Rated 5 out of 5 by ctnrsm Weekend trip
I highly enjoyed my recent stay at the Sheraton Sioux Falls. The hotel is super convenient to the airport and has many great amenities. The shuttle service was friendly and very useful and all staff that I interacted with were highly professional, courteous and eager to assist me in any way. Overall I would highly recommend this hotel and would definitely stay here again if I am back in the area.
May 12, 2016
Rated 1 out of 5 by Nothappy111 Parking and staff both horrible
Stayed at the Sheraton Sioux Falls and Convention Center as we attending a show at the Denny Sanford Premiere Center. When we arrived there was no where to park within a 4 block radius. I asked the front desk when I checked in what would happen if we couldn't find a place to park and was told to just find a spot. Okay thanks for the advice. Ended up parking as far from the convention center as other people who were not staying at the hotel but attending events. How stupid! If I wanted to walk that far I would have stayed at a cheaper hotel and drove. Was told that we might be a $50 refund and they would email us. No email ever came and no refund awarded. Called 1 1/2 weeks later and talked to a manager who said parking isn't there fault and that they were providing shuttles. Well that was never offered to us! I am 8 months pregnant and this was supposed to be a last getaway for my husband and I from out 2 other kids. What a joke! Ended up getting a whole $20. We live 1.5 hours from Sioux Falls and go there frequently. We will never stay here again and will tell everyone we know to avoid it as well.
May 5, 2016
Rated 4 out of 5 by TypicalBusinessTraveller Good hotel
Wifi has improved, shuttle drivers very helpful.
April 9, 2016
Rated 3 out of 5 by trvl4fs Nice hotel...as long as ou don't need internet
The hotel, room and staff were all very pleasant. However, when I travel for business, the most important thing I need is good quality internet so that I can get work done when I get back to the hotel and this hotel failed completely. Apparently, this was not "news" to the hotel. Likewise, the non working espresso machine in the lounge was not a recent problem. If you don't need good internet, then this hotel will be fine for you. But it's not for me.
March 11, 2016
Rated 5 out of 5 by patj0402 Wacipi 2016
I visited for the 2016 Sioux nation Wacipi and found the staff here went the extra mile and could not have been more helpful. A credit to the Sheraton name in my view.
March 2, 2016
Rated 5 out of 5 by LieslB Grateful for the Sioux Falls Sheraton
Spent three days at the Sheraton Sioux Falls while my father was in hospice and then our entire family returned to the Sheraton Sioux Falls four days later while in town for his funeral. We also rented a half ballroom room for a reception following the funeral. They could not have been better to work with and were completely accomodating. They were able to put our entire family in the Executive wing of the hotel as it is quieter and more private. The service was outstanding and we were so appreciative of our oasis at the Sheraton during our time or mourning. Thank you to all the staff.
January 11, 2016
Rated 3 out of 5 by stampedefan12 bad restaurant food
the breakfast buffet is very limited and cold not hot items should be included in price of room !
December 20, 2015
Rated 2 out of 5 by Mrtravel28 Turning to old bad habits
Even a year ago, this place used to be my favorite. It has pulled itself through long remodel and I felt like all issues I have had here before had turned for the better. Until my September 2015 stay. Apparently there is new GM at this place, but that shouldn't mean that staff get to not follow even the basic service and amenities on par with SPG standards. There was no service in the club lounge, and it took two phone calls to let the staff know that they have a club lounge. The internet (wifi) didn't work all night, and as a platinum I was told that it is because too many people are on the internet. Excuse me, I thought Platinum Guests are supposed to get the higher tier of internet? Not happening at this place. Saddens me to say this but I cancelled some stays I had scheduled here because it turned out to be a non-platinum friendly stay. I will give it a shot again in a few months and see if things have improved. For now, consider yourself warned.
October 7, 2015