Rated 4 out of 5 by 365RoadWarrior "Revitalized" indeed!
Overall, this was a good hotel and a good stay. I was warmly greeted and my loyalty to Starwood was acknowledged. Check in was smooth and fast. There were newspapers in the lobby (appreciate). The ground floor was attractive after renovation. Still had that new and shiny feel. My room was comfortable and reasonably spacious. Unfortunately, my work hours begin 2:00AM, so I'm trying to get to sleep at 8:00PM when the elevator lobby - just outside my door - is still active. The street below my room was intemittently noisy with cars under hard acceleration (think: dragstrip). If I'd been sleeping more normal hours, neither of these would have been a problem. I retreated to the excellent 24-hour fitness center. LIke everything else, it was new and everything worked. (Note to management - about 5-10 degrees too warm in there, especially with humidity from neighboring pool.)
The Lounge offered a great view, but I had a couple of unhappy experiences there with the staff. The Lounge could have been great otherwise.
Location is a wee bit futher from central Charlotte (aka "Uptown") than others, but it's a manageable walk.
Mixed emotions about cutting my stay short in search of better sleep and soured on the Lounge staff. But the check-out date change was handled perfectly. I can see myself back here someday, requesting a different room and letting Lounge bygones be bygones.
May 14, 2015
Rated 5 out of 5 by StevensVT Very pleasant stay
My son and I stayed at the Sheraton Charlotte for four nights and were very, very pleased. The staff was fabulous. Very helpful in every way ... check-in, general questions about the town/city, a nice smile and hello just passing by.
The room we had was decent size and very comfortable for the two of us. The new renovation is lovely and the hotel location is great for walking in town.
We look forward to visiting Charlotte and will return to the Sheraton Charlotte.
May 12, 2015
Rated 4 out of 5 by Liz101 Good for business travelers
I stayed at the Sheraton Charlotte for a business learning event held in the hotel's conference area. The conference facilities were really well kept and spacious. The guest rooms were also good but I wasn't very impressed with the bathrooms. The half-glass cover on the shower caused a lot of water to spill out onto the floor. Also, the lack of complimentary wifi was very disappointing. The hotel's staff are incredibly friendly. The employee who gave me my room key when I arrived (I'm quite sure his name was Brandon), was exceptionally amiable. Chatting with him for just a little while made my day! Overall I had a good stay and would recommend the hotel for business travel and conferences.
April 30, 2015
Rated 4 out of 5 by SMHLOL One glaring shortcoming
Charging your guests $10 a day for wifi (something every other business provides as a courtesy) is tacky. When I called the front desk to make sure I wasn't overlooking something, the call was met with an attitude from the front desk along the lines of "doesn't everyone?", which is, of course, absurd.
April 27, 2015
Rated 3 out of 5 by RickyRescue Conference Hotel venue
Booked into this hotel for a large medical conference which was being held in Charlotte. I did not have AC that was functional in the room for 2 days. The first night I did not notice it, the second night I did, and complained about that and the fact that on one afternoon there was no hot water to take a shower. The faucets in the shower were also old and worked in an odd way. There is a lot of upgrading to be done still here to get this hotel up to the Sheraton standard. The biggest asset that this establishment has , is its fantastic staff. They were friendly , eager to help and one could see they were really trying hard to make this place a success. For my troubles I was "comped" a night or two which I appreciated, but somehow only got 350SPG points for 4 nights which seemed odd as I have got more for staying fewer nights at other Sheraton hotels. I hope that the next time I visit this hotel (2016) there will have been remarkable improvements. Outdoor pool was drained and empty and the surrounding poolside area looked pretty dismal and not appealing at all.
April 26, 2015
Rated 4 out of 5 by Chuck97 Great hotel for our meeting
This was a great place staff was outstanding and went out of their way to be friendly and helpful. Only minor problem was lighting in room Alcove for suitcase had NO lighting and required a flashlight to get stuff out of suitcase even in daytime
April 25, 2015
Rated 1 out of 5 by ShaneF820 Week Long Meeting Stay
The staff were friendly, but the service was consistently extremely slow in the restaurant. The meeting spaces were unbearably cold and were not fixed despite numerous requests. One morning I tried to call down and order breakfast, but despite trying multiple extensions, no one ever picked up. I requested a 4 pm checkout (as approved by my status) and was told "No, I can only give you until 3". Not a well run property, my worst Starwood stay to date (and I was there for 6 days!).
April 25, 2015
Rated 2 out of 5 by Kjoe1816 You should get what you book.
After not getting the room that I had originally booked they comped my internet because of it so I was grateful. I was not told and did not understand why I did not get what I booked. I ate at the bar the night I arrived and the Chicken Avocado Sandwich was great! Elise was my server and she was great! I also thought that there was a Continental breakfast with this particular hotel because it was here you look at the rooms. I explained to Elise what was going on since I got there that afternoon and she gave me a % off of my breakfast to help make it right. Brooke also took great care of me the next morning!! She was amazing. The staff tried to make my experience better which was good and Zach and another bellhop(name started with a G) that helped me out to my car were great!!!
April 21, 2015