Rated 4 out of 5 by TypicalBusinessTraveller Good hotel
Wifi has improved, shuttle drivers very helpful.
April 9, 2016
Rated 3 out of 5 by trvl4fs Nice hotel...as long as ou don't need internet
The hotel, room and staff were all very pleasant. However, when I travel for business, the most important thing I need is good quality internet so that I can get work done when I get back to the hotel and this hotel failed completely. Apparently, this was not "news" to the hotel. Likewise, the non working espresso machine in the lounge was not a recent problem. If you don't need good internet, then this hotel will be fine for you. But it's not for me.
March 11, 2016
Rated 5 out of 5 by patj0402 Wacipi 2016
I visited for the 2016 Sioux nation Wacipi and found the staff here went the extra mile and could not have been more helpful. A credit to the Sheraton name in my view.
March 2, 2016
Rated 5 out of 5 by LieslB Grateful for the Sioux Falls Sheraton
Spent three days at the Sheraton Sioux Falls while my father was in hospice and then our entire family returned to the Sheraton Sioux Falls four days later while in town for his funeral. We also rented a half ballroom room for a reception following the funeral. They could not have been better to work with and were completely accomodating. They were able to put our entire family in the Executive wing of the hotel as it is quieter and more private. The service was outstanding and we were so appreciative of our oasis at the Sheraton during our time or mourning. Thank you to all the staff.
January 11, 2016
Rated 3 out of 5 by stampedefan12 bad restaurant food
the breakfast buffet is very limited and cold not hot items should be included in price of room !
December 20, 2015
Rated 2 out of 5 by Mrtravel28 Turning to old bad habits
Even a year ago, this place used to be my favorite. It has pulled itself through long remodel and I felt like all issues I have had here before had turned for the better. Until my September 2015 stay. Apparently there is new GM at this place, but that shouldn't mean that staff get to not follow even the basic service and amenities on par with SPG standards. There was no service in the club lounge, and it took two phone calls to let the staff know that they have a club lounge. The internet (wifi) didn't work all night, and as a platinum I was told that it is because too many people are on the internet. Excuse me, I thought Platinum Guests are supposed to get the higher tier of internet? Not happening at this place. Saddens me to say this but I cancelled some stays I had scheduled here because it turned out to be a non-platinum friendly stay. I will give it a shot again in a few months and see if things have improved. For now, consider yourself warned.
October 7, 2015
Rated 2 out of 5 by Junkyardpup Unhappy bride
While the sheraton has amazingly comfortable rooms, the staff was a nightmare to work with (I can't say all of the staff, because I did finally get some people that were helpful). I had a wedding block at this hotel, and had to call at least 10 times to clarify things for my guests, because the sheraton did not have the information gathered correctly. I even had to leave my own wedding dance to assist in getting one of my bridesmaids rooms, because they said they didn't have one for her (I personally called to get a room for this bridesmaid weeks prior). Throughout all of my wedding planning the sheraton was my biggest nightmare/issue. People were stressed because they had no room to sleep in, the only way the sheraton gave them a room was if I called. And when I called, I finally had to just ask for a manager, because no one else could seem to be able to help me. Beautiful rooms, but I do NOT recommend this hotel to anyone!
September 14, 2015
Rated 2 out of 5 by MrCole This hotel does not live up to the Sheraton brand
Where to start. After a long drive cross country we arrived at the Sheraton excited to be able to stay at an SPG property for the first time on our trip. The wifi, room service and perks we love were sorely missed. Sadly, South Dakota was a huge disappointment. We arrived just before 11pm and were delayed in our check in. We got to our room and called room service at about 11:06pm (as it was the very last room on our floor). Nancy told us that chef Ryan had just closed the kitchen. I have stayed in many hotels where the team will at least attempt to see if anything is available for you to eat if you call within 15 minutes of closing. We were famished and sensing my disappointment she said she would speak to the chef and call me right back. She did, with bad news. Chef Ryan was not interested in getting anything out of the kitchen and all she could prepare without him was a basic salad. With limited options from the late night pizza offerings the front desk had to offer, I sadly went to bed hungry. I figured at least I'll get work done. But the wifi was not working. After calling the front desk and the IT help desk I was told that that this is a regular occurrence. I had no choice but to go to bed hungry without food or internet. The team was unresponsive at best and seemed to have little motivation to meet my expectations. I will definitely not be back and with two bad Sheraton stays in the course of a week I'm beginning to loose faith in the brand.
August 27, 2015