Rated 5 out of 5 by Debbie61 Wonderful amenities
The hotel was A+. The room, the service, the food and beverages were great. A very friendly pet hotel too.
November 17, 2014
Rated 5 out of 5 by Reen23 Marketing Mgr.
Great hotel, efficient and nice staff, comfortable stay, good location
November 17, 2014
Rated 5 out of 5 by calfick987 This hotel had spacious room
nice room - even added comfy chair while we were there
November 17, 2014
Rated 3 out of 5 by BKB1 Clean Rooms
I had a clean and beautiful room, and it was comfortable. That being said, the room could have had a refrigerator that would have been nice. I had to pay for internet or not have it in my room. Resturant food needs improvement -- not tastey! The wait staff was very friendly and helpful. I've stayed in places just as nice, for less money, free internet and better food. The only reason why I'd stay here again is because it is close to the conference center. AND I'd probably see what hotels were close and stay there instead.
November 1, 2014
Rated 4 out of 5 by RayAZ Attractive facility
Having stayed at several Sheraton properties in the past year, it amazes me that this facility was the only one which did not offer a friends and family rate despite the fact their occupancy the night we stayed was only 35 percent.
November 2, 2014
Rated 4 out of 5 by Mrtravel28 Super loud
I haven't been back to this hotel for a while and just had a stay for one night. As always, no platinum suite upgrade, but I have gotten used to that at this place. The club floor was packed and so was the lounge with the fridge empty and the food gone at 5:40 p.m. When I called down I was told the food must have gotten eaten. It took another 10 minutes for an attendant to come check herself and then about 30 minutes before the food was replenished. I asked for a pop and was told it wouldn't be cold, so I just left the lounge. The experience was similar in the morning for breakfast, but at least the attendant stayed and kept replenishing the offerings. As far as sleep, and this is no fault of the staff, I didn't get any. Apparently most of the guests on that floor must have confused this hotel with party central and there was noise all night from the surrounding rooms. I have to say that the staff was very pleasant and the hotel was very clean, I understand I can't change other guests, however the hotel used to have guests sign a noise policy and maybe it wouldn't hurt to go back to that.
October 30, 2014
Rated 4 out of 5 by 122014 beds
The hotel was great save the beds. The beds in my room was / were like the left over beds you would find at you relatives house when staying the night. Otherwise it is a great place to stay. Based on the beds, I could not recommend staying here.
October 27, 2014
Rated 5 out of 5 by Cookiemn Great Hotel
I recently stayed at this hotel on my trip thru SD. I was a little apprehensive at first that as a weekly business traveler whether this hotel would compare to the Westin and Sheraton hotels that I usually stay at in Washington D.C. I was pleasantly surprised when I walked into the hotel. It looked very nice inside and had all the amenities that I am used to in the other hotels I normally stay at. The check-in was quick and efficient, the staff was very helpful, and the room clean and comfortable. I have read the negative reviews and my experience was very different. I would definitely stay at this hotel on my next trip thru SD.
August 12, 2014