Rated 5 out of 5 by SMB1500 Business Stays Without the Hassle
From Check In to Room Service, Shuttle and Housekeeping, this hotel has it all. Every employee greets you with a smile and deals with everyting without a hassle. The food is a great value and I'd recommend this hotel to anyone who needs to stay in this area.
March 15, 2013
Rated 3 out of 5 by Jimmy A good stay at a good hotel
We stayed at this hotel during a lay-over in Chicago.
The room was dark, but spacious.
The breakfast offering needed some improvement.
The positive points include the location near airport and price is always very reasonable.
October 7, 2012
Rated 3 out of 5 by PrincessK8 Great room near the airport
The room I stayed in at this hotel was great! I could tell that everything had been recently renovated and it felt very comfortable and clean. Great place to sleep near the airport - with the rental car return right across the street. Very convenient for me as I was leaving on an early morning flight.
The restaurant was the main detractor for this property. The seating is in the center of a large atrium, which ended up feeling very cold and unwelcoming. I decided to have room service instead.
I also had a problem with the internet service. I could connect, but then nothing would work. It wasn't crucial, so I didn't report the issue.
All the staff I interacted with were quite pleasant. I would stay here again.
November 25, 2013
Rated 3 out of 5 by Jeep0215 Some Improvement Needed
My recent stay at the Sheraton Chicago O'Hare was merely ok. Here are some of the main things any hotel should focus on, that also need improvement at this location.
#1 The beds were uncomfortable, not due to the mattress itself necessarily, but due to the inappropriate use of linens...NO hotel should ever use a flimsy mattress pad that doesn't attach to the mattress, as in, no straps! Just a flat blanket like thing that, yes, gets all bunched up and lumpy throughout the night, especially when housekeeping is using flat sheets in place of fitted sheets! Isn't this hotel sacrilege? If it's not, it should be! The Bed is the #1 thing NOT to skimp on in any way. Period. I don't care how good room service food is or how smiley the staff is. Those things won't wake me up in the morning with a full night of restful sleep behind me.
#2 The elevators are in desperate need of replacement. The hotel may look refreshed and updated inside but the minute you step into one of its creaky, outdated elevators you're immediately reminded that a mere face lift doesn't fix the one big issue; age!
#3 If parking is going to be first come, first served due to the size of the lot then no one should have to pay per night for it. We were severely inconvenienced one night upon returning to the hotel, finding both lots full. We had a tight schedule and needed to park right away, not wait for someone to leave or be told to park off property. It subsequently made us late for our next obligation.
Overall, the room layout was great. Having separated bedroom and living room areas gave us our space when needed and the in-room wet bar with fridge was great as well. One gripe, the in-room desk had no power outlets. One was available in the wall far away from the desk itself but that was it. We found we were charging our electronics near sinks...NOT good.
The staff was very friendly and helpful and seemed knowledgeable, except for one concierge who misinformed us that the nearby Ikea store was 10 minutes away. (GPS said more like 30 minutes).
May 22, 2013
Rated 5 out of 5 by CorrinaK Have your wedding reception here!
I just had my reception here at the end of July and LOVED it. The ballroom was recently renovated and looks very nice, if a little plain. However when you turn the lights down and have candles lit and all the decorations and centerpieces, it’s gorgeous, I promise! The chairs are very comfy, too, even for larger guests. We had 14 tables (8-10 people) plus a head table and the room looked comfortably full. You could definitely fit more than that without feeling crowded (or have less and still not look empty).
Beka, the event coordinator, was fantastic. She responded to every email promptly, even giving suggestions for when/how to do things. We gave her all of the place cards, table runners, centerpieces and everything before we left for the ceremony and she set up everything for us so it was perfect when we arrived. I can’t say enough about how helpful Beka was throughout this whole process. During the reception she was on hand to handle any problems, and the rest of the staff was also super helpful (like when my matron of honor ran out to request they start serving food immediately because I could tell the speeches were going to get long, they immediately brought out the soup! Or like when my mom wanted a drink right after the bar closed for dinner and the waitress brought her a glass!). They stored our flowers in the fridge the night before the ceremony for us, and brought us mimosas the morning of the wedding!
