Rated 2 out of 5 by Kham17 Subpar service for a Sheraton
I stay at my fair share of Sheratons since I try to stay at the properties when I travel for business. Thus, I've come to expect a certain level of service. The service at the hotel was mediocre at best. The rooms were slightly nicer than your normal sheraton and the pool area / club lounge were nice.
April 5, 2015
Rated 5 out of 5 by Muckee Personalised Care was Fantastic!
My wife and I have been to Dubai numerous times. We usually are passing through and stay for a two or three nights RnR before we go on. This past year has been particularly tough so I decided to take my wife away for a week. We chose this hotel based on many of the reviews and the replies by the GM.
We wanted a hotel we could just relax and chill in and be by the pool during the day and have the executive lounge for a wee dram and nibble in the evening. We also wanted a hotel close to a mall so if we wanted we could have a slight retail therapy session too!
So This hotel gets 5 star recommendation on all three counts. Before I booked I sent a message to the GM asking for a couple of considerations. He fulfilled them all and more!
We chose a room with the executive lounge access which although a little more it is well worth the extra.
When we checked in we were greeted (it was our anniversary) congratulated and upgraded to a Deluxe Suite. One of the biggest and nicest room we have ever stayed in and we have stayed in some nice hotels! Separate living room, walk-in-wardrobe, bath shower and toilet all separate. A platter of strawberries in chocolate and a personal note from Fajar Lawu who checked us in. He was very very professional too.
We usually stay in the rooms which have the lounge access but not always happy with the service. The lounge at this hotel was exceptional. Durga from Nepal and the other boys from Philippines and Bangladesh were friendly, not too talkative, but regularly asked if we wished a top up of wine etc... (At times I have been to lounges where you need to hunt for the staff to get a drink, not so here) the only down side in the lounge is that the food was a little samey samey but I think that is because we stayed for a week rather than the normal two or three days. The quality was very good tho.
As for the shopping, the mall has everything you need and want and even an indoor ski slope! You can get to the mall directly from the hotel lift. It is on the first floor.
So if you are looking for a real rest then I would recommend this hotel wholeheartedly. The sauna steam and plunge pool in the spa was great too. The breakfast was plentiful and varied and were happy to make us vegetable juices with whatever we wanted in them even tho that was not available but when asked they were happy to do it. (Try the apple, celery carrot and ginger mix!!!)
During our stag we even received an email from the GM's personal assistant Miss Gay Mendoza making sure we had all we needed. A nice touch.
So thank you to GM Kavanagh, Miss. Mendoza, Durga, Fajar and the two housekeeping boys Binod and Abdul Salam. Top Marks all around!!!!
We will see you next time for sure!
March 3, 2015
Rated 5 out of 5 by sarah0221 great view, clean rooms
The stay was great and enjoyed the hotel and around it, very accessible in terms of food, shopping, transportation. and local attractions. The room was clean and nicely arranged. I would like to commend Didith for the warm welcome during check in.
February 26, 2015
Rated 3 out of 5 by Juris Great disappointment
Checked in at the hotel at night - no starwood recognition whatsoever, i was told by the check in agent that it does not matter whether you are platinum or gold - you get one category upgrade and that's it.
Extended my stay via starwood app, rate was lower than the original as it was the weekend - however the agent reversed everything and extended at the current rate (500 euro difference).
Complaints not attended to. Hotel has no manager and that pretty much explains everything.
February 16, 2015
Rated 2 out of 5 by BusinessRacing Not Friendly
Felt very uncomfortable, felt the staff were doing you a favour.
February 10, 2015
Rated 2 out of 5 by BabaRizal Unsatisfactory
I have sent a long email to be reviewed.
February 2, 2015
Rated 5 out of 5 by Dimler The almost wonderful hotel
Perfect personal and room. Wonderful pool on the top. Good location. Normal food. All was very good, excluding rooms-internet. There isn't level of 5-stars hotel.
January 11, 2015
Rated 1 out of 5 by nitin271988 Live experience with the hotel
- Just 45 minutes before writing this, I went to level5 to enjoy beer. Waited there for around 15 minutes and no body came to take the order. The manager came , smiled and went.
- Went to Reception and ordered a beer there but the Manager at that place told me that level 5 is the only place where I can smoke and drink, than I ordered the beer at my room and its been 20 minutes, its not here.
- Today, no body came for room cleaning service until I called the reception.
December 9, 2014
Rated 5 out of 5 by Heavenlyfood My New Favorite Hotel in Dubai
I have had a few stays at this hotel. I can easily now say that this is my favorite place to stay in Dubai. The staff goes out of their way to make sure that everything is above your expectations. The more you stay in hotels, the higher the likelihood that you will have problems. Here, when problem comes up, they are spot on trying to make sure that the issues go away fast. I have recommended this location to many people in the last several months and all agree that this is a great hotel!
December 4, 2014
Rated 5 out of 5 by Gunsmoke Hotel Features
Our corner room was great. The view from the North side was fantastic, looking out towards the ocean.
Staff very friendly and always greeted you with a smile.
