Rated 5 out of 5 by mehrag Savel and Shoeb are the BEST!
We were here for a family reunion trip and one of our rooms was upgraded to an Exec Suite which was excellent. Savel at the front desk tried her best to accomodate us in two rooms next to each other but somewhow it did not work out because of the high-floor preference we had. Our concierge Shoeb was excellent with his practical and useful tips and suggestons of what to do and how to do. As a SPG Platinum I have stayed at many Starwood properties across the world but what sets this property apart is the quality of its employees. They are courteous, polite and consummate professionals. Both Savel and Shoeb went above and beyond to make sure our family reunion trip was a memorable experience. When Shoeb wasn't there his Assistant Lijin stepped in to help us out. The property was centrally located with easy access to the Mall of Emirates and all other tourist attractions by a quick cab ride. Even the metro was closeby. The food offerings in the lounge were adequate. There are many Starwood hotels in Dubai but we chose this because of its reviews and location and we were extremely pleased!
July 5, 2014
Rated 5 out of 5 by Gail66 Excellent position
The hotel is very well placed and convenient to Emirates Mall. Beds were the best encountered and staff were friendly and efficient. Buffet breakfast was fantastic with an enormous selection to suit everyone.
June 30, 2014
Rated 5 out of 5 by oume2000 Great hotel
as SPG platinium member, I really liked staying in this hotel
June 30, 2014
Rated 4 out of 5 by HeraScie Pity about the construction
Lovely hotel with excellent staff. Due to Ramadan, the club amenities and food and bev offererings were modified....and they did a great job with that.
The location next to the Mall of the Emirates is great, and very convenient. The mall, however, is under construction.(July 2014) This meant that a pile driver made the building shake, making it virtually impossible to sleep during the hours after early morning, into the evening, when construction stopped.
This was not the hotel's fault, but, it could have been made known that construction was taking place when my reservation was made. There could also have been a warning when I checked in.
People are much more understanding if you are up front about such things.
There is a spa in the hotel, but the women's spa was quite mediocre, given the standard of the hotel overall. No shower shoes, no female attendant and no robes....minimal towels and amenities offered in the spa.
Reservation tip: take the 'pay ahead' option to get a lower rate and take the club floor upgrade - esp if there's more than one person in your room. Works out cost effective.
July 20, 2014
Rated 4 out of 5 by robert26 Excellent staff and well appointed rooms
We enjoyed our brief stay at the Sheraton. The room was excellent and well maintained. The staff were very friendly and polite. It was a pity we had a bad experience as far as wanting to have dinner in the restaurant. Please see report below.
July 19, 2014
Rated 5 out of 5 by sammson44 The Hotel has great associates
Well tarined associates who are provioding personalized service that makes you feel that you are home, Also, the location of the hotel is ideal whether you are on businees or leisure and the facilities available are outstanding.
July 19, 2014
Rated 5 out of 5 by Hafeet Excellent hotel
Everthing was great and outstanding except when i checked in i recived my bags very late even tho i called for them several times
June 26, 2014
Rated 5 out of 5 by maryd54 Excellent hotel - service and venue
As always, the team at the Sheraton Dubai Mall of the Emirates provided amazing service. As a platinum member who visits this hotel a couple of times a month I feel very valued and welcomed - well done!!
July 16, 2014