Rated 1 out of 5 by weekend23rdmay very bad room
i checked in at 9 pm on the 23rd may but my room was not ready, imagine 9 pm and the room not ready. they upgrade me to a suite but the available one was smoking suite which has very bad smell they try to spray room refresher but it is not working and i had to suffer from the bad smell all night and next day.
May 26, 2014
Rated 3 out of 5 by Samah Disappointing check in experience
We had a bad check in experience as we arrived at 4:00p.m assuming the 3 rooms we booked are ready. check in took around 45 minutes and they were able to give us one room only. we were 6 adults, 1 child and 2 babies. we sat for an hour and a half in one room until the other 2 rooms were ready.
in general, it's a quite nice hotel. being connected to the mall is an advantage.
December 2, 2013
Rated 5 out of 5 by Shaz66 Great staff
The hotel is in a good location. The level of service I received was outstanding. On arrival, Ramadan, on the front desk, ensured my check in was processed efficiently and quickly so I was able to relax due to a long flight. The restaurant staff, cleaning staff, concierge and even security staff were always polite and courteous.
I truly enjoyed my stay at the hotel.
July 27, 2013
Rated 5 out of 5 by McGuire Great Location, Great Service, Great Hotel
This was my first stay at this Sheraton, and it did not disappoint!
Check in was a breeze, and the treatment I recieved as a Platinum member was outstanding.
I had a beautiful suite on the 20th floor. The bed was very confortable and the suite very well laid out.
The pool on the roof looked very nice, although I didn't get a chance to try it. The view is stunning.
They have a Club Lounge, and the service in there is awesome. They don't have a huge selection of appetizers, but it serves it purpose.
Ankur deserves a special mention, he was so kind and helpful.
Breakfast was excellent, and it was nice to be able to eat outside on the patio. They make fresh juices, a huge plus!
Fitness center is also very nice.
This hotel is absolutely perfect for both business and pleasure. One can be inside the Mall in few a few minutes and its just 10 mins to DIFC.
I will definately be be returning to this hotel. The perfect stay!
April 4, 2013
Rated 5 out of 5 by Jezz Great stay
The hotel has a great location and the rooms are excellent, clean and spacious. The staff were helpful and attentive. The lounge was well staffed and breakfast was available in the morning in the lounge as soon as its doors were open which was a refreshing change from other hotels and great for those who need to check out for an early morning flight.
September 13, 2013
Rated 5 out of 5 by Shazzad123 Wonderful
All was perfect i will surly come back
February 23, 2014
Rated 1 out of 5 by jamesmay2014 Very disapointed by Sheraton Mall of Emirates
I was a loyal Sheraton customer, but after this bad experience, i would think twice before booking at Sheraton and will never book at Sheraton Mall of Emirates again. We stayed 03 nights with my wife , under starfriend rate, and while my baby boy of 10 months got very sick, we wanted at checkin time extend our stay with 02 nights and book in advance. The staff answered that there would be no problem of booking, and we have time to book. We presented the following day the starfriend confirmation letter as requested. at the end of the 03 days, we were surprised to know that there are no availability for second addition night and we must change hotel with a sick baby and another child. No staff tried to find a solution for us, even we were ready to pay normal tariff. No staff proposed to find and book another sheraton hotel in Dubai for us. We got too much disapointed that we left immediately the hotel, and i booked 02 nights at another famous hotel in Palm Jumeriah, and it was a wonderful stay, that makes us forget the nightmare treatment we received in Sheration Mall of Emirates unfortunately.
May 26, 2014
Rated 5 out of 5 by 005500 Great Hotel!
This hotel is beautiful. From the rooftop pool to the connected mall, I enjoyed my stay.
upgraded to suite (I'm SPG platinum)
fantastic club room
connected to giant mall with the indoor ski slope and Carrefour
quiet and safe
not much--no airport shuttle so you have to take a taxi--about $25
July 23, 2013
Rated 5 out of 5 by Badran Excellent experience
the stay was excellent in all regards. I wish I had chance to use the swimming pool.
February 13, 2014
Rated 4 out of 5 by Manju This hotel has a prime location in dubai
It was the first time to stay in this hotel , I have good impression about it that can advice my friends to choose their stay in this hotel .
The hotel management should take care of customer satisfaction if they want to improve their sales due to a very bad stuff relation with visitors of the hotel.
June 1, 2013
Rated 5 out of 5 by Breset Love Sheraton Dubai
We have just returned from
a very quick stay in Sheraton Dubai Mall
of Emirates. It lived up to our expectations and as usual the bed was fabulous and the room met all expectations. The staff were friendly and really helped in getting us in a room qucikly after a long flight.
