Rated 5 out of 5 by Cookiemn Great Hotel
I recently stayed at this hotel on my trip thru SD. I was a little apprehensive at first that as a weekly business traveler whether this hotel would compare to the Westin and Sheraton hotels that I usually stay at in Washington D.C. I was pleasantly surprised when I walked into the hotel. It looked very nice inside and had all the amenities that I am used to in the other hotels I normally stay at. The check-in was quick and efficient, the staff was very helpful, and the room clean and comfortable. I have read the negative reviews and my experience was very different. I would definitely stay at this hotel on my next trip thru SD.
August 12, 2014
Rated 4 out of 5 by Ztroop Great service and clean rooms
Stayed from 8/5 to 8/7 and 8/8 to 8/10, 2014. Rooms were very clean and was upgraded on both stays.
The staff was very friendly and accommodating for any needs.
The Club Lounge needs some TLC by the hotel however, it is available 24 hours but it runs out of bottled water and sodas and doesn't seem to get replaced until the morning or evening service. Speaking of which, sometimes there is an employee available and sometimes not (a lot not on these stays). Food, plates, silverware would run out. I had to ask the attendant 3 times for different items on one of the mornings when she was in the room the entire time. She was very friendly but just seemed like she didn't care if she was there or not.
August 11, 2014
Rated 4 out of 5 by Kellyrose73 Very lovely rooms...
Registration and check in was quick. Parking was easy. Room was very clean and comfortable. Front desk was very accomidating in giving us a conference room for our large group to gather for pizza and refreshments. The restaurant was nearly empty, but it still took an hour to get soup and salad. The breakfast was delicious, but the waitress appeared overwhelmed and complained about being short staffed. Overall our stay was very nice, the food was delicious, but the restaurant service was poor.
August 5, 2014
Rated 3 out of 5 by aphol Loud hotel
We stayed here on a busy weekend. We had a room right by the elevator and the ice machine. We were directly over the bar area. People were loud and annoying until very late. When I mentioned this upon departure the staff just stated they were full. The restaurant had ok food. I tried to make a reservation for breakfast on Sunday and they said that they could not as they were full and it was to hard to do. I thought when you were full it would be a good time to do this. When i then showed up at the place 45 min before I wanted to be seated, they still said they could not figure it out. I waited there and finally was seated and had good service. Others came to be seated and waited at least 30 min and there were open tables. They need a little help with the planning of seating. Food was just ok nothing fabulous.
August 5, 2014
Rated 3 out of 5 by Travel4848 Stay
Was originally charged for a water I didn't drink. No problem they took it off the bill. We'll actually the billed me for it twice. I had to tell them this doesn't look right and then they figured out that they billed me twice for the water. If they would have just looked at the receipt before handing it to me they would have noticed there was no subtraction just additions to the bill. This is the second tray that the front staff was not meeting my quality level.
August 4, 2014
Rated 3 out of 5 by toes1 this hotel could do some things better.
pretty good stay but disappointed that the room we stayed in and my daughter had no fridge or microwave. she has 2 small children and didn't have a way to keep milk cold. also the maids could do a better job. there was a beer can sitting by elevator doors for an entire morning and no one picked it up.
August 5, 2014
Rated 5 out of 5 by JErky11 My stay
I had reserved three rooms and the only issue that all three encountered was the fact the the AC was not cool enough. EVen though the thermostats were all turned to 65 degrees it still did not cool down for good sleeping.
August 6, 2014
Rated 5 out of 5 by Laurie05 Great staff to assist you!!!
Our daughter had her wedding at the Convention Center connected to the Sheraton!!! We had such wonderful service especially from Rhonda!!! Any problems or changes we needed to reservations she helped out with a smile!!! I have been a retail manager for over 25 years and it is hard to find great customer service along with great beds and terrific food!!!
August 4, 2014