Rated 2 out of 5 by pr8shen Okay hotel, not recommended if travel with kids
It's an really old property. Staff is very friendly but the room itself is not so good. The bed is very uncomfortable.
March 30, 2016
Rated 4 out of 5 by Viennese Let the style become more bright, friendly and modern.
The Hotel overall is nice and clean and has good facilities, such as a bar, a big gym and an outdoor parking lot (against a fee). I did not really use the Lounge on the 20th floor, as I was too late, but it certaoinly is a nice place to stay in with a great veiw.
Like in other US Sheraton Hotels, the furniture and the wallpaper everything is too dark. So I do not feel very comfortable over all. Some light (e.g.white) walls here and there, a colourful painting or a colourful piece on the beds, like pillows, could help. I am female, so do not like black and darkbrwon rooms so much at all. And the newer styles certainly are light.
March 20, 2016
Rated 5 out of 5 by MEvanston Thank You
I recently used my SPG Reward for my sister-in-law who was stuck at O'hare for the night with three small boys (8 and younger).
It was late in the evening when they arrived, and I heard from my sister-in-law that the Hotel had some snacks (apples, etc.) for the boys when they arrived.
To me, it's the small things like these actions which add up to make a huge difference. Hotels can treat people like numbers or they can treat them like family. I can't tell you how special that small gesture made them feel. It helped take a little weight off them after a whole day of travel. Even the THOUGHT made a difference. So, thanks a lot for your gesture. They really liked the hotel too. :)
March 10, 2016
Rated 5 out of 5 by AMF59 Perfect hotel to stay before nearly flight
We had a perfect stay here before an early flight out of O'Hare on a snowy morning! My eighty six year-old mother uses a cane or walker and I was concerned about her ability to use the shuttle to the airport. When booking the reservation, the front desk very kindly suggested I talk to Ray, who runs the free hotel shuttle. I could tell right away over the phone that my mother was going to be in good hands with the very caring, kind and reliable Ray. He suggested for her to be on the 5am shuttle and said he would meet her personally. Sure enough, Ray was there at 5am and helped her board first and get settled. He was cheerful, kind and caring and exemplified all that I love about SPG. Thank you Ray and Sheraton Chicago O'Hare!
March 3, 2016
Rated 5 out of 5 by PaulR2013 One of the best Sheraton locations I've stayed at!
Location is just minutes away from the airport. Immaculate rooms and nice hotel lobby with a Bar and good food ( a bit pricey). Overall, very nice hotel!
February 29, 2016
Rated 5 out of 5 by Phil2525 excellent customer service
My wife and I missed our connection at Chicago O'Hare due to weather and were forced to find a hotel room for the night. Fortunately the Sheraton airport hotel had a room for us. By the time we got to the hotel (without dinner) it was approaching 12 midnight. We went to the lobby bar that was full with "Mark" working it alone - he was fantastic. He quickly took care of us with the bar menu and got us some needed food and wine. The time he took with us and the service he gave was great. The following morning "Narda" at the front desk, likewise gave us great service answering our questions and extending our check out time until we could confirm our outgoing flights. All in all, a difficult situation for us that was made much better by the excellent Sheraton customer service.
February 23, 2016
Rated 4 out of 5 by AttorneyTim Great location and great late night staff
Arrived after midnight and the staff was great...very close to airport...nice airport hotel...club room breakfast was better than usual and the 2 room Suites are nice...overall a nice property
February 20, 2016
Rated 1 out of 5 by tip46802 Lack of management concern
The dead bolt lock did not work. When I opened the curtain in the morning there was blood that was not mine on the bottom sheet. The night stand had something all over the side. Management NEVER even followed up with me even though I was there until 5 pm (Checked out at 9 am). I had two people in me room after finding the blood. I was asked how long I would be there, I told them and nothing. But I was able to pay full price for me room. Isn't that just swell......
January 27, 2016