Rated 2 out of 5 by elkcreek Rude
Internet will not work in certain rooms even if you pay for it. Staff makes you call service provider. Rude Staff!!!!!!
April 10, 2013
Rated 5 out of 5 by veesree Great place to stay with family and they do accept pets
Excellent place to stay especially with small pets...great location and very friendly staff...kids love the pool..
April 3, 2013
Rated 4 out of 5 by h2oeide Housekeeping Needs a better System
We enjoyed everything about the facility and our stay EXCEPT housekeeping waking us up at 8:00 AM and then again at 9:00 AM when checkout wasn't until 12:00 and we had a late night. Housekeeping needs a better system then going door to door and knocking. The front desk should notify them of rooms that have had guests checkout. Some hotels carry a two way radio to keep housekeeping staff informed. DO SOMETHING or we won't be back.
April 1, 2013
Rated 2 out of 5 by Cmiller324 horrible experience
terrible staff. our reserved suit had been given away and we were given a less than acceptable executive room that was not nearly as nice. despite complaint, the management did nothing. no apology was made. room cleanliness was questionable. management ignored requests to quiet the children staying at the hotel for a local basketball tournament. children were running, screaming, hitting walls / doors...no action taken by management despite multiple complaints. the staff overall was poorly dressed, horrible appearance as employees and ignored the guests. barkeep was obviously untrained allowing guests to get absolutely drunk beyond belief without cutting them off. outside was not adequately cleaned of snow / ice. pool and spa were not accessible as the children overtook the entire area without ANY SUPERVISION despite posted requirements. children were playing in the fitness center making it impossible to workout. this is the worst experience we have ever had.
March 29, 2013
Rated 3 out of 5 by CKay This is an average hotel
The Sheraton had comfortable beds for a good night sleep. The more expensive room with continental breakfast included was not impressive. The hot tub was dirty. The service was just mediocre. I would recommend this hotel if you are just interested in a comfortable bed.
March 25, 2013
Rated 5 out of 5 by Alaska Nice Hotel
Clean room, excellent facilities
March 21, 2013
Rated 4 out of 5 by Joli0101 Great Hotel
I loved the staff here, very friendly. The room was HUGE and very comfortable. The only thing I would change is the dining options at the hotel. The food was okay, the dishes they serve the food on are very outdated! If they update this one item this hotel would be an A+!
March 21, 2013
Rated 5 out of 5 by Worfer This Hotel is very friendly
The staff works well with guests, language sometimes hard to communicate with. Excellent service
March 17, 2013
Rated 1 out of 5 by Cmiller324 Bad Experience
Their idea of a hot breakfast on the club floor is oatmeal with stale muffins.
March 17, 2013
Rated 5 out of 5 by DavidAG Hosted a Meeting
We had a large number of our employees attending AgReliant's Agronomy Conference, which I ran. Outside of the basketball tournament crowds, everything went smoothly.
Deb and Nancy, your bartenders put up with more stuff than anyone should, especially Monday night with the basketball people. You are not paying them enough. Some of the SDSU folks (they had their gear on) are the worst tippers ever (and some just downright rude)and these ladies worked their rear ends off to take care of people.
Nikki was our person to make sure our meetings went smoothly and she is outstanding. Another person you need to make sure you take care of. If I needed something, she was there. She also realzed we had a scheduling issue with breakfast by reading our agenda and made the necessary adjustments to help make sure we got fed on time.
Last, a special thanks to Audrey and Jennifer. They made sure that everything was going smoothly when we arrived and did an outstanding job with the planning.
March 15, 2013
Rated 5 out of 5 by LittleRed Friendly
Everyone is always friendly and helpful. I love staying here when I am on business in Sioux Falls. Thanks and please keep up the good work.
March 14, 2013
Rated 4 out of 5 by Jacksfan Nice hotel, but parking an issue
Because we were there on an extremely busy weekend, the parking lot was full and we had to park several blocks away. The hotel should have had security in the lot to assure that paying guests would have a spot.
March 11, 2013
Rated 3 out of 5 by Intheair Just a Ho Hum Hotel
The Bar, Lobby and Restaurant are all very nice and updated. Nice job there. The rooms need the same attention. The smell of a wet dog is in the air. The lounge could stand some updating and access when it's convenient to SPG members. This may include 24/hr access.
March 5, 2013
Rated 5 out of 5 by Traveler1225 always a pleasant stay
I was only there one night but I felt so welcomed and safe in the environment. The hotel is always so clean which helps to make a person feel at home. I always look to The Sheraton for my hotel needs and look forward to seeing the hotel when the renovation is complete.
March 4, 2013
Rated 4 out of 5 by Pat67 Very pleased w/ your staff
Was very impressed w/ the hotel staff - all those at the front desk were friendly and very efficient. Annette deserves to be complimented especially...she was excellent in helping me w/ my reservation - it was a treat to have someone so capable and pleasant. That isn't always the case at other hotels. The fact that I have COPD and need to travel w/ a concentrator makes me look for a facility that can accomodate me w/ no problems. I was assisted both in and out of my room by your caring staff - compliment them!
