Rated 4.2 out of 5 by 5
Rated 4 out of 5 by mtimoteo Excellent stay
I loved staying at this property for 7 nights during new years 2015. My suite was perfect. I found the service level, from the front desk, housekeeping, and pool service to be excellent. My only complaint was the inability to plug in anything near the bed and there were no US outlets anywhere in room. The hallways were a bit dark for my taste and hotel exudes a style that seems outdated. Nontheless, it was an excellent stay.
January 12, 2015
Rated 5 out of 5 by Araujo Great Service and good location
Great staff all around. Luciano from front desk great job on a crib once I arrived at 1am. Juliana and Isadora from front desk were great. Also Maria Helena,Daniela and Walternir from club lounge provided a superior service. Breakfast at the restaurant is excellent( Shirley was great) Doorman Daniel also very helpful. Resort style swimming Pool and great gym. Suite with Jacuzzi at the balcony on a suite room. 15 BRL taxi cab to pelourinho and farol da Barra two of the tourist attractions from the hotel. Club lounge does not offer complimentary wine or beer during happy hour but do offer great snacks SPG platinum recognition and I did receive an upgrade and I feel that they will upgrade if there is any availability. Overall all staff is very helpful.
October 15, 2013
Rated 3 out of 5 by VPH12 Disappointing
This hotel needs a lot of improvement - for a Sheraton brand and spg member it does not meet the standards. We have to continously ask for things. The staff are not very accomodating. Language is an issue; they don't pay much attention to SPG preferred members; the wifi is awful; the menu is unsatisfactory; we heard more "NO can't do that" that any other spg property we have stayed at. Would not stay there again.
January 17, 2014
Rated 4 out of 5 by Araujo Great facilities
SPG platinum recognition for an upgrade. Hotel is one hour by taxi from airport but 10 minutes from tourist attractions. Resort pool and very good restaurant for breakfast and for other meals. Club lounge is very small but staff that works there are wonderful and helpful.
November 30, 2013
Rated 5 out of 5 by LAOC Great amenities and staff
The hotel provide great amenities and some of the staff are great! Always in a good mood, politely and pleased to serve and help.
April 2, 2014