Rated 3.6 out of 5 by 295
Rated 5 out of 5 by Teach35 Great Stay
Chris was very helpful and attentive to our needs at check in. We asked if we could be moved to a room closer to our relatives who had decided to stay the night, also. He was able to find two rooms close together in the executive wing, and he worked to find the best available rate for the second room. He was cheerful and remained patient while answering all of our questions.
The room was very comfortable and quiet.
I was surprised to see no refrigerator or microwave in the room.
The breakfast staff did their best to keep up with the guests, but another waiter or waitress would be helpful for the busy times.
It would be nice if the SPG vouchers could be used for any purchases within the facility.
July 28, 2014
Rated 1 out of 5 by Bobra33 Worst bed ever!
The hotel was a bit difficult to get to due to road construction. Check in was fine. We went up to our room and there was still a used wash rag in the bathroom and one of the trash cans by the desk had not been emptied. The worst was yet to come when I tried to sleep in the bed! It was the most horrible experience I have had. I wasn't able to sleep at all. I was scheduled to stay two more days but I checked out the next morning and the desk clerk didn't even ask why I was leaving early or if everything was ok. VERY VERY bad experience at an expensive hotel.
July 26, 2014
Rated 4 out of 5 by Stagemaster35 Business Traveler
From a business traveler standpoint this is a great hotel. Very quiet rooms, very nice accommodations. The only issue is the WIFI is really slow. Plan on that. Check in was great and they remembered my name every time I went to the front desk. 6th floor is the floor to stay on by the way. Restaurant is average unless you order the pheasant soup which is GREAT. The bar service can be a little slow but adequate.
July 27, 2014
Rated 5 out of 5 by Annie32 Great hotel
Staff was very helpful and courteous. Would have been nice to have a refrigerator in the room as part of our stay.
July 29, 2014
Rated 4 out of 5 by DavidF night on the road
comfortable place was fine for a night during a road trip
July 28, 2014
Rated 2 out of 5 by mdoklahoma Hot Stay in Sioux Falls Sheriden
My hotel room airconditioning was totally unsatisfactory during my 2-day stay. I reported my concern right away and even changed room, but the airconditiing still did not perfrom satisfactory.
Hotel staff responded but failed to make sure my room aircoditiong worked properly.
July 26, 2014
Rated 1 out of 5 by BusinessTraveler3301 Hotel does not have their act together
I came into the hotel and my key card wasn't working in the elevator nor for my room and had to go down to get a new one. This is very annoying after a really long day at work. On top of this my dry cleaning wasn't done and the staff claimed I didn't bring it in on time (9am) when I left for work at 8am. When I asked if they could overnight my dry cleaning they said they don't offer that service YET if you look on their front page of their dry cleaning slip on the top right hand side it says "Overnight service in by 10pm back by 7am". the lady at the front desk acknowledged she saw this and didn't know what to say except that it was wrong.
July 15, 2014
Rated 2 out of 5 by SandySD Sioux Falls Stay
i stay here often requested a king room got a single double bed handicapped room made reservation night of arrival to take shuttle to airport at 5 am go to lobby lady on staff said won't be leaving till 530 so I had to quickly call a cab so I would not be late for my flight and the cab cost me an additional 20.00 to take - I have stayed here many times and used the shuttle to the airport have never had problem till this time and staff was very unwilling to help. not what I am used to expecting while staying at starwood properties I am a platinum member and stay at hotels often and always satisfied with the quality I receive. Hope they will improve for next time here.
July 13, 2014