Rated 4 out of 5 by Matthew79 All Good Until Checkout
The staff went out of their way to make this stay enjoyable. Unfortunately, the woman at the front desk during checkout was rather rude. She charged me even though I used points. When I tried to question the error, she insisted I contact SPG to solve the problem. SPG handled the the problem. but this particular employee seemed intent to send me out the door frustrated. That said, the rest of the staff was superb, especially the housekeepers. The room and hotel were spotless.
April 6, 2014
Rated 4 out of 5 by TexasTraveler54 Great place to sleep, but the restaurant disappoints
This hotel would have gotten a full 5 stars if it wasn't for our restaurant experience. The food was not well prepared at all. My coworkers noodles were hard and way undercooked. My salmon (which was supposed to be cooked medium) was very well done and dry. The waitress did the right thing and took my coworker's dinner off the bill.
April 5, 2014
Rated 5 out of 5 by Animal69 Sheraton Sioux FALLS hROCKS
Staff is awesome. Everytime I go there they treat me like royalty. Rhonda always greets me with a smile and super service. I look forward to staying at Sheraton Sioux Falls for my next trip.
April 5, 2014
Rated 5 out of 5 by JACNJP Wonderful Stay
We stayed on a Saturday night. Quick & easy check in. Our room was beautiful and comfortable. We spent most of our visit sitting in the bar area visiting next to the little water feature - which was very relaxing! The bartender was quirky- quick service & the drinks were great (expensive though). Our meals were slightly disappointing . The pool and exercise area looked fantastic - the pool was a perfect warm temp - we just didn't a chance to enjoy them. Staff was extremely friendly and helpful - with the only exception being the sulky and slightly rude security guard . We had a wonderful time.
March 24, 2014
Rated 3 out of 5 by Busykid Hotel review
The staff at check in and check out seems to be put out by my even being there, even though the hotel was far from being at capacity. I was not offered anything as a Gold SPG member. The public areas of the hotel seem to have been upgraded. This effort did not seem to make it to the room I was in. Charging $3.95 for a $0.50 bottle of water in the room is outrages.
March 17, 2014
Rated 3 out of 5 by Rossy limited dining
When I made my reservation, I should have been informed of limited dining for my stay, and I also have no idea what a $5.00 charge is on my room, Thank goodness for people like Geri ?, who brought me my room service dinner, she managed to find a couple of cookies for my dessert, since no desserts were offered
March 13, 2014
Rated 4 out of 5 by Randy14 Unacceptable mistake
I have traveled for 18 years. Looking for a new hotel chain in 2014. Stayed in Sheraton Omaha twice. Liked hotel. Stay in Sioux Falls Sheraton. Following day, Hotel check out told me he would email invoice. Receive invoice totally overcharged. Called hotel three times. You people have the wrong person. I did not ask for nor receive a suite. I am not with Hickory/Global Partners/tmc. Have not yet received credit which am told was processed. Had hoped the Sheraton would have worked for me. Must now explain to my supervisor why the 209.00 room charge. What would you do if this happened to you. I'm really unhappy with how this turned out. If this gets corrected soon I may reconsider. This mistake is not acceptable. Nor is the time spent on my part to get this corrected.
March 8, 2014
Rated 5 out of 5 by biggearl Great service
Always stay at Sheratons when available.
March 7, 2014
Rated 5 out of 5 by DavidAG AgRelaint Genetics Agronomy Conference
Outstanding job by everyone at this hotel. Attentive staff, good setup...enjoy the people there. Great job.
March 7, 2014
Rated 4 out of 5 by ruger1988 The people here are awesome
I would like to say I really enjoyed the stay. And I would also like to emphasize on the kind and friendly people at the front desk especially Kristina. From taking my reservation on the phone, to arriving at the hotel, to all the questions I asked. This person was wonderful. Kind and always smiling! I can see this gal as a manager some day..
March 4, 2014
Rated 2 out of 5 by bulldog123 Lovely Decor But Don't Eat at Restaurant
Reservation staff were excellent, and the decor was beautiful in the lobby and the rooms. The restaurant desperately needs as much or more attention as the decor. Overpriced, average food at best (the morning breakfast buffet was horrible--black bananas, understocked, pastries literally as hard as a rock). The wait staff was great; however, it took me 24 minutes to get a hamburger, I was the only one in the restaurant at the time, and there were two chefs on duty at the time.