December 1, 2014
Rated 4 out of 5 by almuftirj Mr. Ridha J. Mufti
all the bast to all of you in the hotel
November 30, 2014
Rated 5 out of 5 by Nasko Excellent location,great staff
I would like to say big ''Thank you'' for the great stay at the Sheraton Dubai Mall of The Emirates.Staff very helpful and professional,food,facilities,location-great.
Well done guys.Hopefully will see you soon.
November 24, 2014
Rated 4 out of 5 by adr47 good
the hotel is very clean ,the pesonels are very polite , and finally i recommend this for every one .
November 22, 2014
Rated 5 out of 5 by 1300steps Use the excellent Executive Club facilities
The Club service was excellent at all times, nothing was too much trouble. The assistant club lounge manager Ms. Ihassane was a delight to deal with as were her team.
November 18, 2014
Rated 5 out of 5 by ZelenD Impressions
We stayed 1 week in this hotel and were really impressed by hospitality and courtesy of staff on every level - from hotel manager to guards at the entrance. We felt ourselves safe and absolutely comfortable.
November 16, 2014
Rated 5 out of 5 by Lahr Excellent hotel and services
We really enjoyed staying with you for 5 nights. The kindness and service of your employees were outstanding and we can only recommend your hotel.
November 15, 2014
Rated 5 out of 5 by BusinessTraveller11 Excellent Stay at Sheraton Mall of the Emirates
What can i say. Room upgraded, both early check in and late checkout granted. The standard in terms of service. Thank you.
November 10, 2014
Rated 5 out of 5 by GentileM Great Location & Staff
Perfect place to stay in Dubau
November 3, 2014
Rated 5 out of 5 by Therese5 Thank you Dubai Sheraton
Loved the location of this hotel. Connected to the Emirates Mall. The staff were all professional and friendly. I would like to acknowledge one front desk employee by the name of Pavel. He went out of his way to help my friend and I with information on where to go and what to do. He was very professional and knowledgeable. Our stay with the Dubai Sheraton was a trip to remember.
November 1, 2014
Rated 5 out of 5 by Suzie99 Quality Hotel with attention to detail
A very pleasurable stay in quality surroundings with friendly, helpful staff. It was lovely to see the smiles and customer engagement.
October 28, 2014
Rated 4 out of 5 by jozeze my stay
i had a very comfortable stay in sheraton, the staffs are really helpfull and ready to improve customer satisfaction.
Rooms are very nice and well arranged.
October 21, 2014
Rated 4 out of 5 by Bella2001 Good in general
All was good in general, but by checkout we found out that we took some stuff from the minibar and we didn't. This is very unpleasant thing. We have no time to sort out .
October 17, 2014
Rated 5 out of 5 by BMAGIC it was cool
The atmosphere was cool and friendly with staff ready to assist at all time. Always going the extra mile to satisfying their guests.
October 14, 2014
Rated 5 out of 5 by kazesha Great Hotel
Everything was perfect excellent service ,and staff are smiling all the time ...Hotel very clean .
October 11, 2014
Rated 4 out of 5 by David8192 Short Break
Ideal location between the two airports in Dubai, good and easy access to the Metro to access other parts of Dubai and avoiding the traffic. Food in the Sanabel Restaurant was excellent. Hotel is located in the same mall housing Ski Dubai, if that's your thing.
October 9, 2014
Rated 4 out of 5 by NR62 good hotel but did not like changing elevators to get to exit
good hotel but did not like changing elevators to get to exit
October 1, 2014
Rated 4 out of 5 by JeepMan14 Great Location in Dubai
the Hotel is connected to the Dubai Metro connecting you directly to Dubai International Terminal 1 & 3. by passing all the Traffic during the rush hours, it toke me 25min, station to station.
the hotel and the metro are connected to the mall of the emirates, so no need for a taxi drive in hot or humid weather. its all a walking distance to the movies and food court.
its good for both business and pleasure, and family friendly. i recommend it for your stay in Dubai next time.
September 29, 2014
Rated 4 out of 5 by shafi122 mr
nice hotel , very quite, excellent services. its connected to a shopping mall and a metro station
September 24, 2014
Rated 4 out of 5 by Frankg61 Sheraton - Mall of the Emirates on the Doorstep
Excellent Hotel with large modern rooms - luxuriously appointed. We stayed on the 7th floor overlooking the Freeway and City but would have preferred a higher floor overlooking the Palm Jumeira and the sea. Otherwise we could not fault the service. We spoke to the Security staff several times on exiting and entering the Hotel on the access floor to the mall of the Emirates. There were unexpectedly informed and knowledgeable about what was happening in the Hotel and the Mall. All other staff were exceptionally well trained, courteous and helpful. Hats off to Sheraton Dubai for surprising a couple of seasoned travellers.
September 21, 2014
Rated 5 out of 5 by Karamsana just perfect
i stayed for 2 days on BT and I really enjoy it : the room spacious, very very clean, amenities all is there ,F&B: food is very delicious ==> chef the fillet au poivre is just awesome
Very smooth check in thanks to the Arabic gentle man
thank you once again
September 18, 2014