Rated 5 out of 5 by Atticus This hotel offered excellent services
This hotel is perfect for business travellers with excellent services offered and very friendly and helpful staff all around. Location is good with the Mall of the Emirates close by.
April 1, 2013
Rated 5 out of 5 by APMD This Hotel Is Ideal
Room, staff and facilities met more than my expectations. The staff was at your beck and call and served all your needs with a smile. Fantastic hospitality great Hotel
April 28, 2013
Rated 5 out of 5 by Lee3 My experience at hotel was fabulous
Hotel was well located with nice rooms and very pleasant staff. Club lounge was great with good food and beverages. Overall experience was extremely positive.
May 20, 2013
Rated 5 out of 5 by Muxi02 GREAT FOR FAMILY
IT'S GREAT PLACE TO STAY WITH KIDS COMFORTABLE CLEAN AND THEY HAVE ACTIVITY
August 4, 2013
Rated 1 out of 5 by Solom65 Hotel to Avoid
Horrible service, lengthy check in, confusing check out. slow response to anything. no customer service. Dirty Room, spots all over the carpet and couch.
April 24, 2013
Rated 5 out of 5 by ray13 All we wanted
The hotel came up to all our expectations and convenience wise was ideal for our stay. Would highly recommend to anyone for a great place to stay
May 20, 2013
Rated 5 out of 5 by Rooster This Hotel offers Many wonderful features
This hotel is the best we have ever stayed in ,the room was elegant and clean with everything we needed ,well above our expectations.
June 11, 2013
Rated 4 out of 5 by Cindy789 Great location and safe
The hotel was very convenient as it was located adjacent to the jam-packed Mall of the Emirates. The mall was literally just a click of an elevator button away. Since the mall included an indoor ski park, it was very beneficial to be staying in the Sheraton so you won't have to wear warm clothing in the heat of Dubai. The mall also has its own metro station therefore a short 3 minute air-conned walk from the hotel allowed you to reach a cheap and simple transportation method.
We were also very impressed with the security level as there are security guards outside the main front door and also where the lifts are linking the mall to the hotel.
The greetings from the staff was also very friendly and helpful. All our unanswered questions were answered right away and when we were in need of a taxi, the staff would hail one for us.
Due to the fasting period in July, we were unable to find any places open for food therefore we opted to eat inside the hotel. To our surprise, the price was not at all expensive nor were their food limited. There was a huge range of main courses, salad and desserts.
Overall, the hotel was great. The staff, cleanliness and convenience gave our stay a wonderful boost.
July 21, 2013
Rated 5 out of 5 by Relee96 Excellent First Stay
This was my first stay in this new property and I was blown away by the level of service provided me as a Platinum member. My new place to stay in Dubai.
March 25, 2013
Rated 5 out of 5 by MAJINA This hotel has great features
I LIKE THE HOTEL , AND I RECOMMEND IT
August 10, 2013
Rated 5 out of 5 by slazzara79 Super
i stay in this hotel for two night in my wedding holiday.
Staff is super, also hotel
July 13, 2013
Rated 4 out of 5 by mostersinc good location
good staff ,
August 3, 2013
Rated 2 out of 5 by Tareq bad experience
a very slow service, no recogintion for SPG membership, no rewards points for the stay, will never stay there again.
June 1, 2013
Rated 5 out of 5 by LandD Above expectations
Beautiful hotel and conveniently located to Mall of the Emirates, train station and Big Bus. We felt very welcome.
May 30, 2013
Rated 5 out of 5 by Angela Relaxing and accessible
Great rooftop pool and gym.
Outdoor dining spaces relaxing and fresh.
Minutes from the Mall.
Charming and attentive staff.
May 9, 2013
Rated 4 out of 5 by Oseid Great location
Perfect except lack of staff skills...
The duty manager Mustafa was of great help to personally meet my needs and requirements
March 15, 2013
Rated 4 out of 5 by TKOP34 Nice
It was nice staying at hotel, specially it's connection to the mall of emirates.
Very nice nd comfortable bed -big like
April 30, 2013
Rated 3 out of 5 by alsada Bad customer service
The staff does not have good reception to act with customers>
I've seen many complaints from the reception staff>
May 8, 2013
Rated 5 out of 5 by Paolo Dubai with SPG
Great Hotel and fantastic Rooms. The Mall at 1st floor allows you to quickly go for shopping. A great deal.
May 12, 2013
Rated 3 out of 5 by fawzi bad house keeping
the house keeping was very poor. difficulties to taxi .no a part of the window to open .
June 9, 2013
Rated 4 out of 5 by Campos64 nice hotel
the hotel location in the mall is very nice. Bathroom idea amazing. the lights in the room are fantastic
April 28, 2013
Rated 5 out of 5 by Traveler The hotel
The hotel has a great view at night or day and the access to the mall is a wonderful experience.
April 18, 2013
Rated 4 out of 5 by john great location in Dubai
this hotel has been located in a good location near the mall of the emirates. food is good too.
April 11, 2013
Rated 5 out of 5 by glenn57 Dubai
Great location, Very nice room, friendly helpful staff, the best of dubai.
May 16, 2013
Rated 5 out of 5 by mulla25 comfartable
some noise behind a room viberated , we foubd a pipe of pool drains it was.
March 3, 2013
Rated 4 out of 5 by Louka Mr.
Only one restaurant available not enough choices.
May 25, 2013
Rated 5 out of 5 by loai great staff...
The staff were very friendly and make u feel like home
May 14, 2013
Rated 2 out of 5 by yassine this hotel need new staff with education
act like they listen but they don't care
May 13, 2013
Rated 5 out of 5 by Mikey13 Great place to stay
Being part of the Emirites Mall was a bonus
May 1, 2013
Rated 5 out of 5 by Soistar Nice stay
Room is very nice and welcom feeling
May 12, 2013