Rated 5 out of 5 by calfick987 This hotel had spacious room
nice room - even added comfy chair while we were there
November 17, 2014
Rated 2 out of 5 by Bob55 This hotel charges whatever they want for a tip.
I ate in the resturant (not room service) and left a 10% tip (poor service). The waitress proceeded to charge me 25%. Make sure you check your credit card charges at this hotel.
February 20, 2013
Rated 3 out of 5 by BKB1 Clean Rooms
I had a clean and beautiful room, and it was comfortable. That being said, the room could have had a refrigerator that would have been nice. I had to pay for internet or not have it in my room. Resturant food needs improvement -- not tastey! The wait staff was very friendly and helpful. I've stayed in places just as nice, for less money, free internet and better food. The only reason why I'd stay here again is because it is close to the conference center. AND I'd probably see what hotels were close and stay there instead.
November 1, 2014
Rated 5 out of 5 by Cherie57 This hotel is very nice
I loved this hotel. The people that work there are very kind and helpful, everything was very well kept, the rooms were of nice size, very clean, bathroom was big and a extra mirror for putting on make-up, beds were very comfortable. The only thing I would add, especially if staying longer then a day, is a refrigerator and microwave.
August 25, 2014
Rated 4 out of 5 by RayAZ Attractive facility
Having stayed at several Sheraton properties in the past year, it amazes me that this facility was the only one which did not offer a friends and family rate despite the fact their occupancy the night we stayed was only 35 percent.
November 2, 2014
Rated 5 out of 5 by Laurie05 Great staff to assist you!!!
Our daughter had her wedding at the Convention Center connected to the Sheraton!!! We had such wonderful service especially from Rhonda!!! Any problems or changes we needed to reservations she helped out with a smile!!! I have been a retail manager for over 25 years and it is hard to find great customer service along with great beds and terrific food!!!
August 4, 2014
Rated 4 out of 5 by Mrtravel28 Super loud
I haven't been back to this hotel for a while and just had a stay for one night. As always, no platinum suite upgrade, but I have gotten used to that at this place. The club floor was packed and so was the lounge with the fridge empty and the food gone at 5:40 p.m. When I called down I was told the food must have gotten eaten. It took another 10 minutes for an attendant to come check herself and then about 30 minutes before the food was replenished. I asked for a pop and was told it wouldn't be cold, so I just left the lounge. The experience was similar in the morning for breakfast, but at least the attendant stayed and kept replenishing the offerings. As far as sleep, and this is no fault of the staff, I didn't get any. Apparently most of the guests on that floor must have confused this hotel with party central and there was noise all night from the surrounding rooms. I have to say that the staff was very pleasant and the hotel was very clean, I understand I can't change other guests, however the hotel used to have guests sign a noise policy and maybe it wouldn't hurt to go back to that.
October 30, 2014
Rated 3 out of 5 by KimH dissappointed
I was dissappointed overall with my stay. I had booked two rooms next to each other for one night at a rate of 95. When I called to book another night, I was told that both nights had to be increased to 110. The rooms were 4 rooms apart which was close but not next to each other, one room smelled. the beds were not comortable( I can sleep in a chair and ache less than I did after this bed), we asked for more towels and never did get them within the hour that we waited for them, and then the 10 dollar per day wi fi charge was dissapointing. I have stayed in a lot of hotels and being charged for wifi is a very chincy when you are paying over 100 dollars per night. Allowing that for free would have more customers returning which woud in turn boost your sales. There are much better values out there and we will be using them next time.
January 21, 2013
Rated 4 out of 5 by 122014 beds
The hotel was great save the beds. The beds in my room was / were like the left over beds you would find at you relatives house when staying the night. Otherwise it is a great place to stay. Based on the beds, I could not recommend staying here.
October 27, 2014
Rated 5 out of 5 by Michele5839 Exceptional staff!
We drove in from Illinois was exhausted by the time we arrived. We were greeted by a courteous staff. Our car was special needs as your staff called it. Leah at the front desk actually moved her car so that we could use her space. How is that for customer service!
I would definitely recommend this hotel to anyone traveling through South Dakota.
Pls give our thanks to your staff!
