Rated 2 out of 5 by UnhappyJ Rude staff
Rude staff. Limited parking. Filthy bathroom floor, leftover hair all over the bathtub. Did I mention rude staff?
April 21, 2015
Rated 5 out of 5 by Arad2008 Great Service
Tommy with the bell service was amazing, he went above and beyond for us. The restaurant needs a little more attention not that many options but still good food. It would have been better if there was a hot tub though but still an amazing stay. Parking is a little pricy for guest's though.
April 7, 2015
Rated 1 out of 5 by David29 Overall a dissapointing experience
I reserved a club corner room for 3 nights on 03/03/15 for a stay 03/24-03/27. Upon arrival (after prepaying a premium price for a club level corner room)l I was told there were no rooms on the club floors and was relegated to a room on the 10th floor. I was told my room key would allow me to go to the club floor. The room key would not initially let me into my room until I slammed my shoulder against the door on about the fifth try. I returned to the front desk and the room keys were re-done. (The door to our room never worked on the first or second try for our entire stay). Later, upon entering the club lounge for the nightly appetizers and wine/beer, I was informed that if I wanted a glass of Trinity Oaks wine it would be a $6.00 charge on my room tab. Having worked in the wine industry I knew this wine cost @$6.00 a bottle, so I left, disappointed once again. Paying a premium price for access to the club lounge, I think it is rather presumptuous of you to charge anything for a glass of wine, especially one of this caliber.
After our 1st night stay we put our used towels on the bathroom floor so they would be changed. We returned at 6:30 PM, and the room had not been refreshed at all, so we called housekeeping and they finally had the room cleaned by 8 PM.
After our second night stay, we returned to the hotel @ 6:30 PM, and were getting undressed when someone at our door used a passkey to enter our room. The woman who opened the door and came into the room asked why we hadn't checked out. I told her we were confirmed for three nights, and she asked if we were staying for a third night. No excuses for barging in on us, and no explanation at all for not even knocking before entering. Rude!
Upon checkout on the morning of 03/27, the person at the checkout counter produced our bill, which included a charge for valet parking. Since we had NOT used valet parking during our stay they finally removed that charge. However, after returning home I received an email from the hotel for the total charges which still included the valet parking charge.
It is safe to say that we will not be returning to this Memphis hotel. We have stayed in other Sheraton properties over the years, and this stay was the most disappointing of all of them.
March 30, 2015
Rated 5 out of 5 by Awesomestay I would do it again and recommend!
I have stayed in many hotels. However, after getting up at 3am for my flight and long travel with long layover times, I was in awe with the service I received upon my arrival on March 6, 2015. With heavy snow on the ground, the concierge waited as I paid the cab, just to ensure I did not slip. The front desk saw I was tired, smiled and said she will try to get me to my room quickly.
Then here it comes, I got to my room and I just happened to see housekeeping outside my door. I was disappointed to myself saying, 'I can't believe they are still preparing my room when the front desk said it was ready'. She smiled as I approached, bid me the time of the day, and then I opened my door. My jaw dropped, Wow, I said and quickly got a tip and headed out my room to find her. She had turned on all the lights in the room, prepared the heating, and left a special welcome note with my name. Never in my 15 year travel history had this happened. The rest of the stay was similar, from special service from Dennis the Sales Manager to Andrea in Dining. I would highly recommend this hotel.
PS.The water in the room is actually free. Smiles. Get booking, great rate.
March 8, 2015
Rated 5 out of 5 by NHCraig Bernard has exeptional customer service skills
I was getting frustrated with the lack of customer care and assistance from central reservations. I called the Memphis Sheraton directly and spoke to Bernard. He was outstanding! He listened to my concern and without hesitation offered to resolve the issue with the credit card I used to make my reservation. It was my mistake and he wasn't obligated to make any accommodation but he did and I will use and recommend Sheraton hotels in the future because of his service. Well done Bernard!
January 25, 2015
Rated 2 out of 5 by Dada20 Extremely noisy
I just checked out this hotel today & although the staff was awesome, the noise was unbelievable. It felt like someone was in my room drilling into the ground. I called down 3x and nothing. At checkout the mgr scott asked my room number & proceeded to add my charges. Very disappointed!!
January 19, 2015
Rated 4 out of 5 by TomandOren Excellent staff
The staff were particularly welcoming and friendly at this location. The facilities have recently been renovated, although there are clearly some unfinished parts in the lounge. Otherwise, it is a beautiful hotel. The location is VERY quiet at night, as downtown seems like ghost town during those hours. Although the hotel was extremely welcoming of my dog, there was no good space to pee him, as there is little green space around. There is, however, a great little urban dog park a few blocks away.
January 5, 2015
Rated 5 out of 5 by marykay55 great exercise room and pool
The exercise room had plenty of equipment and a wide variety of types of machines. The pool was wonderful.
December 28, 2014