Rated 3.4 out of 5 by 5
Rated 5 out of 5 by MsJames Great Staff- Small rooms
I'm used to large rooms at previous Sheratons I've been at ( I loved my rooms at Dallas and St Louis); so the Sheraton CLT room size came to me as a surprise (I might just be spoilt though.)
The one thing in common across all Sheratons are the friendly staff. I will come back again only because the staff are friendly, and when you travel for long durations away from home you need to have more than your allotted share of smiling faces.
Wayne (front desk) Greg (front desk), Tiffannie (club), Wade (club) and the House keeping supervisor (I'm sorry I forgot her name) all went above and beyond to ensure my stay was smooth and uneventful.
Wade especially was a delight and gave me a five star experience by walking me through all the amenities the hotel had to offer ( nice gym, indoor pool and outdoor pool BTW)
One of my stays was during a busy weekend and it was visible that the security was beefed up and they made sure all guest doors were securely locked. Not the first time I have been staying at a hotel booked to capacity during an event - but definitely a first where the hotel ensured nothing untoward happened to its employees or guests.
I will be coming back again and though the area has a lot more options, including other star-wood properties, I will be staying here at the Sheraton.
March 17, 2015
Rated 1 out of 5 by Kgmg Horrible experience
Horrible experience at this hotel. They gave my double to someone else which I reserved in Sept. Tole me they woukd accommodate me in any way so I asked for a roll away they said sure. After 30 minutes I called again and they said sorry can't have one. I went down to the lobby and spoke to a manager she miraculously found 1 more roll away. It was now after midnight. Reserved on the club floor so we could have access to snacks and food. It was never stocked with snacks or food. I paid extra for water.
January 19, 2015
Rated 4 out of 5 by Hokievt Great front desk staff
Great front desk staff. Very helpful. Made a late night check in that much easier. Also helped with transportation the next morning.
March 2, 2015
Rated 2 out of 5 by Aatnaples Distressed property
While this hotel was recently renovated, it still has too many visible signs of distress. From the generally insensitive quality of the staff (poorly trained) to the room cleanliness and overall condition (equally poor) I recommend you look for another property. The plumbing is horrible, with loud noises reverberating every time close or remote rooms flush their toilets. A marginally clean room and a disinterested staff, make it an easy decision to look elsewhere.
February 18, 2015
Rated 5 out of 5 by Professor13 I would stay again and again
From hotel personnel, to bed and room comfort, to a fantastic breakfast, this , indeed, was a most relaxing and satisfying stay. I actually felt energized by the experience.
December 20, 2014