Rated 1 out of 5 by IowaFamily Think Twice...or Three Times
I've stayed at several Sheraton's before and this one was by far the worst (Sioux Falls, SD). A friend had booked our stay as a weekend getaway for my husband and I to attend a marriage conference at the adjacent conference center. Upon arrival they informed us that there were no king size rooms available for us, even though our reservation had been made over a month in advance. Instead they put us in a double queen in the "executive wing". Although the lobby and main building have been beautifully and impressively remodeled, this wing, attached by a corridor to the rest of the hotel, had not. Our room was on the top (4th) floor where the hallway carpet was in terrible shape. We're talking beyond just stretched and wrinkled, but HUGE wrinkles and some rips in the hall carpet. The room was nicely furnished and overall decent. However, the beds were super uncomfortable and hard. The worst nights sleep I've ever had in a hotel. The second night we actually slept on top of the comforter and blanket from the one queen bed for a little cushion and used the comforter from the second queen bed as a cover.
The amenities of the hotel were not impressive. They don't have free wifi in the rooms, continental breakfast must be paid for, and their were only soda machines, but no vending. It honestly felt like everywhere you turned they were just out to make a buck off you, and there was little or no care for creating a wonderful experience by providing even the little things for their guests. We also were charged at check out for the water bottles in our rooms. Now I get if there is a mini fridge stocked with sodas and snacks that you could be charged, but for water bottles...really? I always try to check before taking anything to be sure it doesn't have a charge associated with it and from everything I could tell the water was free.
Since a friend was treating us for this weekend, the charge for the room was supposed to go on her credit card, but we ended up getting charged with the card we gave for any "damages". When my husband tried to call to sort our the mixed up card and the extra charge (which we found out was the water) the phone number given on the bill and the website said it was disconnected. He tried a few days later and got through. Weird.
Overall summary, not recommending this hotel to others or planning on ever staying there again. Expected more from a Sheraton.
November 19, 2014
Rated 5 out of 5 by Debbie61 Wonderful amenities
The hotel was A+. The room, the service, the food and beverages were great. A very friendly pet hotel too.
November 17, 2014
Rated 5 out of 5 by Reen23 Marketing Mgr.
Great hotel, efficient and nice staff, comfortable stay, good location
November 17, 2014
Rated 5 out of 5 by calfick987 This hotel had spacious room
nice room - even added comfy chair while we were there
November 17, 2014
Rated 3 out of 5 by BKB1 Clean Rooms
I had a clean and beautiful room, and it was comfortable. That being said, the room could have had a refrigerator that would have been nice. I had to pay for internet or not have it in my room. Resturant food needs improvement -- not tastey! The wait staff was very friendly and helpful. I've stayed in places just as nice, for less money, free internet and better food. The only reason why I'd stay here again is because it is close to the conference center. AND I'd probably see what hotels were close and stay there instead.
November 1, 2014
Rated 4 out of 5 by RayAZ Attractive facility
Having stayed at several Sheraton properties in the past year, it amazes me that this facility was the only one which did not offer a friends and family rate despite the fact their occupancy the night we stayed was only 35 percent.
November 2, 2014
Rated 4 out of 5 by Mrtravel28 Super loud
I haven't been back to this hotel for a while and just had a stay for one night. As always, no platinum suite upgrade, but I have gotten used to that at this place. The club floor was packed and so was the lounge with the fridge empty and the food gone at 5:40 p.m. When I called down I was told the food must have gotten eaten. It took another 10 minutes for an attendant to come check herself and then about 30 minutes before the food was replenished. I asked for a pop and was told it wouldn't be cold, so I just left the lounge. The experience was similar in the morning for breakfast, but at least the attendant stayed and kept replenishing the offerings. As far as sleep, and this is no fault of the staff, I didn't get any. Apparently most of the guests on that floor must have confused this hotel with party central and there was noise all night from the surrounding rooms. I have to say that the staff was very pleasant and the hotel was very clean, I understand I can't change other guests, however the hotel used to have guests sign a noise policy and maybe it wouldn't hurt to go back to that.
October 30, 2014
Rated 4 out of 5 by 122014 beds
The hotel was great save the beds. The beds in my room was / were like the left over beds you would find at you relatives house when staying the night. Otherwise it is a great place to stay. Based on the beds, I could not recommend staying here.
October 27, 2014