Rated 4 out of 5 by SleeplessinSiouxFalls Good Staff - Bad Guests
The staff and room was good and what we expected, but the guests were not. Because the majority were kids and adults attending a baseball tournament, they were noisy into the night. Kids were running the halls, adults were loud and boisterous into the late night. All of the noise echos from bottom to top with the center courtyard layout. Saturday night there were two false alarms that had us out of our room wondering what was going on. Will reconsider on our next visit to family in Sioux Falls.
July 7, 2014
Rated 2 out of 5 by Notsafesiouxfalls Fire alarm maintenance
The fire alarm system went off three times in one evening causing a complete evacuation each time. This scared my daughter to death and when asked, the firemen said that it is a smoke detector going off because it has not not been cleaned. The same detector all three times. Life safety being put on the back burner ? I won't stay at a hotel that doesn't make my safety number one.
July 7, 2014
Rated 3 out of 5 by SD605 Nice hotel but needs improvement
Overall, the stay was ok. Room was nice, comfortable and clean. The main problem is that our room key cards rarely worked so we were constantly going down to the front desk - from the top floor - to get a new card. We were there for four nights and they couldn't fix the problem despite attempts to do so (apparently the problem was with the key card reader on the room door). The bartender in the lobby bar was not friendly, which was disappointing. But we would consider staying here again because these are easy issues to address.
July 2, 2014
Rated 3 out of 5 by Verified Reviewer Skip it if you have young children
We requested a crib for our daughter in advance, and despite being a large hotel connected to the Sioux Falls convention center, we were told that none was available because the *two* cribs were already in use. I expect a Sheraton--particularly one of that size and location--to do better. In addition, the staff was inattentive to our request; I followed up with the front desk on three different occasions before eventually being told there was nothing they could do absent sending up a couple more pillows and blankets.
July 1, 2014
Rated 4 out of 5 by Mara10 Room comfort and meeting rooms
I Have been at the hotel for two different occasions. The rooms are great for sleeping and meetings but I was disappointed in the food both times. Service was very slow and the food was cold, especially on the breakfast buffet everyday.
June 30, 2014
Rated 4 out of 5 by feldo Regional Sales Manager
The revolving front door with bags in tow is a pain to enter the building, it starts the visit off on a bad note.
June 30, 2014
Rated 5 out of 5 by cagey1 convienent location
location close to interstate, airport, convention center, and sport venues. road construction made access difficult
June 30, 2014
Rated 3 out of 5 by gandv01 No free WIFI
This hotel has an excellent location next to the Convention Center. However, they charge $10.99/day for WIFI! That is unbelievable in this day and age when free WIFI is standard in most other places.
June 30, 2014
Rated 4 out of 5 by Weddingweekend2014 Newly remodeled
We stayed here this weekend and the hotel has a beautiful lobby and newly renovated rooms. The room and bathroom were beautiful, our biggest frustration was the a/c unit in the room. They have "motion activated" units so every time we came back to our room it was 75 degrees and we had to get the a/c to turn back on by walking around the room. It would cool down by a half hour later but we had the same problem during the night-no motion and it would turn off so room would get hot and we would have to get up until it kicks back on and room was never a nice comfortable temp. Maintenance came promptly to make sure our unit worked and explained this "efficient feature" of their units. My review would be 5 stars all the way down if our room was the temp we set it at during our whole stay.
June 30, 2014
Rated 5 out of 5 by Zeppelin Excellent
I stayed in a room in the Executive Wing which was very nice. Very comfortable. The pillows are amazing. The staff was very helpful. I felt like I was in a luxury resort. because of the atmosphere.
June 24, 2014
Rated 5 out of 5 by pepper46 quiet hotel
Always enjoy staying here. Hadn't made reservations because we were traveling on a whim. Called ahead and the reservation was waiting for us.
June 23, 2014
Rated 5 out of 5 by Becky59 This hotel has great staff
I previously completed surveys for Lela and Brianne in the restaurant (they were just wonderful!), and I wanted to take this opportunity to thank the woman who cleaned my room (don't know her name, but she was small in stature, dark hair, had some trouble with English). She did a super job of cleaning my room - it was always spotless and very clean! She was also very pleasant and helpful to me when my room key didn't work. Thank you!
June 22, 2014
Rated 5 out of 5 by cstak25 Great palce to stop along the way
On our way to Pierre and we were fortunate that Sheraton was in Sioux Falls. Enjoyed the breakfast buffet but it was not up to par with the Sheraton Towers in Singapore.
June 16, 2014
Rated 2 out of 5 by Joey12345678 Attractive hotel that is not worth the price
When we checked into the hotel, we were impressed with the inner view the rooms have. We were disappointed to be sent to the "executive" portion of the hotel with no such view. When we first settled into our room, we realized we were not given the room we reserved online; we were supposed to have a room with two queens and a sleeper sofa, but there was no sleeper sofa; we called the front desk and stated as such, but the front desk records did not match the email I had received and we were only given a rollaway bed. The bathroom only had three towels even though there were four guests; we called the front desk for more towels, but we did not get the towels until around midnight after we were all asleep, waking us up. The AC was extremely loud. The tub had an unusable broken stopper just lying in the tub. Upon checkout, I was told I would receive an email with the receipt for the stay; over 24 hours later, I have not received this email.