March 3, 2014
Rated 5 out of 5 by Mrtravel28 This stay was better than the one before it
For the first time in the history of me staying at this property as a platinum, I was offered a suite upgrade without having to ask for it at check-in so kudos for finally following the SPG elite rules. The suite was great and really makes a difference for a business traveler who frequents your hotel often. As far as the staff, everybody seemed much more friendly and professional than during my last stay. The lounge offerings were decent, breakfast was same each day (I think changing eggs for sausage or bacon wouldn't hurt sometimes). The only complaint was how messy the pool and hot tub area were on our second day here. In fact there were no towels and the water was just nasty. We left the pool area without attempting to use it after seeing that. Unfortunately I understand that Saturday night there must have been pigs of guests who felt like pizza belongs in hot tub. But cleaning that up should be the first priority for the staff on Sunday mornings. Nevertheless I felt like this was one of my best stays at this property to date. I hope the staff can keep it up.
February 24, 2014
Rated 2 out of 5 by CC16 This hotel is nice but rooms may need attention
Are shower head was broke and would not adjust, the toilet was not cleaned from previous stay and quite disgusting. For the price of a king suite there is no mini fridge in the room.
February 17, 2014
Rated 3 out of 5 by frank56 food
Room was excellent, disappointed no fridge. Food in the restaurant and staff were horrible! Couldn't believe they spend big bucks on the place then have wait staff and food that bad! I've eaten at continental breakfasts at cheap hotels that were better stocked.
February 17, 2014
Rated 4 out of 5 by sparky6 hotel was good, food was poor
While the Hotel itself was good, the food served at our meeting and lunch was not. The breakfast rolls were dry and didn't appear to be fresh. Some fruit was good, other was spoiled. Lunch was good except for the dinner rolls were dry and old.
February 17, 2014
Rated 2 out of 5 by Lonn111 Pay for INTERNET WHY????
I will not return to this hotel. Why do I have to pay $10.99 for wireless internet a day!!!!when I can get it free at almost all HOTELS!!!! This is crazy and I will not return!!!
February 14, 2014
Rated 5 out of 5 by Racecar7a This hotel had very friendly staff
From the hotel to the restaurant everyone was super friendly!
February 14, 2014
Rated 4 out of 5 by BusinessMatt Pretty good
Accommodations were fine. Would prefer to have a fridge in the room. Also watch out for extra charge for internet - $11/day!
February 6, 2014
Rated 4 out of 5 by MIKREP Comfortable but lacking
I enjoyed my stay but the hotel (in fact all Sheraton's) could do with understanding that charging for wi-fi has seen it's day. I would also recommend that the staff be trained to be friendly and not familiar. I did not appreciate the desk clerk calling me "Sweetie" when I checked out nor did I care for the waitress in the Falling Water's Grille complaining about other customer's and her overall lot in life.
January 24, 2014
Rated 1 out of 5 by Buzzard3 misleading
I booked a room that stated "Accessible suite, non-smoking:King + Queen Bed, Non -smoking Accessible features" When I checked in I was informed all they had was a king bed with a couch that made into a bed. I had 2 girls that are 13 and my husband and I. That is not what I wanted. The other option was 2 full size beds....not 2 queen beds but full size beds. When you are used to sleeping in a king bed - double will not work. The front desk staff was very young and not knowledgeable about the size of the rooms. He offered to bring up a roll away bed - but there was no room. I asked if he could do anything with the price and he said no but he could give me some points. Had I booked the room I stayed in it would have been $20 less! Not happy. The next morning I asked for a late check-out as we were there for a meeting. The girl was emotionless when I asked her - there was no eye contact and she was not clean. She eventually said ok.....and that was it. When you hear the Sheraton - I used to think class - on the internet they kept mentioning newly remodeled rooms. It would have been nice if they would have turned some of those room into 2 room suites. When traveling with older children it is nice to have two rooms. Had we not been there because we attended the Hockey Game on Friday night and then my husband was attending a meeting there on Saturday morning we would have not stayed!
January 19, 2014
Rated 3 out of 5 by Achtung Sheraton Sioux Falls
Room and staff nice. Charged $10 per night for wifi. Even Hotel 6 has free wifi!
January 13, 2014
Rated 3 out of 5 by KeriF Expensive for what you get
The hotel is connected to the Sioux Falls Conference Center by an enclosed walkway, which is great if you have an event there. I think the ball field is close by too. The staff that we dealt with was friendly; the lobby/lounge/atrium area was pretty with a waterfall, and the glass fronted elevators were fast. Unfortunately there was no continental breakfast included; no free internet in the room; and no coffee in the lobby.
The bed/bedding was comfortable and clean; the room itself was nice enough but definitely needed better cleaning; there were splatters on walls, hair all over the shower and the drain was plugged and slow. There was no microwave or mini fridge; and the bottles of water next to the coffeepot had $3.95 price tags on them which seems very tacky! Other cons are that it isn't very well sound proofed; there were only 2 towels in the bathroom even though when we booked it we expected to have kids with us; and at 8 A.M. housekeeping woke us knocking on the door to clean, then came back again less than an hour later. On New Years Day! For a room that still cost well over $100.00 with a group rate I expect more.