The Sheraton offers package deals which include dinner, open bar, cake, and overnight hotel stays. It was so worth it to do this package and not have to deal with all the separate vendors! We got the less expensive package, but then added hot appetizers to it and it fit our needs well. My guests complimented the dinner—which the staff worked with us on to provide a yummy vegetarian option for (since I’m a vegetarian); we weren’t limited in the number of meal options either, which was great. (Some guests also had dinner at the restaurant the night before and the next morning and said it was great—the breakfast buffet in the morning struck me as a little pricey, though, and one guest said he found a complimentary continental breakfast on a different floor, which would be worth clarifying.) The bar was great, although the beer selection was a little limited. The cake was from Oak Mill Bakery and was beautiful!!!! (You do have to go to the bakery separately to choose your cake, even though it’s included in the price.)
The only problem we had was with the room block for our out of town guests. Since we didn’t give the hotel an estimate of how many rooms we would need in the block, they started it small and said they would add rooms when it filled up. Except they didn’t. We had to call/email three different times in order to ask them to add rooms so people could get the wedding rate. (One desk clerk told a cousin she’d have to switch rooms halfway through the weekend because there weren’t enough rooms left in the block!) Once we contacted them, they always took care of it right away, though, so a very minor glitch in my book—and one that can be solved by giving a better estimate of how many rooms you need from the start. They gave the wedding rate for 3 nights before and after, and they waived the parking fee as part of the event package!
You should take pictures in the hotel lobby too—It’s so cute, with cozy couches and lampposts!
The rooms were all very nice. Soft, comfy beds. Each room is a suite, so there was plenty of room for us to get ready for the church at the hotel—the photographer and hairdresser and all of us girls fit just fine!
So many good things I could say about this place. I hope you choose them! And wherever you go, I would recommend getting a package deal like this, since (not having a wedding planner), it made my life so much simpler, having everything basically go through one person.
We had our ceremony in the city at 5pm on a Saturday, so getting into the city from the hotel took a while. But after the ceremony traffic just flew and our guests were able to make it back very quickly.
August 8, 2013
Rated 4 out of 5 by Jeff1619 Hotel very nice. Desk Staff needs upgrade.
Called for shuttle pick-up. Was told would be there in 10 minutes. Called again after 15 minutes. Was told he was on the way. Called again as wait was going on 30 minutes.....and van pulled up when I was on phone waiting to speak to front desk manager who was completely lacking in empathy and understanding. Take a taxi.
December 22, 2013
Rated 3 out of 5 by JettisoningSheratonJFK they replaced the pool with a banquet room
I have stayed here before with my family and while it was nothing special, there was decent room (its all suite - rebranded from an all suite brand). When i got there i was amazed to find that they had taken out the pool and put in a fairly dingy banquet center. massive diasppointment for the family. There are other properties all around which have a pool. Also TV remote and wireless handset on phone didn't work. if i was there on my own perhaps i would consider it. Probably not. With a family - not a chance. Positive note the person servicing the room did a great job and went out of their way. i was impressed tehre.
July 15, 2013
Rated 4 out of 5 by Manuel Overall pleasant experience
The hotel was very convenient to access and getting from rooms to meeting places was also very convenient. I think it was a great location for the conference I attended.
My only disappointment was the food. During the evening reception, grapes ran out before I could get to them. At the restaurant, I tried to order something without bread or milk and besides a Caesar salad had difficulty. Settled on a risotto dish that was far too cheesy.
The tomato wraps with avocado were wonderful (even if not gluten-free).
Still, I'd definitely stay at the Sheraton again because the facility was so nice and the staff so friendly.
April 29, 2013
Rated 5 out of 5 by Randy55 First choice
Just wanted to let you know that although I only have opportunity to stay at your facility 4 or 5 times a year, it is probably my favorite hotel. Aside from the facility always being in top order, the staff is outstanding!! Special appreciation for Narda at the front desk as she has been greeting me for many years.
