Rated 1 out of 5 by suewester Extremely poor customer care
To be fair, Sioux Falls had just experienced a spring snow storm. We arrived at 4:30 pm and the parking lot had not been plowed, nor the walks shoveled. Check in was hampered since the computer system was down (Did not like the new front desk configuration--3 pods instead of one desk--caused confusion in the guests behind us in line. Upon arriving in our room, we discovered that it was already occupied. We understood because of the computer problems and were promptly given a new room. All was fine until we returned from dinner and our room keys did not work--back down to the main lobby. Once we got back to the room, we could not get the tv to work. Calling down to the desk did not get us much help other than to tell us that some channels were out because of the storm. Although we were aware of the charge for internet (really???In this day and age???), what they did not mention is that is good for only one device. Therefore, my husband could use it on the laptop, but using it on my Kindle would be an additional charge--would really hate to be a family with a few kids. Leaving the hotel the next morning for a 9:00 meeting, the parking lot still had not been plowed (my husband actually helped push another guest out of snow). When I returned at noon, still nothing had been done --although other area businesses had taken car of their lots. The lot was finally plowed when I returned at 5:00, but when return from dinner and a movie, again our room keys would not work. Another trip down to the lobby. I was told that it was not the hotel's fault and that it happens quite often in other hotel--I personally have never had this happen before. The clerk was quite blasé about it all.
April 12, 2013
Rated 5 out of 5 by Becky57 A wonderful place to stay
We stayed one night at the Sheraton in Sioux Falls in Sept 2013. They are in the process of remodeling the entire hotel, although it was hard for us to tell, since the lobby and all common areas and our floor had already been upgraded. It's all clean and bright and new. But the best part of this hotel is its staff. Extremely friendly and helpful- recommending awesome local restaurants, picking us up at the car rental drop off, even delivering us to dinner and picking us back up. They even gave us a ride to the airport at 4:30 am. This is a great place to stay for a long or short term trip. Sioux Falls seems to be a pretty little town that would be fun to explore.
September 10, 2013
Rated 4 out of 5 by SirPatrick Nice room, friendly staff
The room was nice and quite well kept except for some minor soap scum on the shower tile. The walls are well insulated from sound from adjacent rooms. The only glaring negative was no offering of free wireless Internet access. I intended to do some remote work for my employer but I couldn't justify the additional cost so I walked to the nearby convention center and used their free wireless instead. These days cheap mom & pop motels offer Internet like they did HBO once upon a time. This hotel needs to adjust its business model accordingly because I'd hesitate to return if I faced similar connectivity roadblocks in the future
May 10, 2013
Rated 4 out of 5 by BBLF149 Good hotel for the business traveler
Very nice Sioux Falls hotel. Nearness to the airport and downtown a big plus. Nicely appointed and very helpful staff.
The entrance off the street is shared with the convention center, and this can make ingress/egress more than challenging during events. Also, the "per device" wireless access fee ignores the reality of today's business traveler (e.g. iPhone; laptop; Kindle, etc.). Each time you want to use one of these devices in your room with the wireless access feature, the hotel wants to charge you a new access fee even if you have already purchased a 24 hour service. Wake up Sheraton! Don't let something like this spoil an otherwise good stay experience!
February 9, 2013
Rated 5 out of 5 by Pickle30 This hotel has a great staff and amenities.
I was welcomed by your staff and recognized as an awards member. My room was clean and everything worked to my satisfaction. The meeting rooms and meals were excellent. I really enjoyed my stay and look forward to returning in January.
December 20, 2013
Rated 2 out of 5 by Rod5724 What happened ?
I have stayed in this hotel before and was greeted by a concierge. Our every need was met and I felt pampered in every way. On our arrival this time I was handed a room key and told I would need it for the elevator to the secured floor. The managers meeting (hors devours and drinks) turned out to be a very sad cheese and cracker tray and a sadder veggy tray with no dip and nothing to drink. The breakfast in the morning was one of the worst hotel breakfast ever. There was never a staff member seen for either the breakfast or the mamagers meeting. The staff was friendly but did the bare minimum to satisfy our needs
October 30, 2012
Rated 4 out of 5 by momof11 Not the room we were told we'd get when I booked the room.