June 24, 2013
Rated 1 out of 5 by Groveystar Customer care?!
Stayed here a few weeks ago for my fiance's B-Day & it was terrible!
The whirlpool in the pool area had so much extra chlorine in it that it was like sitting in a foam bath.
We were unable to sleep do to the NOISE from the bar in the lobby being so dam loud & we were on the 4th floor!
Next morning were woken up early by 3 children screaming in the hallway & banging on our door. Next the tub in our room was clogged & when we called down to the front desk we were told someone would be up to our room immediately. But NO-ONE ever showed up! The hairdryer in the room barely worked.
At checkout we weren't asked how our stay was. When I brought my problems to the lady at the checkout desk she ignored me & didn't care. And as for the noise from the bar she stated 'Yeah the noise from the bar is always our biggest complaint from guests..." WELL THEN DO SOMETHING ABOUT IT!!
So much for giving my fiance' a great weekend stay....
April 24, 2013
Rated 2 out of 5 by Georgia4736 Club Floor Needs Help
Upon check-in, we paid for an upgrade to the club floor. We had only 3 Kleenex's left in the room, almost out of toilet paper, the phone on the desk did not work but the phone on the nightstand did work, a dirty coffee cup was waiting for us outside our door and the safe was locked and unable to be used. The breakfast was minimal at best.
October 29, 2012
Rated 2 out of 5 by Joey12345678 Attractive hotel that is not worth the price
When we checked into the hotel, we were impressed with the inner view the rooms have. We were disappointed to be sent to the "executive" portion of the hotel with no such view. When we first settled into our room, we realized we were not given the room we reserved online; we were supposed to have a room with two queens and a sleeper sofa, but there was no sleeper sofa; we called the front desk and stated as such, but the front desk records did not match the email I had received and we were only given a rollaway bed. The bathroom only had three towels even though there were four guests; we called the front desk for more towels, but we did not get the towels until around midnight after we were all asleep, waking us up. The AC was extremely loud. The tub had an unusable broken stopper just lying in the tub. Upon checkout, I was told I would receive an email with the receipt for the stay; over 24 hours later, I have not received this email.
I would not recommend staying at this hotel. It is an expensive hotel with no extra amenities over its cheaper competitors.
June 15, 2014
Rated 5 out of 5 by NCJack This hotel is great for number of starwood points
This hotel was great. The beds were comfortable, rooms clean and staff helpful and friendly. The only complaint i have is the coffee in the club lounge, it was very weak everyday we were there. The breakfast staff could be a little more efficient, bagels were frozen and sometimes other items were missing.
August 3, 2013
Rated 2 out of 5 by siouxfalls Bad experience
The staff members were very rude. They made me very nervous and spoiled my stay. No free internet in the room makes this hotel very noncompetitive. The room needs remodeling. It took too long for check in. I will never stay in this hotel again.
February 12, 2013
Rated 1 out of 5 by jw2013 Not typical of a Starwood hotel
This hotel consistantly underperformed with any requests and overall service, specifically the front desk. Any question or request was met with uncertainty and they seemed overwhelmed.
August 9, 2013
Rated 1 out of 5 by Silly Don't stay here
I have never had such thin Kleenex before. I didn't realize we would get charged for the water. I couldn't get the temp to go below 65, I like to sleep in 62 degrees
September 30, 2013
Rated 2 out of 5 by Ryan Bathroom needs Cleaning
The guest room was OK. The bathroom needed some help. Mold around the handicap bar in the shower is unacceptable. The floor was sticky around the toilet.
February 25, 2013
Rated 2 out of 5 by aswgc Not respectable enough to be part of Starwood
Maybe we got the worst room in the hotel, which would be a problem on it's own, as if you are not at capacity and putting a platinum member in a bad room (an upgraded room we were told) you're not doing a great job.
If not, I'm not sure how others find this hotel to be beautiful, lovely, or comfortable. The horrible condition of the shower with broken parts and mold growing on the poorly attempted repairs is not something I am willing to accept at a Starwood property. Room just felt dirty overall. We didn't bother to move rooms or mention it as we were just in and out on a long road trip.
