Rated 2 out of 5 by hubby The extra cost for being on the 6th floor is not worth the extra expense!
We were not impressed with the extra features of the club lounge, or being on the 6th floor that special access is needed to get to. There was not enough food in the morning or evening for the amount of people! Our stay was an anniversary gift from our kids, who spent the additional dollars for the extra special treatment. The card did not always work to get into the lounge. We had to ask for extra towels as well. VERY DISAPPOINTING!!
September 5, 2012
Rated 5 out of 5 by Breeze61 Great Stay
Our room was clean and the beds were comfortale! We had supper one night at the restaurant, the food and the service were excellent. We would definitely stay here again.
September 5, 2012
Rated 3 out of 5 by ACSE Far too noisy
The central atrium channels sound all the way up the hotel, so unless you are in the exec wing (try to book there), if anyone is at the bar then you will have trouble sleeping. The bar is open until midnight and so that means if you are up early you might have a problem. I called down to the desk to ask what could be done and they suggested I stuff a towel under the door. Really? A towel? You can't make that up.
September 2, 2012
Rated 3 out of 5 by smdjrd Staff is great
We probably stay at this hotel every one to 2 months. Personally I think as an SPG member when the hotel isn't full I should be offered an upgrade. This never happens. They never recognize that I am an SPG member other than to say they have my number on file. The bar stools are too low for the bar - how can that happen? The older part of the hotel needs to be update - even if you just put in new carpet that would help a lot. The carpets always look dirty. I know they are clean but all the spots and everything - get new carpeting.
August 30, 2012
Rated 2 out of 5 by TravelnStyle Needs Help
This was my fourth stay at this hotel. The first three times they recognized my elite status and gave me a club level room. Despite being old the room was decent. This stay the girl at the front desk refused to give me a club room without paying extra. The hotel "got in trouble" with Starwood for upgrading too many people. That was a first after hundreds of stays at much nicer Starwoods than this place. So the room I was given was old and dreary, more like a four points. They are planning on remodeling after the "busy season". Sioux Falls doesn't strike me as a summer tourist mecca.
August 26, 2012
Rated 4 out of 5 by RobG Complicated Stay
Spent many night here over the past 3 years. Don't have many bad experiences. Had to check in at 1:00am due to my arrival and went straight to work. Didn't get back until 7:00am so I didn't get the no maid points. Had to change rooms because the AC was making noise so missed out on the points again. Normally I'm asked at check in because of my status but no mention was ever made.
Bar stools are still ridiculous as is the huge table in the middle of the bar. Redesign should be reconsidered. Still enjoy the staff and hotel. I haven't checked my folio but I had to agree to an ourageous price for internet connection. This doesn't seem right, especially for Platinum members or anyone for that matter. It should be free.
August 25, 2012
Rated 3 out of 5 by bob73 Nice hotel,,but!
Beautiful atrium and waterfall ,but had to insist on a suite upgrade, it was not automatic. The suite's refrigerator didn't work! The carpet was badly stained, but worst of all the restaurant was a disaster! One hour wait for our entrees, which were over-cooked and were sent back.
August 22, 2012
Rated 4 out of 5 Lucifer Angel
Easy to get to and from all in Sioux Falls
Hotel navigation was excellent
Work out facilities in mint condition and available 24 X 7 - Fabulous - clean
Only con - why nickel and dime a customer for internet Wi-Fi in this day and age?
August 20, 2012
Rated 2 out of 5 by Philip58 This hotel has issues
- I was surprised to find that the lunch buffet was not operational on Monday 8/13.
- The carpet on the 5th floor hallway was very worn and puckered which could be a safety hazzard, and is very unsightly.
- I awoke very early on Tuesday 8/14 to a very strong sewer gas smell in the hotel.
- I was not permitted by front desk staff to visit the concerierge lounge.
- No front desk staff on departure, 3:30am Tue.8/15
August 17, 2012
Rated 5 out of 5 by EmNYC Great SPG Recognition
I finally made it to Gold status and was very excited to be staying at my first Sheraton with my new elite status. I was recognized upon check-in and received an upgrade to a FANTASTIC room! I love the Sheraton bed and amenities and was not dissapointed at this hotel. The Club Lounge staff was extremely helpful and friendly, and the breakfast was good.
