Rated 4 out of 5 by SirPatrick Nice room, friendly staff
The room was nice and quite well kept except for some minor soap scum on the shower tile. The walls are well insulated from sound from adjacent rooms. The only glaring negative was no offering of free wireless Internet access. I intended to do some remote work for my employer but I couldn't justify the additional cost so I walked to the nearby convention center and used their free wireless instead. These days cheap mom & pop motels offer Internet like they did HBO once upon a time. This hotel needs to adjust its business model accordingly because I'd hesitate to return if I faced similar connectivity roadblocks in the future
May 10, 2013
Rated 5 out of 5 by JADMAN81 Unexpectedly Nice
We had a wonderful stay at the Sheraton Sioux Falls. The lobby was outstanding, the room was clean, spacious, well decorated and quiet.
May 13, 2013
Rated 1 out of 5 by Groveystar Customer care?!
Stayed here a few weeks ago for my fiance's B-Day & it was terrible!
The whirlpool in the pool area had so much extra chlorine in it that it was like sitting in a foam bath.
We were unable to sleep do to the NOISE from the bar in the lobby being so dam loud & we were on the 4th floor!
Next morning were woken up early by 3 children screaming in the hallway & banging on our door. Next the tub in our room was clogged & when we called down to the front desk we were told someone would be up to our room immediately. But NO-ONE ever showed up! The hairdryer in the room barely worked.
At checkout we weren't asked how our stay was. When I brought my problems to the lady at the checkout desk she ignored me & didn't care. And as for the noise from the bar she stated 'Yeah the noise from the bar is always our biggest complaint from guests..." WELL THEN DO SOMETHING ABOUT IT!!
So much for giving my fiance' a great weekend stay....
April 24, 2013
Rated 2 out of 5 by Cmiller324 horrible experience
terrible staff. our reserved suit had been given away and we were given a less than acceptable executive room that was not nearly as nice. despite complaint, the management did nothing. no apology was made. room cleanliness was questionable. management ignored requests to quiet the children staying at the hotel for a local basketball tournament. children were running, screaming, hitting walls / doors...no action taken by management despite multiple complaints. the staff overall was poorly dressed, horrible appearance as employees and ignored the guests. barkeep was obviously untrained allowing guests to get absolutely drunk beyond belief without cutting them off. outside was not adequately cleaned of snow / ice. pool and spa were not accessible as the children overtook the entire area without ANY SUPERVISION despite posted requirements. children were playing in the fitness center making it impossible to workout. this is the worst experience we have ever had.
March 29, 2013
Rated 4 out of 5 by Lewis Staff was excellent. Met my needs
They helped with extra towles, Birthday rates, were alway pleasent when arriving and leaving. Bar ender and waitress were excellent.
May 5, 2013
Rated 2 out of 5 by Dissappointed Dissappointing
I thought this was one of the best hotels in Sioux Falls - definetely not! The front desk staff were snotty and did not want to honor the deal offered by the sales person. The room smelled like a litter box and there was mold growing on the shower calking, fixtures were old and corroded, breakfast dishes were left in the hallway until after 4pm, extra towels were never brought to our room as requested, the whirlpool had 6" foam and smelled horrible making eyes water. The place is not being maintained well at all! On the plus side, the beds were comfortable, temperature control was good and the shower had plenty of hot water at least!
April 15, 2013
Rated 1 out of 5 by Johnnysmooth Staff Needs SPG Training
Platinum member and booked with points using SPG iPhone app. Arrived after 1am and reception did not acknowledge Platinum status, no welcome amenity, and said that while they have plenty of space she could not upgrade us to club level without 1500 extra points. Thankfully I reached SPG Platinum services by phone who educated the staff. A grumpy security guard delivered new keys to a club room with a giant wet spot/stain by the bed. We got another club room and got to bed after 2am. Upon checkout, we asked for amenity points and reception told us we were not eligible as we booked through a third party. We reiterated booking through SPG and she confirmed the points were in our account. Staff needs help with hospitality and SPG training desperately
April 19, 2013
Rated 5 out of 5 by chiicki1 director of wellness
great friendly service and nice hotel
set up for everything, need frig in room
April 25, 2013