Rated 2 out of 5 by Mrtravel28 turned bad fast
Zero recognition for Gold elites. Had to ask for an upgrade and was told that SPG doesn't allow them to upgrade Golds to club level, note I didn't want a suite. I was told I got a one time exception. Well, I guess that was the last time I am going to stay at this property since I am basically told loyalty doesn't mean much to these people. Thermostat didn't work in our room, either blowing hot all night or freeze if you turn it off.
February 25, 2013
Rated 4 out of 5 by tweetiedeedee Very clean
Rooms are clean and comfortable. If you are an early-to-bed person would ask for a room away from bar and elevator noise. Staff also very helpful and pleasant. Best convention food I've ever eaten!
February 23, 2013
Rated 2 out of 5 by Bob55 This hotel charges whatever they want for a tip.
I ate in the resturant (not room service) and left a 10% tip (poor service). The waitress proceeded to charge me 25%. Make sure you check your credit card charges at this hotel.
February 20, 2013
Rated 2 out of 5 by siouxfalls Bad experience
The staff members were very rude. They made me very nervous and spoiled my stay. No free internet in the room makes this hotel very noncompetitive. The room needs remodeling. It took too long for check in. I will never stay in this hotel again.
February 12, 2013
Rated 4 out of 5 by Corky Had a very enjoyable stay at this hotel
Everything was well above average. We really liked the open design of the hotel's lobby, bar and restaurant areas.
February 9, 2013
Rated 1 out of 5 by Cenair Unsatisfactorry
Your only as good as your employees? Treating customers with rudeness should be dealt with immediately. The front desk staff were rude and unfriendly at check-in and check out and were willing to question our negotiated company meeting rate. The restaurant staff obviously had no training in Starbucks drinks. The lounge staff again were rude and unfriendly. All in all we had to socialize away from the hotel at other establishments.
February 9, 2013
Rated 4 out of 5 by BBLF149 Good hotel for the business traveler
Very nice Sioux Falls hotel. Nearness to the airport and downtown a big plus. Nicely appointed and very helpful staff.
The entrance off the street is shared with the convention center, and this can make ingress/egress more than challenging during events. Also, the "per device" wireless access fee ignores the reality of today's business traveler (e.g. iPhone; laptop; Kindle, etc.). Each time you want to use one of these devices in your room with the wireless access feature, the hotel wants to charge you a new access fee even if you have already purchased a 24 hour service. Wake up Sheraton! Don't let something like this spoil an otherwise good stay experience!
February 9, 2013
Rated 3 out of 5 by darby Noisy rooms
The doors do not keep the noise out. Very loud until after midnite from the bar area. Room would not stay constant temperature, blew hot air and then cold air.
Room overpriced for a Wednesday night.
February 8, 2013
Rated 5 out of 5 by Wethrmakr We had a great meeting at this hotel
I want to thank Jen and her crew as they did a great job hosting our meeting.
February 8, 2013
Rated 3 out of 5 by MaryD 522 needs some attention
The sheets felt like I was sleeping in a newspaper. Also the blow dryer and/or the outlet needs to be repaired or replaced. I could not adjust the thermostat and fan. Otherwise the hospitality, room cleanliness was great.
February 7, 2013
Rated 3 out of 5 by Christine12 COLD
The Heat worked just fine in this room, however, the thermostat is placed right under the heat vent and the draft from the window and outside wall (we were placed on the end) was awful! I know it was a cold night but the carpeted floor in this building was glacial! I mentioned it at checkout and was told I should have had the engineer come up... not that it would have mattered. The heater worked fine... it was just not a good experience. We were there for a family funeral and it just didn't help matters.
February 4, 2013
Rated 3 out of 5 by police3 SPG club lounge needs new food
for over two years, the food in the evening and for breakfast has shown a lack of imagination. the same warm oatmeal for breakfast for two years!! come on. let's change and offer some variety. same thing in the evening.....pasta and sausage, sometimes cheese and veggie tray....get rid of the tip jar......this is the only club lounge that i visit that is always drab and colorless.
February 2, 2013
Rated 2 out of 5 by philr going thru remodel not an excuse for less service & quality
Service in Bar and restaurant on multiple occassions was "i dont really care kind of attitude" Work out area while updated and nice has equipmemt that is broken and has been since previous visit over 1 mponth earlier (recumbant bike seat). also annoying that there is no clock in the workour area. Line at check-in with 4 desks and only one person at check-in time and she answered phones while checking people in - took 10-15 minutes
January 31, 2013
Rated 1 out of 5 by Disenchanted unsatisfactory
I was disappointed to find out after I had checked in that animals were allowed throughout the hotel. This is an issue as I have allergies to them. This should be mentioned prior to check in and on the websites so that travelers can make a choice if this is a fit for them or not. Not too mention there is no area that is allocated just for pets it can be in any room. You could never t=get them clean enough for those that can't or don't care to be around pets.