August 12, 2012
Rated 5 out of 5 by sweetbear22 healthy food options and nice staff
I was pleasantly surprised by the healthy food options (oatmeal, fresh berries, soy milk, sauteed veggies) that were offered. I also enjoyed my own personal coffee maker with starbucks coffee in my room! I also enjoyed how housekeeping didn't show up until later in the morning. Nice, clean hotel.
August 11, 2012
Rated 3 out of 5 by Softball Missing minor conveniences
Although the hotel bed was comfortable and clean with HD tv, it was hard to sleep with noise coming up from the bar because of the atrium. There was no frig or microwave in the room. A small frig and microwave are common in the less expensive hotels. My daughter and I were there for a week without these conveniences which would have helped us save a little money on drinks and other snack items. No free breakfast. No eating food purchased outside of hotel in eating area.
August 6, 2012
Rated 2 out of 5 by Skeeter70 Sorely disappointed
I have been trying to find a positive and cannot. When I arrived, I did not feel welcomed. The restaurant was very slow and our burgers were overcooked. When I asked for assistance with the hot tub, the gentlemen rolled his eyes at me as he walked away (witnessed by my mother). I discussed this with him and was not made to feel better. The hot tub maintenance and supervision is horrible. A young child was doing cannonballs in it and no one could enjoy it. Now I say enjoy lightly. It was filthy. We expected better.
August 6, 2012
Rated 2 out of 5 by Kevin52 Terrible food experience
My family arrived from a long day of travel and decided to eat at the hotel. After ordering the wait for our dinner was long. When the food arrived some of it was cold. We then ordered some dessert later to find out that a number of items on the menu were not available and then it took forever to get that. It was very disappointing. I know the waitress did what she could but there were obviously problems in other areas.
August 3, 2012
Rated 3 out of 5 by nomar5 Great room...nothing else.
I loved the size and comfort of my room (two queens,) but that's where the Good review ends. The pool was the smallest I have seen in some time and there Absolutely needs to be a good comp breakfast to justify the price I paid. Also, the hair dryer was disgusting. Had to wash my hands twice after use.
August 1, 2012
Rated 3 out of 5 by Brownie1967 Not Clean!
We stayed here for one night, I had read reviews before and thought I would give a try anyway. Well, the reviews were right. Our room was not clean, there were bugs all around the room and in the windows. Splatters on the walls from food or drink, and even on the bedskirt. I feel when you pay so much for room anymore it should be clean. Maybe they should teach their staff how to properly clean a hotel room. Not happy at all.
August 1, 2012
Rated 4 out of 5 by Capital wish list
I know that you are trying to meet the needs of many different travelers. I do wish you didn't offer pornogrophy for viewing.
August 1, 2012
Rated 4 out of 5 by carol25 Always nice to stay at the Sheraton
We always enjoy our stay at the Sheraton - the rooms are clean, bathrooms are spacious and the beds are great! The buffet breakfast was OK - the food could have been hotter. Overall, a great place to stay.
July 31, 2012
Rated 3 out of 5 by craig59 Below SPG Standards
Unfornutely, the registration experience was below par. They make you fill out a form in writing of your address, email, phone, when all of it is in your profile and computer. The clerk argued with me this was a Corporate Sheraton Policy. I informed her, I have been at Sheraton's all year. I guess it is a Franchise owner, policy. What happened to paperless?
July 16, 2012
Rated 3 out of 5 by JohnD55 Disappointing!
After driving many hours I was excited to be at our nights destination. Hoping for lots of info on the hotel, room, upgrade? - the man handed me the keys and said have a good night. I asked about parking, he said anywhere out front. The bed looked as if it had been sleep in- the comforter was heavily creased (very unusual for a starwood) and the sheets were badly wrinkled but looked clean. We should have said something but were just too tired.
July 16, 2012
Rated 5 out of 5 by switch88 conference
Hotel was very busy this past weekend however the staff was very pleasant and helpful
July 16, 2012
Rated 2 out of 5 by aswgc Not respectable enough to be part of Starwood
Maybe we got the worst room in the hotel, which would be a problem on it's own, as if you are not at capacity and putting a platinum member in a bad room (an upgraded room we were told) you're not doing a great job.
