (Zhangjiajie) and this is the only SPG hotel closest to that area. SPG recognition is good, as in all SPG hotels in China. Room was upgraded to a suite and the lounge was nice, although food & beverage spending in the hotel was supposed to come with 20% discount for SPG members but it wasn't reflected at the check-out (and I forgot about it too). English is a challenge at this hotel, during check-in and also when ordering food in-room. It was easier to bring down the menu to the lobby and order. We were lucky that the Duty Manager, Kevin, was around and helped us when we need some guidance. Location-wise, the hotel is not far from the train station. However, taxis always stop outside of the gate so guests always need to bring their own luggages to the hotel. Overall, it was a good experience and it would be a much better experience if there is no communication barrier. September 13, 2016
Rated 5 out of 5 by The best category 2 Sheraton I spent two nights at this new Sheraton close to my sister's home, and I am very impressed by this facility. This is simply best category 2 Sheraton I have ever stayed with -- the spacious room, luxury bath-room, huge club lounge, stylish decoration, delicious foods, friends staff, large indoor pool, with Sana and steam room, advanced exercise room... and more, all better than what I experienced in category 3 or 4 Sheraton in the U.S. Highly recommended! January 4, 2015
Rated 4 out of 5 by 服务需要进一步加强 1. 承诺提供欢迎水果,一直未提供,电话两次,均无反馈。 2. 晚餐后回来发现房卡不能打开房门,致电前台,告知房号并核对信息,服务员过来后发现搞错房间,又重新返回大堂重置房卡,耽误了近半个小时。 July 10, 2016
Rated 4 out of 5 by The best in Changde Overall I enjoyed my stay and recommend this hotel. What impressed me the most was their outstanding services - as good as resort hotels or other higher tier hotels. This is THE best hotel in Changde. Room - Thx for the platinum member room UG. Very nice view of the lake/park while hardware/facilities just ok (many Sheraton hotels in China are very nice). For those who have a sensitive nose, do contact the hotel in adv to get rid of any possible smell (oh well this probably applies to all hotels in inland China). The reservation staff very responsive. Services: very attentive / friendly / helpful / good smiles etc - basically as good as the resort hotels or upper tier hotels. Outstanding! (all staff I came across. And especially those in the exec lounge) Executive lounge - large and stylish with a great view of the lake/park. I had breakfast and happy hour there. Really enjoyed the environment. April 25, 2016
Rated 5 out of 5 by 不错的酒店 来的时候按照我提前的要求给我准备了面向湖的17层房间,很开心。因为我的票的时间比较晚酒店还贴心的给了我延迟到3点退房,真的很好!不过浴室里面的花洒和热带雨林转换按钮是坏的,一拔就掉下来了,希望修理一下。还有右侧洗手池如果几个小时不用的话刚放出来的水会是锈黄色的,看到了吓了一跳。酒店旁边的景色不错,总之下次来常德还会来这里。 July 15, 2015
Rated 4 out of 5 by 这家酒店很有特色 周围环境挺不错的,交通方便,住的是湖景房,在窗边可以看到美美的景色,客房的硬件设施挺不错的,而且房间挺大,住着舒适。但令我不太满意的一点就是:本来打算去西餐厅吃自助餐的,但是到了餐厅,咨客的一位员工看见我们进去,首先是没打招呼,然后我们站在她面前好几分钟她都没理我们,也没带位,只顾着弄其手上的东西,然后我就没有在那吃的兴趣了,果断离开了。她给我的第一感觉就是服务太差了,这完全达不到五星级的服务水平,希望这方面有待改进。 March 21, 2015
Rated 5 out of 5 by 最好的行政酒廊 这是我遇到的最友好亲切的行政酒廊,Katherine Wu尤其优秀。晚上的景观绝佳。 December 5, 2014
Rated 5 out of 5 by 不错的喜来登 前厅部副经理Jeff Zhang 和行政酒廊的员工给了我特别棒的入住体验,特别是Katherie,Cherie,Bunny.但一些房间上的小细节也希望在我下次入住的时候有改进,希望家乡的喜来登越来越好。 October 22, 2014
  • 2016-09-28 T07:15:37.158-05:00
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