January 30, 2013
Rated 3 out of 5 by TiredTraveler Beautiful
Loved the overall appearance of the hotel. We were there during a large event and the hotel was full. After midnight there were several kids running around and the noise from the commons area was horrible! It was after 2 before it got quiet. Makes it hard to sleep when you have to be up at 6. The staff didnt do anything about it after calling and complaining several times. Kids were knocking on our door at all hours.
The room was nice, sheets felt like you Pete using a cheap plastic table cloth. Not comfy at all. Was told via website there were microwaves in the room...didn't have one. Highly disappointed because we brought breakfast items and snacks which we couldn't eat so we ended up having to eat in the hotel resturant. The buffet was over priced and the food wasn't the greatest. My 6 yr old was charged $9 bucks for the buffet.
January 29, 2013
Rated 4 out of 5 by Mrtravel28 Still the place to stay in Sioux Falls.
Got a chance to stay again in early Januray. This time had a suite booked on club level. No upgrade was offered and once again I had to ask about Gold Elite ammenity. When trying to take a shower the faucet handle just falls off. A big private party occupied the club lounge all night, and people with no access card kept getting let in. I am shocked that the manager allows club level guests to be distracted by non-member parties at the lounge. I didn't see any improvements from my stay in December, and would have to say that I was a little shocked with the lack of SPG Elite recognition.
January 28, 2013
Rated 5 out of 5 by Dennis89 january 2013
Great place to stay, easy to get around town, and great place to relax for a meal and drink.
January 28, 2013
Rated 4 out of 5 by TNCatsie122770 The hotel provides above average service.
My room had a lovely view of the lobby; and the hotel was quiet. I am very pleased that the hotel has quiet hours and children under 18 must be in their rooms after 11 PM. This is wonderful for business travelers when we require sleep. Room service was quick and prompt with my menu which was also delicious. I would recommend this location for easy access to the airport too.
January 28, 2013
Rated 4 out of 5 by Guy13 The Bar
The bar tender is always grumpy. Many people go elsewhere because of him.
January 26, 2013
Rated 4 out of 5 by bgsd good location
close conference nice rooms
January 21, 2013
Rated 3 out of 5 by KimH dissappointed
I was dissappointed overall with my stay. I had booked two rooms next to each other for one night at a rate of 95. When I called to book another night, I was told that both nights had to be increased to 110. The rooms were 4 rooms apart which was close but not next to each other, one room smelled. the beds were not comortable( I can sleep in a chair and ache less than I did after this bed), we asked for more towels and never did get them within the hour that we waited for them, and then the 10 dollar per day wi fi charge was dissapointing. I have stayed in a lot of hotels and being charged for wifi is a very chincy when you are paying over 100 dollars per night. Allowing that for free would have more customers returning which woud in turn boost your sales. There are much better values out there and we will be using them next time.
January 21, 2013
Rated 3 out of 5 by police3 menu is stale
i have been staying at this property for over two years. i'm not sure that the restaurant menu has changed. no specials, it's the same old "hotel food". so much, i'm ordering pizza delivery. even the club lounge's food is boring. far below that of other sheraton's that i stay.
January 18, 2013
Rated 3 out of 5 by Hamdog Free WIFI Lacking
For $130 plus tax , a night -it was disappointing not to have free wifi. My fault, I should have asked.
January 15, 2013
Rated 2 out of 5 by Krisdee21 Disappointed
I asked to be placed away from the elevator because it interrupted my sleep all night. Where did they put me?Next to the elevator. Linens were filthy and stained. Especially the bed skirt - yeesh - it was nasty. Check out rep neglected to even look at the bill at check out - Tried charging me three daily rates for one day of internet. Food was pretty poor at the restaurant - eggs were gross. Coffee was good. Rest of the hotel was fine.
January 11, 2013
Rated 5 out of 5 by Mrtravel28 The place to stay in SD.
Great hotel for SD but a little behind for Sheraton Standards. Only once was I acknowledged as SPG member, and never in the Spg check in line. The club lounge attendant seemed to be more concerned with watching tv in the lounge rather than replenishing food and drinks. On my second stay my room was missing the bath scale and the light up mirror didnt work, and that was on club floor so I can only guess how the other floors look. Rooms are in need of upgrade. The bonus is that you can bring a dog with for no extra cost. Great gym, great pool and beautiful atrium. Overall good, but there is room for improvement.
January 10, 2013
Rated 4 out of 5 by DD40 A good night sleep
I would recommend if you want a good night sleep, may I suggest not staying in a room facing the courtyard. The noise from the courtyard resonates throughout the room.
December 23, 2012
Rated 5 out of 5 by NavyGuy Hotel was clean and convenient
The staff was very nice and the hotel was convenient to the airport. It offered a shuttle which was an extra benefit
December 21, 2012
Rated 4 out of 5 by switch88 Overnite
Hotel staff met my needs. Hotel is undergoing room remodel but did not interfere with my stay.
December 21, 2012
Rated 2 out of 5 by seasoned rigid
No longer provide a bill for use with expense reports. The accountants are taking over
December 20, 2012
Rated 4 out of 5 by sauvage very accommodating to traveler's needs
excellent properties and staff
December 17, 2012