Our experience at the restaurant for breakfast was also subpar. As 2 of the 3 people there, would you not expect (overly) prompt and courteous staff? Coffee was undrinkable, fruit was of the poorest quality, and we were thoroughly learned on what part of the breakfast buffet was free continental and what we'd have to pay a $2.73(!!!) upcharge for. Let me repeat we are 2 of the 3 people in the place and an hour from now you are going to throw out 20 pounds of wasted food. I don't expect to be given anything for free, but when things are awkward to the opposite it's hard not to notice.
July 10, 2012
Rated 2 out of 5 by Marie02 club level a joke
Your club room is the worst we have ever used. Shower in room was bad and wallpaper is coming off walls.
June 11, 2012
Rated 1 out of 5 by BusinessTraveler3301 Hotel does not have their act together
I came into the hotel and my key card wasn't working in the elevator nor for my room and had to go down to get a new one. This is very annoying after a really long day at work. On top of this my dry cleaning wasn't done and the staff claimed I didn't bring it in on time (9am) when I left for work at 8am. When I asked if they could overnight my dry cleaning they said they don't offer that service YET if you look on their front page of their dry cleaning slip on the top right hand side it says "Overnight service in by 10pm back by 7am". the lady at the front desk acknowledged she saw this and didn't know what to say except that it was wrong.
July 15, 2014
Rated 4 out of 5 by bgsd good location
close conference nice rooms
January 21, 2013
Rated 3 out of 5 by JulietSummer Friendliness of staff
As a former Sheraton DOS, I know the Starwood expectations for guest experiences. I found that, overall, they were not met. Staff at front desk, and in the restaurant were quite often unfriendly and abrupt, or ignored me altogether. A room service order was not delivered on time, and when I called, found that the order taker had written down the wrong room number. (Why did they not call the front desk for my room number - they had my name.) Also, the excuse was made that they were very busy with two banquets and a busy restaurant. Understand that, but they should have been staffed appropriately. (They did deliver a fresh order and did not charge me.)
October 9, 2013
Rated 2 out of 5 by Dissappointed Dissappointing
I thought this was one of the best hotels in Sioux Falls - definetely not! The front desk staff were snotty and did not want to honor the deal offered by the sales person. The room smelled like a litter box and there was mold growing on the shower calking, fixtures were old and corroded, breakfast dishes were left in the hallway until after 4pm, extra towels were never brought to our room as requested, the whirlpool had 6" foam and smelled horrible making eyes water. The place is not being maintained well at all! On the plus side, the beds were comfortable, temperature control was good and the shower had plenty of hot water at least!
April 15, 2013
Rated 1 out of 5 by suewester Extremely poor customer care
To be fair, Sioux Falls had just experienced a spring snow storm. We arrived at 4:30 pm and the parking lot had not been plowed, nor the walks shoveled. Check in was hampered since the computer system was down (Did not like the new front desk configuration--3 pods instead of one desk--caused confusion in the guests behind us in line. Upon arriving in our room, we discovered that it was already occupied. We understood because of the computer problems and were promptly given a new room. All was fine until we returned from dinner and our room keys did not work--back down to the main lobby. Once we got back to the room, we could not get the tv to work. Calling down to the desk did not get us much help other than to tell us that some channels were out because of the storm. Although we were aware of the charge for internet (really???In this day and age???), what they did not mention is that is good for only one device. Therefore, my husband could use it on the laptop, but using it on my Kindle would be an additional charge--would really hate to be a family with a few kids. Leaving the hotel the next morning for a 9:00 meeting, the parking lot still had not been plowed (my husband actually helped push another guest out of snow). When I returned at noon, still nothing had been done --although other area businesses had taken car of their lots. The lot was finally plowed when I returned at 5:00, but when return from dinner and a movie, again our room keys would not work. Another trip down to the lobby. I was told that it was not the hotel's fault and that it happens quite often in other hotel--I personally have never had this happen before. The clerk was quite blasé about it all.
