Rated 5 out of 5 by Billee Wedding Weekend
Our wedding venue was in the area; therefore, we checked hotels in the area for out of town guests and us. Visiting the location made choosing it easy. The suites are fantastic. When we arrived the service was absolutely the best from the beginning. The guest services supervisor, Tim, approached us as we were checking in with congratulations and encouraging us to let he or his staff know of anything we needed. The great service continued throughout the weekend and until we checked out. Tim and the staff were for above the service we anticipated. The visit completed the perfect wedding weekend. Maurice/Bill
July 20, 2014
Rated 4 out of 5 by mseastar good all around
overall experience was better than in past stays.
July 25, 2014
Rated 4 out of 5 by wetravel Good choice if you need SPG place near ORD
We took the shuttle bus and arrived after a short time at the Hotel. All the rooms are suites (kind of like a Junior suite in Asia) There was a Club on the same floor and there were some snacks, drinks and fruit. We did have dinner nearby. Would stay there again if layover in ORD
July 22, 2014
Rated 2 out of 5 by Vermonter Very poor customer service
I have stayed at this hotel literally hundreds of times in the last 20 years. This particular stay was terrible, much worse than usual. I was given a room where the air conditioning did not function well. Upon check-in, the front desk clerk asked me if this was my first time staying there. (Don't you have a system that informs front desk personnel about frequent customers like me?) I asked for all feather pillows in my room, which I didn't get, and I had to call 2 additional times before they were finally delivered. An engineer was sent to my room to check on the air conditioning. He came and immediately told me I was wrong, the air conditioning unit was working properly, and that if I waited a couple hours, the ductless system would eventually catch up and reduce the room temperature to what would feel comfortable to me. I told him I'd already been there an hour, and there was no marked improvement. I deeply resented being told I was wrong about the room comfort level and the functionality of the air conditioning unit. Most hotels in which I stay have systems that can quickly change room temperatures. I am a Starwood Lifetime Platinum member, not some rookie traveler. I got moved at my request to a different room where the air conditioning functioned properly. When I opened the mini-refrigerator, there was a soggy towel and a pan full of water left behind in it. The fridge was being defrosted, and whoever cleaned that room forgot to finish the job. I asked for housekeeping to come up and clean the mess, and it was done half an hour later. Later, I went downstairs and asked the manager if he was aware of the messy and disgusting fridge in my new room, and he said no, and asked what happened. I showed him the picture of the soggy towel in the fridge and the pan full of water, and he apologized, though in my estimation it was a very half-hearted apology. This hotel changed management approximately a year ago, and in my estimation as a very frequent guest of the Sheraton Chicago O'Hare, it is not an improvement. It's abundantly clear that hotel infrastructure standards for guests aren't maintained very well. The wifi internet in the rooms is slow and often plagued by weak signals. The front desk personnel aren't trained very well to identify via software who might be a long-time customer (like me). Over the last year I've noticed that employees openly discuss ugly internal job issues in front of customers (especially in the restaurant and bar). They do not have a happy workforce, and most of all, I left this visit with the belief that the manager on duty the night I was there was quite indifferent to my problems. Over 20 years of stays at this hotel, I watched it experience peaks and valleys in terms of performance. The last year has been a valley, in my estimation. I hope it gets better, because my business (walking distance) next door makes this hotel nearly a mandatory place to stay for me.
July 22, 2014
Rated 5 out of 5 by Mrtravel28 Excellent Choice, would stay again
This is an excellent choice property with decent recognition of Platinum Status. The facility is all suites so no need to battle for upgrades. This hotel has one of the best Sheraton Lounges in the Midwest with excellent evening and morning food and drink choices. I would think beer and wine could be complimentary but such has become the Sheraton lounge. Had a poor shower pressure but good night sleep even though the airport is right across the street. There is no pool or wellness facility there, only the typical Sheraton Fitness. If traveling through Chicago airport it is a great choice. It has everything one needs at an Airport hotel.
July 5, 2014
Rated 4 out of 5 by Chellygirl9 Birthday Wishes
We stayed at the Chicago Airport Sheraton at the end of a 3 week trip in Europe. I was in Europe for my birthday and our stay at Sheraton was two days after my birthday. The staff sent up a bottle of champagne, fresh strawberries and a birthday card. Thank you so much!! It was so very nice and made me feel so very special.
July 15, 2014
Rated 3 out of 5 by BizCanuck Missing some basics
The hotel staff were excellent. I did not walk by a single one who didn't smile and say "hi". Whether they were behind a desk, cleaning a floor or serving food, they all deserve a pat on the back. Great job.
The hotel kitchen was surprisingly good! It was a welcome surprise for a somewhat remote hotel. The menu is small, but everything I ordered was well above expectations. Salmon, salad, kale chips, crab cakes... all great. Compliments to the chef. The two nearby restaurants are great too.
Unfortunately the room itself left a lot to be desired. Luckily the two key elements, the bed and the bathroom, were okay. But beyond that, the room was broken down and old. It was clean, but still felt "gross". The carpet especially needs to be replaced. It was stained and frayed.
But the worst part is that they seem to spray Febreeze or something similar throughout the room. The first day I stayed there I have to say that it kind of bothered my sinuses. It was just gross... I was worried about what it might be covering up! When I have short stays I request no cleaning service. Luckily, by the second night the smell had subsided and surprisingly, I could not detect anything unusually bad to necessitate the use of such a strong deodorizer. Chicago is humid, so I imagine it's sprayed to keep down the "musty" smell.
My recommendation would be to tear out the carpets entirely and replace the flooring with tiles. This will make the room easier to clean and will avoid musty smells and the need for deodorizers. Use strategic comfort rugs at the edge of the bed and in the living room if desired.
July 16, 2014
Rated 4 out of 5 by Sano Sheraton O'Hare Suites
I would recommend the hotel and i was pleased with the room. However, I did have an internet charge that should not have appeared and I am still waiting for it's removal.
July 14, 2014