Rated 5 out of 5 by Habs60538 ORD Sheraton
Sheraton Gateway is a very nice hotel. As a business traveler, the comfort level is second to none. It starts from the moment you walk into the Hotel. The front desk agents meet you with a smile and get right to checking you in. Asking if there is anything they can help make your stay even better.
February 24, 2014
Rated 5 out of 5 by RICJ72 Great service
When I checked into this hotel it was a mess outside - wind, rain, airport delays, traffic accidents - you name it.
Natalie met me with a smile even though I could tell slightly that she was stressed - nothing on her - I am a quick judge of character. Despite the crazy day - she greeted me warmly and made me feel glad to be staying there. She is a great asset to their team!!!
February 22, 2014
Rated 5 out of 5 by MHATX Great location and guestrooms
The hotel has been renovated and the Club lounge was very nice. Quiet throughout guest room floor and room service order was excellent.
February 22, 2014
Rated 5 out of 5 by MFT2014 What a surprise
This hotel is close to the airport so my expectations were lowered. To my surprise I was treated to exception food and service that I didn't expect. From the courtesy suttle driver to check in to a beautiful meal it was nothing but surprising. I will make this my stop when I have a layover
February 14, 2014
Rated 3 out of 5 by ToniCTravelAmeniti1 Good Property, Poor Service
I used this hotel for 2 consecutive weekends in October.
The hotel is convenient to the Airport and it has great rates on weekends. The property is in good shape and the rooms are all suites. Nice property overall.
However, because this is an overflow airport and conference hotel, the service is lacking. There is no attention to detail.
For instance, we had a breakfast package, but the vouchers were not given to us until the second or the third day. They never made up for it even though they promised to do it. We also had extra charges that we did not recognized.
As a platinum member you do not get any recognition.
I contacted the manager. Never got a reply back.
November 28, 2013
Rated 5 out of 5 by Emil12 Emil Nashed
Lindsey at Rosemont is such a great asset to this hotel. She always goes out of her way to make sure that everything is good during my stay which is almost every week. I think she should be recognized for her excellent customer service.
February 3, 2014
Rated 1 out of 5 Stay at the Sheraton O'hara
Terrible, terrible, terrible. Very unpleasant experience and the worst hotel we have ever stayed at. And, it happend twice; New year's eve 2011 and 2009. Need a lot of improvement for hotel, management and staff. I have stayed at motels that were better and the staff more experienced! Don't stay there under any circumstances.The food is horrible, especially the buffet breakfast they wanted you to pay $20 which was not worth the soupy, powered eggs, stale bakery, hashbrowns were cold in the middle, bacon too well done, the juices and the fruit was rancid! Horrible experience the entire 3-day stay. Will never stay at this Sheraton again!
February 3, 2012
Rated 5 out of 5 by Darchar Recent Upgrades has returned property to a prime airport location
Amazing what $8 or 9 million can do! I have been staying at this location the night prior to my departure flight for the last 15+ years and had watched the property as it showed signs of aging. About two years ago I had to go through some discomforts during a lengthy renovation process. The staff has always been first class even during the frustration of renovations. The end product now makes it all worth while, from the brightness to newly furnished rooms, fitness facilities and re-opened lounge. The staff now seems even more cheerful if that is possible. Still a couple small faux pauxs like no extension phone in bedroom and lack of easily accessible electric outlets near work desk. I'm sure they will correct shortly.
If you enjoy fine dining you are across the street from Nick's Fishmarket, or within walking distance of La Cave where you can not only enjoy a great steak but the owner will flambé an absolutely delicious cherries jubilee for you, to end your meal on a high. For a more casual meal the in-house restaurant is of average quality or you can enjoy Harry Carey’s across the road.
I now consider this mid range hotel as providing, 'The best value for your money in the O'hara airport area'.
May 6, 2012