December 16, 2013
Rated 5 out of 5 by Keith73 Great Hotel
This is a really nice hotel. The rooms are really spacious, always clean and nicer than rooms at the Westin O'Hare. The staff is really friendly, and I really have enjoyed my several stays at this hotel.
December 18, 2013
Rated 4 out of 5 by lewis29 comfortable and clean room
though the room was great and clean, the food was not that good. the first morning we ate in the club lounge. there was only 1 hot item, tiny rolls with very little bacon egg and cheese on them. so the next morning we paid full price to eat downstairs and all were very disappointed with spending that much money for eggs and sausage, bacon and a couple of other items. no waffles or biscuits and gravy. not as much as I have seen with most continental breakfasts. very disappointing, we should have went out for breakfast and saved a ton of money. thanks to housekeeping they did a great job as did the front desk.
September 5, 2012
Rated 5 out of 5 by Kirk00 A surprise at O'Hare
When we booked this hotel I was skeptical since it is at a major airport. However, the exceptionalism of this Sheraton has convinced me to stay here again on my next trip to Chicago. This Sheraton is well maintained, very clean, with excellent food and amenities. The fitness center is much better than your usual hotel health club. The shuttle service to/from O'Hare is frequent and on time. **Note: Ramiro, one of the shuttle drivers, not only provided great shuttle service, but also enhanced our Chicago visit with his Chicago area expertise. He guided us on a memorable trip with his advice on restaurants, sights, shopping, and museums. He is an exceptional assett for this hotel.
November 6, 2012
Rated 3 out of 5 by ShoshaMan Getting Long in the Tooth
It is obvious this hotel is suffering from some wear and tear over the years. Although the rooms were great it is the common areas and the facilities that need attention.
Two items in particular concern me:
1.The interior of the elevators are in very poor condition. This causes concerns regarding the general safety and maintence of the systems.
2. There were two treadmills in the workout facility. I reported one to the front desk as malfunctioning early Monday morning. When I checkout Thursday AM this machine still had not been repaired. Although this did not directly affect me it affected quite a few others. Again, this leads me to question the general maintenance of the operations.
Will I stay here again? Yes but not on my next trip.
November 15, 2013
Rated 1 out of 5 by Bern66 Wait until Renovation is over
Stayed here one night January 2012. Started by waiting for over 45 minutes for the shuttle bus from O'hare (every other bus picked up 2 or 3 times by the time the Sheraton arrived). Major renovation going on at this hotel. Entire lobby and atrium is blocked off by black plastic as it is gutted to concrete slab. I believe some of the rooms have been renovated. But most have not and they are about 8 years past due. Many people who were staying more than one night were checking out to go somewhere else. Staff seemed very disenterested and extremely slow. As a part of the renovation they have set up some type of ventialation system which involved most ot the out side windows on one floor being open with plastic tubes hanging out making a constant and very loud flapping sound. Honestly should have just shut down this property while they renovate. Very bad brand experience.
January 30, 2012
Rated 5 out of 5 by Tammy10 Wonderful hotel with outstanding staff!!
I have been staying here for work for the last 6+ years. I cannot say enough about how everyone makes you feel welcome. A special call-out to the front desk - Narda and Sue! Also, Rey and Danny are the best drivers and concierge staff you will ever find in a hotel. Johann came to my rescue and fixed my clock and was fabulous and so courteous and pleasant. Mario and Jim take care of us at the bar and Colleen and Maria make coming to the restaurant a pleasure. From Tim, the GM to Brandon in Sales, my stays are always top-notch!! Wouldn't stay any where else!!
Congratulations on a great team!!