June 28, 2013
Rated 5 out of 5 by maryd54 Excellent location and staff
I have now stayed at this hotel three times - and each time has been an excellent experience. I am a Platinum member with Starwood group and this hotel is one of the best I have stayed at in terms of ensuring that I receive excellent service. I will definitely be back!!
May 26, 2013
Rated 5 out of 5 by StephenW Dubai Visit
I want to thank the amazing staff at the Sheraton Dubai, I was made to feel as iff I was a part of the family there. Special thanks to the following team in the Sanabel For their warmth and quality service - Sampasl, Denish, Ihassane, Nickson & Farouke.
October 8, 2013
Rated 1 out of 5 by FredL Lack of service
Waiting time at check in and check out is recurringly too long.
Staff do not smile, are not engaged in getting solutions for customers, do not recognize at all customers, do not do what they say they will do.
Worst hotel service I have experienced in years
February 27, 2013
Rated 5 out of 5 by Silentspglover Lovely hotel in great location
We enjoyed our stay at the Sheraton Mall of Emirates. The bed was comfy, the hotel was lovely and the pool on the top floor was amazing.
Having direct access to the mall was brilliant, and the late checkout and help from the staff was outstanding.
July 28, 2013
Rated 5 out of 5 by JRP04 Great Stay - Nice Platinum Amenities
Only got to stay one night but was well taken care of. I received a nice upgrade beyond what I had been promised with a Suite Night award. All the staff were friendly and accomodating and I appreciated the Club Lounge for breakfast and tea.
September 9, 2013
Rated 5 out of 5 by maryd54 Great service for platinum members
This is the second time that I have stayed at this hotel - both times I have received exemplary service as a platinum member. LOVED the suite I was assigned on my last visit - both the suite and the location (Club lounge floor) were excellent.
May 12, 2013
Rated 5 out of 5 by maryd54 Amazing staff and service
I have stayed at this hotel a number of times now and the staff are amazing. They make me feel like a valued patron and go out of their way to help. Based on the service I have received, I will keep coming back to this hotel.
August 29, 2013
Rated 5 out of 5 by avr21088 the staff couldn't do enough for you
The staff have been extremely helpful, although I was delayed to get a room because of room specifications, but the staff reception staff updated me about the status of my room constantly as I waited, I did not feel ignored.
March 2, 2013
Rated 5 out of 5 by maryd54 Excellent as always
I have stayed at this hotel many times now and each time the service and ambiance of the hotel never fails to impress. The staff at the hotel go out of their way to make me feel welcome. Great club lounge!!
October 7, 2013
Rated 5 out of 5 by Roger0086 excellent hotel to stay in Dubai
The hotel is coveniently located in the Mall of Emirates. the overall condition of the hotel facility is super, especially the fitness center and the outdoor swimmimng pool. The staffs are very friendly and helpful.
July 27, 2013
Rated 4 out of 5 by Slew Very good hotel
Good location. Nice rooms with excellent amenties. Great resturant & lounge. Only downside is that you have to take 2 different elavators to go from your room to the ground floor which can inconveniant.
March 3, 2013
Rated 5 out of 5 by Wattsy Location is great for shoppers
Great hotel, enjoyed our stay very much. Our club room was big and well set out with everything you need. Club lounge was well staffed and food & beverages were of a very high standard.
June 18, 2013
Rated 5 out of 5 by Rmarti10 Mr.
Came to visit the mall, found that the Sheraton had access to the mall and avoided hassles.
May 24, 2014
Rated 5 out of 5 by Merro Great service at this hotel!
This hotel was a stand out example of great service. We have been on a 1 month holiday and this hotel was clearly the best at providing that little extra.
August 4, 2013
Rated 4 out of 5 by Michael Nice Experience once again in Sheraton
Friendly and Professional Welcome, Comfortable and Clean Room, Complete and Fresh Breakfast, Functional and well Serviced Lobbies and Restaurants.
March 4, 2013
Rated 5 out of 5 by AussieMum A place to stay.
Great hotel! The staff were very accommodating in all facets. Felt like a queen! The room was large and the view breathtaking.
August 22, 2013
Rated 5 out of 5 by dougie41 Always the best
Our stay at your hotel met all our expectation as it always does, wonderful service, great staff, and good food.
July 21, 2013
Rated 4 out of 5 by Manju nice hotel
the hotel location in the mall is very nice. Bathroom idea amazing. the lights in the room are fantastic
April 28, 2013
Rated 5 out of 5 by Platinum2013 My best experience in the last 7 years
I am glad that this establishment joined the SPG family of hotels. Great experience.
March 12, 2013