Rated 4.1 out of 5 by 52
Rated 4 out of 5 by ZincRooster Solid hotel - pleasant stay
Nice hotel near the Malecon. Good location for strolling along the coastline in the evening.
August 1, 2016
Rated 5 out of 5 by Kaiser45 Exceptional Service
I would like to commend Sheraton Hotel Porter Elias Batista of Santo Domingo for his informative help, charisma and knowledge of the surrounding hotel area during my stay. He helped make my visit a lot more pleasant.
July 18, 2016
Rated 5 out of 5 by worldtraveler25 friendly staff
It is always a pleasure to stay at this hotel, the staff goes out of their way to make guests feel welcome. Nelson and Argeny will take great care of you in the club, from a little something to munch in the morning and evening to drinks, they are as welcoming and cordial as I remembered them. Carla, Sarah and Diana deserve recognition too for their hard work. Looking forward to many more stays.
June 28, 2016
Rated 4 out of 5 by Evrer Rate
Hotel did not nonored the company rate we have. They argue I did the reservation before the company sent the confirmation email, this is a problem with their systems and does not make any sense at all. Even the confirmation email was sent on my 2nd day they informed me until I check out, poor communication, I talked to Mgr but she was not courteous and told me nothing to do.
June 7, 2016
Rated 5 out of 5 by Boknowsit Santo domingo
Excellent service , staff very accommodating .
my hotel of choice in the Capitol.
May 6, 2016
Rated 4 out of 5 by EMPERATRIZ Nice place
This hotel is aged.
Near to everything.
every employee was very knowledgable and helpful.
April 28, 2016
Rated 4 out of 5 by jose20 the pool staff is not very friendly or attentive.
The pool staff were not friendly or attentive.
March 7, 2016
Rated 1 out of 5 by JosephP Horrible
Booked a room and a suite...
Check-in : 45 minutes dealing with inexperienced and unknowledgeable staff.
Charged us for breakfast even though it's included with my status level.
They tried charging extra for an extra person in a double occupancy room.
Asked for late checkout, service desk said yes for the suite but never called back about the other room. Upon physically inquiring at service desk they had no record of late checkout for any of the rooms.
Checkout: they tried charging us for a room that was already paid for with points.
December 1, 2015