February 22, 2013
Rated 2 out of 5 by Business29 Disgusting Hotel
The hotel was terrible - rooms were cheaply furnished and dirty. Beds were disgusting - I almost wished I had one of those lights to view the bedspread. The staff was very friendly except for someone apparently in security who roamed the hotel and asked me THREE times in one day if I was a guest at the hotel. There were no electrical outlets in the room - I had to buy an extension cord. AND when it was pouring rain they parked the empty shuttle in under the overhang in front so guests coming in had to unload in the rain. The front desk staff was delightful - they should look for other jobs.
May 3, 2012
Rated 5 out of 5 by GKman471 Thanks
I booked this room for my girlfriend because she missed her flight at O'hare. I paid for it using my credit card and I wasn't there. The reservations gave me some prices and I asked if they had any specials. They had a pre-paid rate. Saved $20. They took my cc number and said to call the front desk. I had to electronically fill out an authorization card so I could pay for my girlfriends room without being there. The staff was busy so it took a while but they got it to me. When my girlfriend arrived, the staff greeted her and she had NO PROBLEMS!! Thanks to the front desk staff!! You rock
November 21, 2012
Rated 5 out of 5 by madisonguests Stay and fly
Very friendly staff. Club room hostess was genuinely attentive to our needs and comfort. Easy access form interstate and short ride to airport. We used the stay and fly option and left our car for seven days as part of the package.
December 7, 2013
Rated 4 out of 5 by loritory This hotel is nice but the shuttle service needs improvement.
Everything other than the warped door in my bedroom that got stuck shut my first night and the lousy shuttle service was very good . They fixed my door the next day but the shuttle service never improved. The men the first two days were rude and would not help us until we paid them $15 to take us to the Rosemont L station. Stayed at another hotel in the same area on Saturday night and their shuttle service was amazing!
November 20, 2013
Rated 1 out of 5 by Monica1123 Very Unhappy
To begin with, I got to the hotel with my confirmation number and my reservation could not be found. The person check gave me the "oh well" attitude and did not offer a solution until my frustration grew and asked, "so what's the resolution since I have my confirmation right here?" He then offered to book me a room but I specifically stated that I was weary of doing that because I obviously have a reservation there and did not want to be charged for a no show. He guaranteed me that would happen but low and behold, I review my credit card statement and I was charged! Along with that, internet connection was not stable and would not stay connected. (BTW, I was there for work and lost productivity) The next day they gave me a code to use another connection and I had the same experience, no connectivity but for small spurts of time. Then I was told that I could work in the lobby. That was not an option for me! Next I ordered room service and asked if they had a small side salad and I was told yes. She asked me what type of salad I wanted and I said ceasar, when my dinner arrived, my bill was higher than expected so I asked why was the side salad the same price as the full salad($12)? She then stated that they did not offer ceasar as a side salad?? Huh? Well why not tell me that originally instead of saying ok and just charge me $12 without asking if that was ok? If it was not available I would have just chosen what WAS available as a side salad. Again I get the "oh well" attitude and I take my food and only eat 1/2 of the salad. Overall my stay was the very worse from anytime I have used an SPG property and I will never stay here again! OH yeah, let me also state that I gave my feedback and later receive an email giving me 1000 pints..gee thanks but no thanks!
December 13, 2013
Rated 5 out of 5 by rdmurali Excellent
I highly recommend this hotel. I was stranded in Chicago for the night and decided to stay at this hotel. As a platinum member, I was used my Starwood points and was able to relax in comfort at this hotel. Hamid, the General Manager, was courteous, professional, and very patient. I really appreciate his service and commend him for doing an excellent job while he was managing the desk by himself on a chaotic night. He booked me a room on the 11th floor with access to the Club Lounge. This is an example of excellent service and I recommend all guests to consider this hotel.
February 26, 2012
Rated 4 out of 5 by NoName2013 This hotel...
In general the place is exactly what you expect from a hotel. I was there for a conference.
Probably the biggest disappointment was the wireless internet for which they charge $9.95, especially since I have stayed at other Sheraton and it worked well. It will work in the lounge area of the room, but not in the bedroom. Also, the speed was horrible when I was conencted that I could not remote connect to my work. Their IT oncall support staff were useless and informed me that someone would contact me in the next couple of hours...no call received.