If not, I'm not sure how others find this hotel to be beautiful, lovely, or comfortable. The horrible condition of the shower with broken parts and mold growing on the poorly attempted repairs is not something I am willing to accept at a Starwood property. Room just felt dirty overall. We didn't bother to move rooms or mention it as we were just in and out on a long road trip.
Our experience at the restaurant for breakfast was also subpar. As 2 of the 3 people there, would you not expect (overly) prompt and courteous staff? Coffee was undrinkable, fruit was of the poorest quality, and we were thoroughly learned on what part of the breakfast buffet was free continental and what we'd have to pay a $2.73(!!!) upcharge for. Let me repeat we are 2 of the 3 people in the place and an hour from now you are going to throw out 20 pounds of wasted food. I don't expect to be given anything for free, but when things are awkward to the opposite it's hard not to notice.
July 10, 2012
Rated 3 out of 5 by KKICS Hotel needs Custmer Service Imporvements
We stayed at this Hotel for a friends wedding. After a long day we attemped to enjoy the night at the Hotel Bar. However, the bartender was extreamly rude. It seemed like trouble for her to make us a drink and we waited for 20 min to get attended on. So we left for the night & went to bed. Hwoever, thinking it was just her having a bad evening we attempted the Bar again, Hwoever, the customer service was exactly the same. I went to my room can called the front desk to let them know that there was a very rude person at their bar. I checked out the next morning So I do not know if the situation was remedied
July 5, 2012
Rated 4 out of 5 by husker63 Reservation
The stay was great, but I was expecting two connected rooms with double beds instead of a king with a pullout couch. (I called three or four days before and changed from the original reservations.
The dinner in your restaurant was great. (The service and food were perfect.)
July 4, 2012
Rated 5 out of 5 by sturgis We love the Sioux Falls Sheraton
We love to stay at your Sioux Falls hotel. I just have a couple things on my last trip that could use some better communication.
1) when booking i always stay on the club floor. i booked a double queen. we ended up getting a double full. it was the worst night stay ever due to not enough room. a standard double would always be a double queen in the industry. they did not communicate the size of the beds.
2) the club floor in the past had a happy hour with cocktails. I was not informed of the change of no alcohol drinks. they instead had a order form for drinks with no pens and no cocktail server ever did come in. I really wanted one bud light after traveling all day! I ended up going to the bar on the first floor to get my own. not the service i expected.
Overall Great hotel, Great clean rooms!
June 20, 2012
Rated 2 out of 5 by Marie02 club level a joke
Your club room is the worst we have ever used. Shower in room was bad and wallpaper is coming off walls.
June 11, 2012
Rated 5 out of 5 by RobG Bar Stools
Recently replaced bar stools. Big mistake. New stools are about a foot too short and don't swivel. Bring back the old ones.
May 28, 2012
Rated 3 out of 5 by pete10 beautiful but noisy
The facility is very modern with a beautiful bar, restaurant and common area. Everything was kept very clean and has several nice ammenities such as the beautiful waterfall, paintings and sculptures. The only downfall was that the bedrooms were noisy. You could hear everything right through the walls.
May 9, 2012
Rated 5 out of 5 by Leon Excellent Service
Kudos to the staff who made our overnight stay better than we could imagine.
Special thanks to Gina in housekeeping who found our lost item and returned it immediately to our residence.
January 16, 2012
Rated 4 out of 5 by weberadventures Family time
We love the Sheraton and have stayed many times in the past. It is upscale, clean and we've had fun with family and friends who stay with us. We appreciated that they allowed us a late check-out.
This was our first experience with the Club Level Suites. We had only a couple of disappointments. We were told the lounge would provide all day snacks and non-alcoholic beverages. When we arrived, the front desk staff informed us it is locked during the day. Later that evening, other staff said we could have requested to open it. The staff was awesome in both instances, I just think they should all be informed and inform Sheraton's guests of the availability. Also the pool was being renovated, so it was closed. One recommendation that my husband mentions after every visit is the top sheets. They are very crisp and noisy. A soft cotton sheet would make the experience an A++ rating.
Thanks for another great weekend with you. Looking forward to another stay in the near future.
December 7, 2011