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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.9 out of 5 by 48 reviewers.
Rated 4 out of 5 by Food Service Needs Improvement! The food & beverage service was terrible! We used the food facility several times, and each time the service was awful. We were not acknowledged; the food or beverage took forever to come out, and the service in general was way below par. Also, our room was not cooling adequately. We had the A/C turned down as low as it would go, and it still was uncomfortable. We reported it, and they supposedly checked it and said it was OK, but it was not what we expected and needed. I would have expected some compensation for the discomfort, but none was offered. July 20, 2016
Rated 5 out of 5 by Enjoyable stay and great service Wayne delivered a very professional, helpful and quality customer service as in a Fortune500 company. He stands out among your staff, exemplify and represent your Hotel very well. My room was very clean fresh and the bed was comfortable. I will recommend to everyone and definitely will stay there again. June 20, 2016
Rated 2 out of 5 by AC was out During my stay in this hotel I couldn't sleep because the AC was not working properly first night and was totally out in second night. I always thought of Sheraton of the best hotel until last week Jun 15 to Jun 17 was below my expectations. I wish Sheraton will stay as good as used to be and not dropping quality. June 19, 2016
Rated 4 out of 5 by Good rooms/service...needs atmosphere makeover The conference facilities at the Charlotte N.C. Sheraton were good. The room quality and service was good. However, the bar/social club with the scantly-dressed young ladies around the lobby and the portable diesel-powered Hollywood search lights in front tends to cheapen an otherwise classy business oriented hotel. Many business people come to attend a conference, do business, and make connections...not attend a local rave party. June 4, 2016
Rated 5 out of 5 by Great Value I was expecting an 'average' hotel due to the price of the room but was extremely pleased with the service, food and quality of the hotel. Traffic noise is a bit loud but the fitness room, food and staff are all first rate. May 16, 2016
Rated 3 out of 5 by Good and Bad Candy, Russell and Jake with parking services were great! Attentive and very helpful; Gary in engineering/maintenance was very professional and helpful when our heat stopped working. The staff was slow to respond to clogged drains in the bathroom, blown out light bulb and my room was not cleaned until 7PM on my second day there. Hotel is located uptown; good location; walked to the Bank of America stadium; felt safe and overall a good experience. March 14, 2016
Rated 4 out of 5 by Great overall stay From check in to check out, everything was great as expected. Diamond provided a great first impression and was very informative. My requests were fulfilled as I had a high room with a great view and near my friends. Thank you for the experience! Can't wait to return. March 7, 2016
Rated 2 out of 5 by Hotel was ok The cost was cool and also the room,until I woke up the next morning to ants everywhere. February 21, 2016
  • 2016-07-27 T10:23:03.745-05:00
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