April 12, 2013
Rated 2 out of 5 by Mrtravel28 For each step forward they take a step back
Last time I stayed I had a great stay and left a good review. Well, not so much this time. First of, I hate being told non-truth. I was told at check-in that I cannot receive a suite upgrade as all suites are sold out. How funny that I could in fact book multiple suites for the same night right from my room??? This hotel should be reported to SPG and I was close to doing so and calling in a non-compliance complaint about this, as it is a Platinum benefit to be upgraded to Suites. When suites were available I was supposed to receive that upgrade. Either way, I stay here enough times that I didn't want to make a big deal out of this. Club lounge food was decent, but no beer and wine which seems to be standard in all the other Sheraton's I've stayed in. Then, the unbelievable happened. At 2:00 a.m. the fire alarm went of. We hurried outside (-15F that night# assuming there was a real fire. The alarm went on for about 20 minutes #sound) and the Fire Dept. showed up. No word was given but people started returning to their rooms. The flashing of the alarm lasted for another 30 minutes after we returned to the room. In the morning I was told it was a faulty sensor in the employee lounge that triggered this. As I was coming around the front desk area I overheard that they were compensating guests full breakfast for the fact that they weren't able to shut the strobe alarm for an hour at night. I was shocked that this wasn't offered to platinum members. I asked and was given two breakfast vouchers so I didn't have to eat just the left over club lounge eggs when regular guests were getting free full buffet. At check-out no apology was expressed for the mishap. Even though I understand and appreciate a working fire alarm, I don't understand why there was the lack of communication of what happened and why it stayed flashing for that long? I also didn't appreciate finding by chance that some guests are getting better treatment than your elite members?? I guess that's what I deserved for claiming how this property has improved. Given it is the only spg property in the area I will have to stay again, I just hope there won't be a fire, or a flashing alarm for an hour at night, and that my status will be recognized.
December 17, 2013
Rated 2 out of 5 by SandySD Sioux Falls Stay
i stay here often requested a king room got a single double bed handicapped room made reservation night of arrival to take shuttle to airport at 5 am go to lobby lady on staff said won't be leaving till 530 so I had to quickly call a cab so I would not be late for my flight and the cab cost me an additional 20.00 to take - I have stayed here many times and used the shuttle to the airport have never had problem till this time and staff was very unwilling to help. not what I am used to expecting while staying at starwood properties I am a platinum member and stay at hotels often and always satisfied with the quality I receive. Hope they will improve for next time here.
July 13, 2014
Rated 4 out of 5 by BBLF149 Good hotel for the business traveler
Very nice Sioux Falls hotel. Nearness to the airport and downtown a big plus. Nicely appointed and very helpful staff.
The entrance off the street is shared with the convention center, and this can make ingress/egress more than challenging during events. Also, the "per device" wireless access fee ignores the reality of today's business traveler (e.g. iPhone; laptop; Kindle, etc.). Each time you want to use one of these devices in your room with the wireless access feature, the hotel wants to charge you a new access fee even if you have already purchased a 24 hour service. Wake up Sheraton! Don't let something like this spoil an otherwise good stay experience!
February 9, 2013
Rated 4 out of 5 by SirPatrick Nice room, friendly staff
The room was nice and quite well kept except for some minor soap scum on the shower tile. The walls are well insulated from sound from adjacent rooms. The only glaring negative was no offering of free wireless Internet access. I intended to do some remote work for my employer but I couldn't justify the additional cost so I walked to the nearby convention center and used their free wireless instead. These days cheap mom & pop motels offer Internet like they did HBO once upon a time. This hotel needs to adjust its business model accordingly because I'd hesitate to return if I faced similar connectivity roadblocks in the future
May 10, 2013
Rated 5 out of 5 by Becky57 A wonderful place to stay
We stayed one night at the Sheraton in Sioux Falls in Sept 2013. They are in the process of remodeling the entire hotel, although it was hard for us to tell, since the lobby and all common areas and our floor had already been upgraded. It's all clean and bright and new. But the best part of this hotel is its staff. Extremely friendly and helpful- recommending awesome local restaurants, picking us up at the car rental drop off, even delivering us to dinner and picking us back up. They even gave us a ride to the airport at 4:30 am. This is a great place to stay for a long or short term trip. Sioux Falls seems to be a pretty little town that would be fun to explore.
September 10, 2013