I had booked a kingsized-bed room [she told me only a handicapped was available when I called & we'd have to give that room up & upgrade if it was needed by a handicapped individual, which was fine with me]. Our room was very nice, but a queen bed. We were told because of the handicapped accessibility space required. We did receive complimentary breakfasts for the mix up & would have been able to switch to a king room on Saturday [we decided we were too lazy to move all our things]. Our room was fine. My only disappointment is that I like to have a tub to soak in & we had a very large shower instead. I feel the staff did try to accommodate, adequately, for the mix up & we had a really nice time at the conference. I would go back again. Thanks. Your facility is very nice!
November 25, 2013
Rated 4 out of 5 by FrequentTravlr Very Comfortable Stay
This was a brief but very pleasant stay. Staff was very friendly and cheerfully changed our room to avoid noise from the hotel atrium that was filtering upstairs. Staff in the small Club was helpful and engaging. Guest room was recently renovated and was comfortable and quiet (after the move) despite the fact that the hotel was sold out due to multiple functions. Happy hour and breakfast in the Club were OK but could have been better (more choices), and it is odd that alcohol is not served in the Club, even as part of an honor bar. But those are small issues with an otherwise solid experience.
October 4, 2013
Rated 4 out of 5 by MDa85 Very nice Good Value
Front desk was great and friendly on very cold day. Heater in front doorway nice. Clean, quiet. Only change I would make is they really need new mattresses. Otherwise would stay again and would def recommend family stay over all other choices in SF.
December 17, 2013
Rated 4 out of 5 by PatriciaAF Nice rooms, close to sports arena
The room I had was very big, clean and the bed was very comfortable. It didn't have a refrigerator/microwave. It's a very pretty hotel and reminded me of the hotels in tropical areas. Two main things I look for in a motel are cleanliness and comfortable bed, which the Sheraton has. I was very disappointed in my supper at the hotel restaurant. Not one thing I had was good and I'm not a picky eater! The other disappointment I had was that the motel makes you pay for internet service! I've never been at a motel that has made me pay for internet use. It's connected to the sports arena, is a short interstate drive to the shopping areas and close to downtown Sioux Falls, Falls Park, and the airport.
October 7, 2013
Rated 5 out of 5 by Mrtravel28 The place to stay in SD.
Great hotel for SD but a little behind for Sheraton Standards. Only once was I acknowledged as SPG member, and never in the Spg check in line. The club lounge attendant seemed to be more concerned with watching tv in the lounge rather than replenishing food and drinks. On my second stay my room was missing the bath scale and the light up mirror didnt work, and that was on club floor so I can only guess how the other floors look. Rooms are in need of upgrade. The bonus is that you can bring a dog with for no extra cost. Great gym, great pool and beautiful atrium. Overall good, but there is room for improvement.
January 10, 2013
Rated 3 out of 5 by MNtravelerauth didnt have my room
We had reserved and paid in advance for a room with 2 beds. When we checked in about 4:30 they had already given away our room. So I ended up sharing a bed with my 15 year old child as the sofa sleeper was unuseable.
Then in the morning we really just needed to get up and go. We went for our continental breakfast and I never expect much here, but I do expect coffee. The girl managing this area was the worst. The coffee thermos was always empty. She he kept a small pot of coffee in the back and would fill your cup part way, but never filled the thermos, then you had to wait for her to make the next little pot.
October 10, 2012
Rated 3 out of 5 by KKICS Hotel needs Custmer Service Imporvements
We stayed at this Hotel for a friends wedding. After a long day we attemped to enjoy the night at the Hotel Bar. However, the bartender was extreamly rude. It seemed like trouble for her to make us a drink and we waited for 20 min to get attended on. So we left for the night & went to bed. Hwoever, thinking it was just her having a bad evening we attempted the Bar again, Hwoever, the customer service was exactly the same. I went to my room can called the front desk to let them know that there was a very rude person at their bar. I checked out the next morning So I do not know if the situation was remedied
July 5, 2012
Rated 4 out of 5 by Mrtravel28 Finally a good stay here
I had another business related stay here early November. I booked a suite type room but was being moved to a club floor room. After a chat with the front desk they put me in a suite which is what I booked, needless to say that Standard Suites should always be given to a platinum guest as an upgrade if they are available, I shouldn't have to ask for it upon check-in. Either way the suite was nice, the only issue was that if you close the bedroom door it got uncomfortably hot as the thermostat was in the other room, but that is rather minor.