March 3, 2013
Rated 2 out of 5 by Ryan Bathroom needs Cleaning
The guest room was OK. The bathroom needed some help. Mold around the handicap bar in the shower is unacceptable. The floor was sticky around the toilet.
February 25, 2013
Rated 2 out of 5 by Mrtravel28 turned bad fast
Zero recognition for Gold elites. Had to ask for an upgrade and was told that SPG doesn't allow them to upgrade Golds to club level, note I didn't want a suite. I was told I got a one time exception. Well, I guess that was the last time I am going to stay at this property since I am basically told loyalty doesn't mean much to these people. Thermostat didn't work in our room, either blowing hot all night or freeze if you turn it off.
February 25, 2013
Rated 4 out of 5 by tweetiedeedee Very clean
Rooms are clean and comfortable. If you are an early-to-bed person would ask for a room away from bar and elevator noise. Staff also very helpful and pleasant. Best convention food I've ever eaten!
February 23, 2013
Rated 2 out of 5 by Bob55 This hotel charges whatever they want for a tip.
I ate in the resturant (not room service) and left a 10% tip (poor service). The waitress proceeded to charge me 25%. Make sure you check your credit card charges at this hotel.
February 20, 2013
Rated 2 out of 5 by siouxfalls Bad experience
The staff members were very rude. They made me very nervous and spoiled my stay. No free internet in the room makes this hotel very noncompetitive. The room needs remodeling. It took too long for check in. I will never stay in this hotel again.
February 12, 2013
Rated 4 out of 5 by Corky Had a very enjoyable stay at this hotel
Everything was well above average. We really liked the open design of the hotel's lobby, bar and restaurant areas.
February 9, 2013
Rated 1 out of 5 by Cenair Unsatisfactorry
Your only as good as your employees? Treating customers with rudeness should be dealt with immediately. The front desk staff were rude and unfriendly at check-in and check out and were willing to question our negotiated company meeting rate. The restaurant staff obviously had no training in Starbucks drinks. The lounge staff again were rude and unfriendly. All in all we had to socialize away from the hotel at other establishments.
February 9, 2013
Rated 4 out of 5 by BBLF149 Good hotel for the business traveler
Very nice Sioux Falls hotel. Nearness to the airport and downtown a big plus. Nicely appointed and very helpful staff.
The entrance off the street is shared with the convention center, and this can make ingress/egress more than challenging during events. Also, the "per device" wireless access fee ignores the reality of today's business traveler (e.g. iPhone; laptop; Kindle, etc.). Each time you want to use one of these devices in your room with the wireless access feature, the hotel wants to charge you a new access fee even if you have already purchased a 24 hour service. Wake up Sheraton! Don't let something like this spoil an otherwise good stay experience!
February 9, 2013
Rated 3 out of 5 by darby Noisy rooms
The doors do not keep the noise out. Very loud until after midnite from the bar area. Room would not stay constant temperature, blew hot air and then cold air.
Room overpriced for a Wednesday night.
February 8, 2013
Rated 5 out of 5 by Wethrmakr We had a great meeting at this hotel
I want to thank Jen and her crew as they did a great job hosting our meeting.
February 8, 2013
Rated 3 out of 5 by MaryD 522 needs some attention
The sheets felt like I was sleeping in a newspaper. Also the blow dryer and/or the outlet needs to be repaired or replaced. I could not adjust the thermostat and fan. Otherwise the hospitality, room cleanliness was great.
February 7, 2013
Rated 3 out of 5 by Christine12 COLD
The Heat worked just fine in this room, however, the thermostat is placed right under the heat vent and the draft from the window and outside wall (we were placed on the end) was awful! I know it was a cold night but the carpeted floor in this building was glacial! I mentioned it at checkout and was told I should have had the engineer come up... not that it would have mattered. The heater worked fine... it was just not a good experience. We were there for a family funeral and it just didn't help matters.
February 4, 2013
Rated 3 out of 5 by police3 SPG club lounge needs new food
for over two years, the food in the evening and for breakfast has shown a lack of imagination. the same warm oatmeal for breakfast for two years!! come on. let's change and offer some variety. same thing in the evening.....pasta and sausage, sometimes cheese and veggie tray....get rid of the tip jar......this is the only club lounge that i visit that is always drab and colorless.
February 2, 2013
Rated 2 out of 5 by philr going thru remodel not an excuse for less service & quality
Service in Bar and restaurant on multiple occassions was "i dont really care kind of attitude" Work out area while updated and nice has equipmemt that is broken and has been since previous visit over 1 mponth earlier (recumbant bike seat). also annoying that there is no clock in the workour area. Line at check-in with 4 desks and only one person at check-in time and she answered phones while checking people in - took 10-15 minutes
January 31, 2013
Rated 1 out of 5 by Disenchanted unsatisfactory
I was disappointed to find out after I had checked in that animals were allowed throughout the hotel. This is an issue as I have allergies to them. This should be mentioned prior to check in and on the websites so that travelers can make a choice if this is a fit for them or not. Not too mention there is no area that is allocated just for pets it can be in any room. You could never t=get them clean enough for those that can't or don't care to be around pets.
January 30, 2013