Rated 4.1 out of 5 by 311
Rated 1 out of 5 by Dbat Beware of Shuttle Service from this hotel
Shuttle was very late to pick us up (most other shuttles circled a few times). It was only after we called that the receptionist suggested they were short-staffed. Upon checking in, was given a king bed when I specifically added in the notes upon booking a hotel that I need two queen beds. Upon waking up at 5am to catch the shuttle, came to find out that the driver didn't show up and we had to take a taxi. No one bothered to tell us until we asked - The receptionist didn't bother to let us know while standing out there for a while nor to pay for the cab. Is this the service Sheraton now provides?
August 5, 2015
Rated 5 out of 5 by kato87 Visit to Sheraton Chicago O'Hare Airport Hotel
From the minute we arrived, we were warmly welcomed and made to feel at home. While very familiar with many of the local hotels we had not stayed here previously and believe we have found our new "home" when visiting Chicago in the future. The room was delightfully spacious. In fact the additional "living room" was a god send as we were traveling with our 18 year old twins. Needless to say the separate spaces within the room really allowed us to use the space as if we were in our home. Thank you for making our stay so wonderful.
July 8, 2015
Rated 4 out of 5 by dbwarner Compared to the Toronto Gateway
If you had the food service of the Toronto Gateway with the room of the Chicago O'Hare Airport, I would never go home. Both are staffed with motivated professionals. My chain of choice.
June 21, 2015
Rated 5 out of 5 by Chuck75069 Best stay in O'Hare area
My wife and stayed at this great hotel this week and this hotel continues to exceed my expectations. I have stayed at this hotel several times and never had a bad stay. Service is fast and friendly, rooms are very roomy and always clean. I can't say enough good things about this hotel.
June 13, 2015
Rated 5 out of 5 by clevernickname Fantastic staff
Everything about my stay was fantastic, especially the staff! Thank you.
May 27, 2015
Rated 5 out of 5 by Eggclaire Queens for our stay
I would especially like to thank Claudia, staff in the star room, for taking great care of us during our stay. She deserves a 10+ in my opinion. Her smile and concern for us each morning was a welcoming presence. Thanks to all the staff who made our stay a great experience. It made me want to come back again & again. Much gratitude
May 26, 2015
Rated 4 out of 5 by Tezo1a Maira made our stay special
After having spent 24 hrs getting to Chicago from Australia , we were so lucky to be greeted by Maira in the club. She was able to make us feel so relaxed and spoiled. Thank you Maira.
Terri and mark
May 15, 2015
Rated 1 out of 5 by HeiDi Tough One
Staff is most friendly but the place needs a triple polish
April 27, 2015