The rest of my stay was good. The staff was all extremely polite this time around, and the lounge offerings were very appropriate with plenty of appetizers and breakfast to all with lounge access. I can see this hotel is improving as I am feeling like my recent stays are better than earlier in the year. Will be back for more.
December 2, 2013
Rated 1 out of 5 by Unsatisifed1 Hotel Below Average
I traveled from CA to SD and back - I travel cross country several times a year. This is the only hotel that has ever charged for internet access. Unbelievable. I called the front desk just to make sure I wasn't misunderstanding - they gave me some explanation about all hotels charging which I know for a fact they do not. They never once told me I could get free internet at any of the 4 workstations near the restaurant. I didn't find that out until I asked how to print a boarding pass! I am very disappointed that even when I called this information wasn't shared - just incorrect excuses. I could never recommend this to anyone. Coffee was bad. Did not replenish bathroom supplies daily.
September 6, 2012
Rated 5 out of 5 by Coloradogal Great hotel!
I really enjoyed my stay at the Sheraton Sioux Falls. It as a beautiful hotel with a very comfortable lobby and the room was fantastic. I am a very picky hotel guest, and the cleanliness of the room, the bathroom, and the entire hotel was outstanding. And, it was a full hotel when I was there, full of about 150 marathon runners (I was there for the marathon) and some college football teams. I also find it difficult to sleep in hotels at times, being very sensitive to noise, and honestly, I couldn't tell that people were even staying around me (up, sides). Finally, the shuttle drivers to/from the airport were very courteous, kind and helpful. So if I'm ever in Sioux Falls I would stay here, hands down!
September 9, 2013
Rated 3 out of 5 by amber99 Club level not worth the extra price
We got a room on the club level (extra charge). This included an upgraded room, plus free hors d'oeuvers and breakfast. The room was nice and clean, but the hors d'oeuvers and breakfast were very disappointing. The hors d'oeuvers were lettuce salad, chips and salsa, and braised beef, which seemed odd for appetizers. The worst part was the breakfast. When we walked in, there was no food or dishes, and there were dirty dishes laying everywhere. There was one staff member to take care of this room, which was not sufficient. She did eventually bring out a little more food, but I would rate the tastiness and overall selection of the food as a 3 out of 10. The club level is NOT worth the extra charge.
August 12, 2013
Rated 4 out of 5 by Montana123 Beds are very comfortable.
Bed and room temperature was nice. It was attached to the arena which was convenient.
December 14, 2013
Rated 5 out of 5 by Babeth Regular
Love the new décor. Hotel has gone thru recent renovations and it looks fabulous. The staff was so friendly and helpful. They went above and beyond and provided exceptional customer service. We were greeted by Justin and he recognized our loyalty to Sheraton. I think Pam was her name? (asst. manager), gave up her parking spot for us so that we could park closer to entrance without having to park in the rear convention hall lot. Sturgis week, ball game and celebrity speaker at the convention hall made it a crazy weekend for parking. Looking forward to coming back to this Sheraton!
August 11, 2013
Rated 4 out of 5 by Mrtravel28 Still the place to stay in Sioux Falls.
Got a chance to stay again in early Januray. This time had a suite booked on club level. No upgrade was offered and once again I had to ask about Gold Elite ammenity. When trying to take a shower the faucet handle just falls off. A big private party occupied the club lounge all night, and people with no access card kept getting let in. I am shocked that the manager allows club level guests to be distracted by non-member parties at the lounge. I didn't see any improvements from my stay in December, and would have to say that I was a little shocked with the lack of SPG Elite recognition.
January 28, 2013
Rated 5 out of 5 by coldtraveler Very helpful staff
We enjoyed our brief stay at this hotel. The staff were very friendly and helpful, and the rooms were updated, clean, and comfortable.
December 9, 2013
Rated 2 out of 5 by TravelnStyle Needs Help
This was my fourth stay at this hotel. The first three times they recognized my elite status and gave me a club level room. Despite being old the room was decent. This stay the girl at the front desk refused to give me a club room without paying extra. The hotel "got in trouble" with Starwood for upgrading too many people. That was a first after hundreds of stays at much nicer Starwoods than this place. So the room I was given was old and dreary, more like a four points. They are planning on remodeling after the "busy season". Sioux Falls doesn't strike me as a summer tourist mecca.