September 12, 2013
Rated 4 out of 5 by Jamie Everything great except for parking
I stay at this horel once a quarter for a conference, and ever time I stay here, 2 things happen:
1. The room and the hotel are prefect. Comfortable beds, everything is clean - it's all good.
2. The gate to the parking lots doesn't work right. Every time, there are people piled up in the exits trying to get the gate to go up. I fed my pre-validated parking card into the machine 5 times and it never went up - I finally punched the help button and they raised it.
That's it - one little complaint on my way out. But it is the same every time, so I took away 1 start.
January 31, 2013
Rated 5 out of 5 Great Stay and Staff
I missed my flight to Tokyo and was put up at the airport Sheraton for the night. Upon checking in the staff asked what brought me to Chicago, and I informed them I missed my connection and was not too happy with the airlines. Within 15 minutes of getting to the room I received a desert and a note from the front desk staff (Sue, Jen and Jinal) to brighten my spirits. Completely unexpected but greatly appreciated gesture! The great staff was followed up by a very clean, modern, and comfortable room. Great hotel and highly recommended for business travelers!
April 28, 2013
Rated 5 out of 5 by 1958limited Service on top
Spesial thank`s to Patrick
December 2, 2013
Rated 4 out of 5 by ZakiA Hotel for Business meeting
This hotel match all what you need if you are travelling for business meeting around the airport and Rosemont.
It is equipped with all necessary facilities to full fill this requirement. If you are looking for romantic or pleasure time, this is not the hotel to consider for those purposes.
November 21, 2013
Rated 5 out of 5 by Robin01 Outstanding
I am a flight attendant for a major airline for 24 years, and I have stayed in a lot of hotels over the years. Some were good and some not so good. I commute from CO and work out of Chicago therefore when I stay in hotels in Chicago it is at my expense. So I always look for good deals.
When I arrived at this Sheraton hotel I was amazed at the quality hotel. The rooms are all suites with a bar area, seating area with a flat screen tv, a very comfortable king size bed with a second flat screen tv and a very retro up to date bathroom and decor throughout the suite. It was clean, comfortable and roomy.
The staff was very courteous and attentive to each guest. I highly recommend this hotel to anyone. You will be very happy you stayed there.
September 25, 2012
Rated 5 out of 5 by Mom58 Bachlorette Party
We only stayed one night as the central location for everyone to meet for a bachlorette party. We loved the room, great space in bedroom in back and living room up front with everything you could need. We requested a table and chairs for a project in the room and it was delivered on time. We had 9 people in the room at one point and had plenty of space in the living room to enjoy cocktails and food. After everyone left, we enjoyed the comfortable beds and relaxed atmosphere. I would definitely come back here instead of a hotel in the city with the ridiculous prices and small rooms. We did not care about the view, just plenty of room, comfort and great price. We got all three and more here.
Great staff and hotel!! Thanks for making the night perfect.
August 11, 2013
Rated 2 out of 5 by Erica31 Airport Shuttle
We initially had a bad experience when we entered our room and it smelt very smokey. However, we went back to the front desk and we were upgraded rooms and treated excellently.
We were not impressed with the airport shuttle, which is the reason we stayed there.The driver of our shuttle to the airport was rude and put off that we were flying internationally so we had to go a different terminal than the other guests. On our return flight, our plane was delayed over 7 hours and when we called to get a shuttle to pick us up, no one answered so we had to pay for a taxi to get back to the hotel to get our car. When we arrived back, we couldn't get out the the parking area with our ticket and were asked to pay so I had to run inside and get that fixed.
July 15, 2013
Rated 5 out of 5 by ronton Great stay
We recently had to overnight in Chicago before a long flight to Hong Kong, so we decided to stay for about 24 hours in Chicago. Staff were very helpful setting us up, and giving us direction on where to go. Club lounge attendant was fantastic. Great experience overall. Thanks!
November 19, 2013