Rated 5 out of 5 by JennyinWI Much better than expected!
The room was very reasonable in price. When we arrived, to my surprise the 1 room was nearly two whole rooms. When you walked in the room, there was a lounge area that was the size of a regular hotel room. It had a tv, pull out couch, a couple of chairs, and lots of extra room. Then there was a 2nd room which had the king size bed in it, a dresser, and another tv. We had 2 families in the party and one was planning on sleeping on the pull out couch. This arrangement was wonderful because it was basically like having 2 rooms for the price of one! We left our car there for 7 days while we were on vacation. VERY reasonable rates for car parking, and the shuttle drivers were prompt, professional, and very courteous when dropping us off and picking us up. I wish all hotel rooms were like this!
March 4, 2014
Rated 5 out of 5 by KC2CHI Great Hotel at/near O'Hare
Great hotel for my meetings near O'Hare. The staff is friendly and attentive, rooms are clean and comfortable and the shuttle service makes it very convenient to get to and from the airport.
March 6, 2014
Rated 5 out of 5 by ABHL Extraordinary Service
The whole team at the Sheraton O’Hare was very attentive. Tim clearly went beyond his duty by offering to take the guest to an event 4 miles away from the hotel! That’s extraordinary service!
February 28, 2014
Rated 4 out of 5 by Duke1234 CPA
Good value for what you get.
February 27, 2014
Rated 5 out of 5 by Habs60538 ORD Sheraton
Sheraton Gateway is a very nice hotel. As a business traveler, the comfort level is second to none. It starts from the moment you walk into the Hotel. The front desk agents meet you with a smile and get right to checking you in. Asking if there is anything they can help make your stay even better.
February 24, 2014
Rated 5 out of 5 by RICJ72 Great service
When I checked into this hotel it was a mess outside - wind, rain, airport delays, traffic accidents - you name it.
Natalie met me with a smile even though I could tell slightly that she was stressed - nothing on her - I am a quick judge of character. Despite the crazy day - she greeted me warmly and made me feel glad to be staying there. She is a great asset to their team!!!
February 22, 2014
Rated 5 out of 5 by MHATX Great location and guestrooms
The hotel has been renovated and the Club lounge was very nice. Quiet throughout guest room floor and room service order was excellent.
February 22, 2014
Rated 3 out of 5 by ToniCTravelAmeniti1 Good Property, Poor Service
I used this hotel for 2 consecutive weekends in October.
The hotel is convenient to the Airport and it has great rates on weekends. The property is in good shape and the rooms are all suites. Nice property overall.
However, because this is an overflow airport and conference hotel, the service is lacking. There is no attention to detail.
For instance, we had a breakfast package, but the vouchers were not given to us until the second or the third day. They never made up for it even though they promised to do it. We also had extra charges that we did not recognized.
As a platinum member you do not get any recognition.
I contacted the manager. Never got a reply back.
November 28, 2013