August 26, 2012
Rated 3 out of 5 by donna2002 Stained urine on the comforter
The room has great furniture and a modern comfortable feel until you turn back the comforter and sheets on the bed. I was shocked to see stained urine on the comforter. Thankfully there was another double bed in the room in which we could use that was cleaner. However, it makes me not want to spend the money for another stay.
November 30, 2013
Rated 4 out of 5 by RobG Complicated Stay
Spent many night here over the past 3 years. Don't have many bad experiences. Had to check in at 1:00am due to my arrival and went straight to work. Didn't get back until 7:00am so I didn't get the no maid points. Had to change rooms because the AC was making noise so missed out on the points again. Normally I'm asked at check in because of my status but no mention was ever made.
Bar stools are still ridiculous as is the huge table in the middle of the bar. Redesign should be reconsidered. Still enjoy the staff and hotel. I haven't checked my folio but I had to agree to an ourageous price for internet connection. This doesn't seem right, especially for Platinum members or anyone for that matter. It should be free.
August 25, 2012
Rated 3 out of 5 by awresch Good for non SPG members
Hotel is very nicy, recently updated and overall well maintained. However if you are a Gold or Platinum member be ready for an experience unlike any I have recently had. Although they have a club level they will only open the room a couple hours each day - for breakfast and night snacks. You have no access outside that. In addition, the room was poorly staffed and provided no service common to what we are familiar with. The worst part was the knowledge and friendliness of the staff. Several people were waiting for the club lounge to be opened and when the nicely dressed person withe the keys opened the door they walked through us and would not even say hello. Staff definety does not make a loyal SPG member feel special.
July 1, 2013
Rated 4 out of 5 by KQF54 very convenient and comfortable
We were in town for a wedding and looked forward to staying at the Sheraton because we hosted our son's wedding there 7 yrs ago. The rooms have been nicely updated since then. The beds were great and the only problem is the noise from the atrium if there is an event hosted there. We also had a toilet that did not work very well and they were working on the room next to ours before 9 on a Sat. morning. It was quite loud. The woman at the front desk was very apologetic about the issues when we checked out. All in all, we would stay there again!
September 16, 2013
Rated 2 out of 5 by Mustang31 going down hill
if it were not for the veteran(genlemen) bartender, ratings wouldn't be this high, service at the restauraunt Saturday morning was terrible, took way to long to be seated and never had a server. Why are buses allowed to take up so many valuable parking spaces, shouldn't special accomadations be made for them instead inconviencing the rest of us, man at the front desk Saturday night said their entitled to those spaces, their customers, i disagree
November 4, 2013
Rated 4 out of 5 by DaMa Above and beyond
THe hotel fromt desk staff, one person in particular, went out of her way to find us caffeine-free, diet soda. None of the machines, the bar or the gift shop stocked this item. This staffer went to another part of the hotel, the banquet area I believe, and found us two sodas that met the above conditions. That is service!
November 18, 2013
Rated 1 out of 5 Disappointing customer service
I checked into the hotel on 10/20/12, after reserving my room over the phone. When I arrived, there was no record of my reservation. And, given that there was a football game going and that it was the opening weekend of hunting season, there were limited rooms left. I ended up getting stuck with a more expensive room than I wanted to, without a word of an apology from the staff for the mix up (which ended up costing me an extra 150 dollars). They were obviously understaffed and were just looking to get everyone's issues dealt with. I see this as a major oversight of the management for not anticipating the volume of people. All in all, it led to a poor experience. I would not recommend this hotel to those looking for quality customer service.
October 30, 2012
Rated 1 out of 5 by Johnnysmooth Staff Needs SPG Training
Platinum member and booked with points using SPG iPhone app. Arrived after 1am and reception did not acknowledge Platinum status, no welcome amenity, and said that while they have plenty of space she could not upgrade us to club level without 1500 extra points. Thankfully I reached SPG Platinum services by phone who educated the staff. A grumpy security guard delivered new keys to a club room with a giant wet spot/stain by the bed. We got another club room and got to bed after 2am. Upon checkout, we asked for amenity points and reception told us we were not eligible as we booked through a third party. We reiterated booking through SPG and she confirmed the points were in our account. Staff needs help with hospitality and SPG training desperately
April 19, 2013