Rated 2 out of 5 by CSM2017 Disappointed with Sheraton Bahia
Rooms should be equipped with sound-proof windows. It is impossible to have a good night sleep at this hotel.
But most importantly, I'm struggling to obtain a receipt of my stay. Sheraton Bahia is the only hotel where you don't get a receipt when you pay for your stay during check-out. "You will receive your receipt on your email", the attendant said. But I'm still waiting for mine, after more than 20 days that I left. I called the hotel several times and sent emails to request my receipt with no success so far...
February 26, 2016
Rated 4 out of 5 by mtimoteo Excellent stay
I loved staying at this property for 7 nights during new years 2015. My suite was perfect. I found the service level, from the front desk, housekeeping, and pool service to be excellent. My only complaint was the inability to plug in anything near the bed and there were no US outlets anywhere in room. The hallways were a bit dark for my taste and hotel exudes a style that seems outdated. Nontheless, it was an excellent stay.
January 12, 2015
Rated 5 out of 5 by LAOC Great amenities and staff
The hotel provide great amenities and some of the staff are great! Always in a good mood, politely and pleased to serve and help.
April 2, 2014
Rated 3 out of 5 by VPH12 Disappointing
This hotel needs a lot of improvement - for a Sheraton brand and spg member it does not meet the standards. We have to continously ask for things. The staff are not very accomodating. Language is an issue; they don't pay much attention to SPG preferred members; the wifi is awful; the menu is unsatisfactory; we heard more "NO can't do that" that any other spg property we have stayed at. Would not stay there again.
January 17, 2014
Rated 4 out of 5 by Araujo Great facilities
SPG platinum recognition for an upgrade. Hotel is one hour by taxi from airport but 10 minutes from tourist attractions. Resort pool and very good restaurant for breakfast and for other meals. Club lounge is very small but staff that works there are wonderful and helpful.
November 30, 2013
Rated 5 out of 5 by Araujo Great Service and good location
Great staff all around. Luciano from front desk great job on a crib once I arrived at 1am. Juliana and Isadora from front desk were great. Also Maria Helena,Daniela and Walternir from club lounge provided a superior service. Breakfast at the restaurant is excellent( Shirley was great) Doorman Daniel also very helpful. Resort style swimming Pool and great gym. Suite with Jacuzzi at the balcony on a suite room. 15 BRL taxi cab to pelourinho and farol da Barra two of the tourist attractions from the hotel. Club lounge does not offer complimentary wine or beer during happy hour but do offer great snacks SPG platinum recognition and I did receive an upgrade and I feel that they will upgrade if there is any availability. Overall all staff is very helpful.
October 15, 2013
Rated 2 out of 5 by Marcel66 hotel decevant
hotel pas du tout insonorisé
piscine petite et rapidement à l' ombre
club lounge ridiculement petit ou de surcroit vous n' avez droit qu' a un verre de vin !!!
propreté de la chambre à revoir
draps pas changés , savons non remplacés ,eau 1 jour sur 2.
Daniel au petit déjeuner nous a particulièrement choyé avec ses œufs et son tapioca.
la concierge nous a très bien conseillé sur les visites comme sur les restaurants de la ville
salle de sport et coach très bien
August 18, 2015
Rated 5 out of 5 by RoseRec Estadia Perfeita Sheraton Salvador
O que falar da minha estadia no Sheraton da Bahia?Só tenho a dizer que foi PERFEITA!
Estive hospedada de 06/02 a 09/02/2015.
O hotel está com uma ótima estrutura , um excelente café da manhã, uma sala de fitness maravilhosa, e a recepção da Juliana só deixa tudo ainda mais encantador!!
Juliana nos recebeu maravilhosamente bem, nos encantou com a qualidade do seu atendimento,com o esmero com os detalhes, a prontidão em nos receber bem e transformar a nossa estadia no Sheraton uma experiência única e diferenciada.
Tudo o que solicitávamos no quarto , éramos prontamente atendido.
E aproveito para agradecer ao chef Matheus, pelo delicioso mimo e pelo excelente atendimento.
Obrigada a todos , em especial a Juliana e Matheus!!Valeu!!
Esse alto nível no atendimento, realmente faz toda a diferença, e coloca o Sheraton Salvador num patamar acima dos outros hotéis .
Super indico o Sheraton e com certeza voltarei mais vezes...
Rose Mary Loiola e Sandro Alves
February 17, 2015