Rated 2 out of 5 by Shredgolf Outdated
Hotel has charm and was once most likely a beautiful new hotel that guests were wowed when they entered the large atrium.
Two huge issues : it is very outdated and old. Minimal updates and /or renovation have been made to this property. Staying at SPG hotels I expect more.
My room also had a smell of mold and a damp musky odor. It wasn't the worst hotel but for being next to the airport and an SPG hotel it should be better.
July 6, 2016
Rated 5 out of 5 by Rebrown28 Great hotel
Great hotel. Great local restaurants.
June 17, 2016
Rated 1 out of 5 by Jackie1128 Mosquitoes in my room
This hotel was great up until the point where I found large mosquitoes in my bathroom. Unfortunately, this happened on the morning of my departure, so it was too late to have Sheraton change my rooms. I honestly would not recommend staying at this hotel - bugs (especially mosquitoes) are unacceptable.
June 8, 2016
Rated 5 out of 5 by DeniseLovesCats Very comfortable hotel
My husband, adult son, and I stayed here for five nights while seeing the sights in Chicago. Our suite was large, nicely decorated, and clean, and a perfect fit for the three of us. Jesus and the rest of the front desk staff were helpful and friendly, as were the housekeepers. When we needed more towels, they were delivered in just a few minutes. The thrice-hourly van to O'Hare for train connection to downtown was dependable. The hotel is a little far from downtown, but we were expecting this and it was not unduly inconvenient. We had a car and enjoyed a couple of evenings at the very upscale outlet mall (Saks, Prada, Coach, etc) a couple of miles away. We were somewhat disappointed that our Gold status did not entitle us to Club privileges, as it had in various other Sheraton locations. However, our stay was very pleasant, and we would stay again without hesitation.
June 6, 2016
Rated 4 out of 5 by zodiac Standard hotel stay
The staff was friendly and responsive when we needed anything. It would have been nice to have a microwave in the room.
May 30, 2016
Rated 2 out of 5 by pr8shen Okay hotel, not recommended if travel with kids
It's an really old property. Staff is very friendly but the room itself is not so good. The bed is very uncomfortable.
March 30, 2016
Rated 4 out of 5 by Viennese Let the style become more bright, friendly and modern.
The Hotel overall is nice and clean and has good facilities, such as a bar, a big gym and an outdoor parking lot (against a fee). I did not really use the Lounge on the 20th floor, as I was too late, but it certaoinly is a nice place to stay in with a great veiw.
Like in other US Sheraton Hotels, the furniture and the wallpaper everything is too dark. So I do not feel very comfortable over all. Some light (e.g.white) walls here and there, a colourful painting or a colourful piece on the beds, like pillows, could help. I am female, so do not like black and darkbrwon rooms so much at all. And the newer styles certainly are light.
March 20, 2016
Rated 5 out of 5 by MEvanston Thank You
I recently used my SPG Reward for my sister-in-law who was stuck at O'hare for the night with three small boys (8 and younger).
It was late in the evening when they arrived, and I heard from my sister-in-law that the Hotel had some snacks (apples, etc.) for the boys when they arrived.
To me, it's the small things like these actions which add up to make a huge difference. Hotels can treat people like numbers or they can treat them like family. I can't tell you how special that small gesture made them feel. It helped take a little weight off them after a whole day of travel. Even the THOUGHT made a difference. So, thanks a lot for your gesture. They really liked the hotel too. :)
March 10, 2016