There is a business center that has free internet; and an indoor pool and fitness center that we didn't see. Mainly because of the lack of amenities at the price I wouldn't recommend this hotel unless you were going to the Conference Center and absolutely didn't want to have to drive back to your hotel.
January 3, 2014
Rated 3 out of 5 by JJS11 No Sheraton Touch Here
Pool had no towels. The Jacuzzi was dirty. The coffee maker in the room is moldy. Housekeeping knocked my door and woke me up at 7:52 am on New Years' day to make the room. This is not the Sheraton that I know. Somebody in that hotel is not paying attention to details.
January 2, 2014
Rated 5 out of 5 by Pickle30 This hotel has a great staff and amenities.
I was welcomed by your staff and recognized as an awards member. My room was clean and everything worked to my satisfaction. The meeting rooms and meals were excellent. I really enjoyed my stay and look forward to returning in January.
December 20, 2013
Rated 4 out of 5 by MDa85 Very nice Good Value
Front desk was great and friendly on very cold day. Heater in front doorway nice. Clean, quiet. Only change I would make is they really need new mattresses. Otherwise would stay again and would def recommend family stay over all other choices in SF.
December 17, 2013
Rated 2 out of 5 by Mrtravel28 For each step forward they take a step back
Last time I stayed I had a great stay and left a good review. Well, not so much this time. First of, I hate being told non-truth. I was told at check-in that I cannot receive a suite upgrade as all suites are sold out. How funny that I could in fact book multiple suites for the same night right from my room??? This hotel should be reported to SPG and I was close to doing so and calling in a non-compliance complaint about this, as it is a Platinum benefit to be upgraded to Suites. When suites were available I was supposed to receive that upgrade. Either way, I stay here enough times that I didn't want to make a big deal out of this. Club lounge food was decent, but no beer and wine which seems to be standard in all the other Sheraton's I've stayed in. Then, the unbelievable happened. At 2:00 a.m. the fire alarm went of. We hurried outside (-15F that night# assuming there was a real fire. The alarm went on for about 20 minutes #sound) and the Fire Dept. showed up. No word was given but people started returning to their rooms. The flashing of the alarm lasted for another 30 minutes after we returned to the room. In the morning I was told it was a faulty sensor in the employee lounge that triggered this. As I was coming around the front desk area I overheard that they were compensating guests full breakfast for the fact that they weren't able to shut the strobe alarm for an hour at night. I was shocked that this wasn't offered to platinum members. I asked and was given two breakfast vouchers so I didn't have to eat just the left over club lounge eggs when regular guests were getting free full buffet. At check-out no apology was expressed for the mishap. Even though I understand and appreciate a working fire alarm, I don't understand why there was the lack of communication of what happened and why it stayed flashing for that long? I also didn't appreciate finding by chance that some guests are getting better treatment than your elite members?? I guess that's what I deserved for claiming how this property has improved. Given it is the only spg property in the area I will have to stay again, I just hope there won't be a fire, or a flashing alarm for an hour at night, and that my status will be recognized.
December 17, 2013
Rated 4 out of 5 by Montana123 Beds are very comfortable.
Bed and room temperature was nice. It was attached to the arena which was convenient.
December 14, 2013
Rated 5 out of 5 by coldtraveler Very helpful staff
We enjoyed our brief stay at this hotel. The staff were very friendly and helpful, and the rooms were updated, clean, and comfortable.
December 9, 2013
Rated 4 out of 5 by Mrtravel28 Finally a good stay here
I had another business related stay here early November. I booked a suite type room but was being moved to a club floor room. After a chat with the front desk they put me in a suite which is what I booked, needless to say that Standard Suites should always be given to a platinum guest as an upgrade if they are available, I shouldn't have to ask for it upon check-in. Either way the suite was nice, the only issue was that if you close the bedroom door it got uncomfortably hot as the thermostat was in the other room, but that is rather minor.
The rest of my stay was good. The staff was all extremely polite this time around, and the lounge offerings were very appropriate with plenty of appetizers and breakfast to all with lounge access. I can see this hotel is improving as I am feeling like my recent stays are better than earlier in the year. Will be back for more.
December 2, 2013
Rated 3 out of 5 by donna2002 Stained urine on the comforter
The room has great furniture and a modern comfortable feel until you turn back the comforter and sheets on the bed. I was shocked to see stained urine on the comforter. Thankfully there was another double bed in the room in which we could use that was cleaner. However, it makes me not want to spend the money for another stay.
November 30, 2013