I would not recommend staying at this hotel. It is an expensive hotel with no extra amenities over its cheaper competitors.
June 15, 2014
Rated 3 out of 5 by iavike room 330
Paid for 6 rooms. last to check in. Was given a handicap king room. Was told bed was small king. essentially a queen. No wash clothes, only 2 towels. Bed very uncomfortable, mattress pad came off during night. When security guard brought wash clothes I caught her sneezing into the hand she was carrying the wash clothes. next morning I went to front desk and asked to be given other room. Wife went down and they tried to tell her that there were no rooms available. She inquired that no one was checking out that day. Finally they gave us 412. This room was extremely nice. Was just disappointed that we had to argue for a different room. How many rooms did Pizza Ranch reserve? They do this every other year. I would think that you guys would go out of your way to make sure that everything isperfect.
June 13, 2014
Rated 4 out of 5 by ChicagoSean Sioux Falls Solid Option
Had a quick trip to Sioux Falls for business and in researching possible hotels, believed this to be the best. Checked in around 10pm. Room was large, clean and modern. Had a drink at the bar before closing and enjoyed a tasty breakfast in the morning with client. I would stay here again on my next visit to Sioux Falls!
June 10, 2014
Rated 4 out of 5 by Sunny2010 Very asthetic, but not enough complementary features
This hotel was beautiful. Top to bottom it was very modern and comfortable. You definitely pay the price for the pretty view. I would suggest more complementary features. I had to pay to use the internet in my room and for breakfast.
June 9, 2014
Rated 5 out of 5 by 0119 nice
superior, excellent, fantastic
June 9, 2014
Rated 4 out of 5 by dfkaiser56 This otel was convenient
The room was very comfortable, well maintained and quiet. It was very convenient to my nieces wedding venue.
June 3, 2014
Rated 5 out of 5 by Juanie Hotel has great features
Please consider bringing the popcorn machine back to lounge area.
June 3, 2014
Rated 5 out of 5 by strebe review
Wedding reception was at the hotel so we stayed. Did not know where the rooms for the block were held. A bit noisy until the bar closed, but good after it closed. Bed and pillows great. Tried restaurant Friday night and hostess was hard to find. Sunday morning the same issue. Possibly short staff because someone didn't show up.
June 2, 2014
Rated 4 out of 5 by NoshuttleSally Disappointed with their promise!
I had made reservations about 3 weeks prior to this weekend, and had talked to a manager that promised they would provide a shuttle service to AND FROM Ribfest. So I booked the rooms and paid more than I normally would have to just sleep and check out, considering the shuttle would make up for the cost of the room. Upon checking in, I asked about the shuttle, and they then told me they would bring us there, but would not have anyone available to pick us up after hours! SOOOOO....we spent WAY TOO much to sleep a few hours, and I'm not happy! Also, VERY disappointed that there were no fridges in the rooms! REALLY? Even "Roach motels" have them now! So, it cost us $158.00 for no fridge and no shuttle as promised. I would've booked at another hotel had I known they were going to go back on their word! Expensive night that didn't need to be!!!!!!!!!!
June 2, 2014
Rated 4 out of 5 by JoST Good hotel
I enjoyed my stay completely. Good staff.
June 1, 2014
Rated 5 out of 5 by ramiller61gs Excellent Hotel
This Hotel is tremendous. The professional and friendly staff took very good care of all our needs. I would highly recommend this Sheraton Hotel to anyone. What a great place.
May 31, 2014
Rated 5 out of 5 by mkqueenie Excellent Place to Stay
Would definitely recommend this hotel. Very Nice rooms, great staff.
May 19, 2014
Rated 3 out of 5 by tom74 restaurant needs work
very slow service. staff not attentive and seemed grumpy. food nothing special, eggs for breakfast buffet were cold.
May 19, 2014
Rated 3 out of 5 by Anon1234567 Internet
Stayed for a conference and understand conference rooms means those that are not the choice rooms. That is not a problem, with the exception that the rooms that are far often have little to no wireless internet signal which I did experience. No one on staff seemed concerned.
May 12, 2014
Rated 4 out of 5 by Norm64 This hotel has good features
I was attending a conference at this facility. The room was fairly clean. I have two complaints the noise from the bar area was easily heard in my room and maybe i missed the fine print but i made the mistake of opening the water bottle they provided and they charged me over $4.00 for a bottle of water absolutely absurd.
May 9, 2014
Rated 5 out of 5 by HomeGirl2014 I stay here whenever I visit Sioux Falls
This hotel is beautiful, open, and has lots of natural light. The staff are so accomodating, and I've been here often. so the manager remembers me. The rooms are beautiful and well-appointed. The Sheraton Sioux Falls is always my first choice.
May 8, 2014
Rated 5 out of 5 by AAR5 Recieved Service with a Smile!
This was my first visit to the property and believe me, it will not be the last. From the time I checked in, I thought the experience was great, but when I checked out, a completely new level was attained.
Rhonda, just simply not me off of my feet with the professionalism and character. Bob, was the pitch hitter with the courtesy, let me know I was in the correct hotel.
Now the bar tenders, Debbie and Michelle, should be promoted due to their awesome service and Bree, in the breakfast area, her smile and service was the icing on the hotel cake.
Thanks for a great experience and looking forward to the next trip!!
April 28, 2014