Rated 3 out of 5 by ToniCTravelAmeniti1 Good Property, Poor Service
I used this hotel for 2 consecutive weekends in October.
The hotel is convenient to the Airport and it has great rates on weekends. The property is in good shape and the rooms are all suites. Nice property overall.
However, because this is an overflow airport and conference hotel, the service is lacking. There is no attention to detail.
For instance, we had a breakfast package, but the vouchers were not given to us until the second or the third day. They never made up for it even though they promised to do it. We also had extra charges that we did not recognized.
As a platinum member you do not get any recognition.
I contacted the manager. Never got a reply back.
November 28, 2013
Rated 5 out of 5 by madisonguests Stay and fly
Very friendly staff. Club room hostess was genuinely attentive to our needs and comfort. Easy access form interstate and short ride to airport. We used the stay and fly option and left our car for seven days as part of the package.
December 7, 2013
Rated 4 out of 5 by Tess470 Very spacious room.
We really liked the room with enough room to work and lounge and the bed was very comfortable. Always enjoy when a room has a separate sitting area. I was able to listen to a webinar while my husband watched tv with no problems. One thing I would suggest is a booklet explaining the hotel and the room. We had no idea there was a restaurant in the lobby until we stumbled on it while leaving to get a cab- to a restaurant. When the staff brought a little booklet it didn't cover much including area restaurants, who delivers, how to get the internet. It is also annoying to me that the internet isn't free in the room, makes it hard to do work.
November 25, 2013
Rated 5 out of 5 by 1958limited Service on top
Spesial thank`s to Patrick
December 2, 2013
Rated 3 out of 5 by PrincessK8 Great room near the airport
The room I stayed in at this hotel was great! I could tell that everything had been recently renovated and it felt very comfortable and clean. Great place to sleep near the airport - with the rental car return right across the street. Very convenient for me as I was leaving on an early morning flight.
The restaurant was the main detractor for this property. The seating is in the center of a large atrium, which ended up feeling very cold and unwelcoming. I decided to have room service instead.
I also had a problem with the internet service. I could connect, but then nothing would work. It wasn't crucial, so I didn't report the issue.
All the staff I interacted with were quite pleasant. I would stay here again.
November 25, 2013
Rated 5 out of 5 by busytraveller69 Perfect hotel for airport travellers
Great hotel for it's connvenience, friendlyness and confort
November 25, 2013
Rated 5 out of 5 by Deb33 November review
I enjoy the friendly staff, attractive common areas, cozy, comfortable rooms and tasty, well prepared food at the Sheraton Chicago O'Hare.
November 23, 2013
Rated 4 out of 5 by loritory This hotel is nice but the shuttle service needs improvement.
Everything other than the warped door in my bedroom that got stuck shut my first night and the lousy shuttle service was very good . They fixed my door the next day but the shuttle service never improved. The men the first two days were rude and would not help us until we paid them $15 to take us to the Rosemont L station. Stayed at another hotel in the same area on Saturday night and their shuttle service was amazing!
November 20, 2013