Rated 1 out of 5 by tip46802 Lack of management concern
The dead bolt lock did not work. When I opened the curtain in the morning there was blood that was not mine on the bottom sheet. The night stand had something all over the side. Management NEVER even followed up with me even though I was there until 5 pm (Checked out at 9 am). I had two people in me room after finding the blood. I was asked how long I would be there, I told them and nothing. But I was able to pay full price for me room. Isn't that just swell......
January 27, 2016
Rated 4 out of 5 by Bob18 September 2015
Decent airport hotel. Club lounge is minimal, but friendly staff.
January 25, 2016
Rated 5 out of 5 by CindyLF An oasis after a long day of snow and delays
This hotel is amazing. Being a part of the blizzard of 2016 and ended up here made it a much better experience. The staff was incredibly attentive from the minute I walked in. Front desk agents were smiling, the bartender was as well and poured a heck of a great martini. What surprised me the most was the food. You don't expect great food at a hotel restaurant and this was fantastic. I had the Pork Shank and it was the best I had. The room was huge and clean and the bed was so comfy. If you ever come through OHare, this is the place to stay hands down!
January 24, 2016
Rated 2 out of 5 by Travelslots2015 Horrible Shuttle Service
Hotel is fine but the night time staff and shuttle service is horrible. I called the front desk, left my name and asked for a pickup. 45 minutes later called back and was rudely told that I wasn't there when the shuttle came. Shuttle apparently only goes to terminal 2 upon request, but I was never asked which terminal I arrived in. Ended up taking a taxi rather than waiting another hour. Front desk staff gave a sarcastic half hearted apology which topped off such a special night. This staffer needs to be put back into training.
January 6, 2016
Rated 5 out of 5 by danny76 Happy Stay for a Happy New Year!
This stay was for my husband's 40th birthday. We enjoyed the view from our room. The staff Jefra and Joanna were great at check in. Jefra also checked us out and was delightful. Yesenia in the club lounge was so nice, she brought my husband a cheescake with happy birthday written on it. It was a nice touch and made his day. Thank you to the whole staff. It was a great visit and a wonderful way to start our new year.
January 3, 2016
Rated 5 out of 5 by PineCone1 Christmas 2015
SPG is the best, they make every stay perfect
December 27, 2015
Rated 3 out of 5 by Absolute Close to Airport, Suite Concept is Great - Hollow Core… Not So Much
I spent a night here between flights on a mileage run, arriving mid-afternoon and departing the next morning. The hotel has a convenient shuttle from the airport, although I found it a bit of a walk to reach from the main terminal. During my stay there was significant construction on the roads near the hotel, but it wasn’t a problem inside the rooms.
Staff were welcoming upon arrival, and quickly checked me in. I was surprised to find the core of the hotel hollow, based on previous experiences with noise in similar designs, but gave it a chance.
My first room had an odd smell to it that smelled like smoke, so I requested a change. When I arrived at my second room, there was a similar smell that must just have been the cleaners used in the room.
The rooms have a great concept - an external living room with a desk and seating area, and a separate bedroom beyond, on the outside of the hotel. This means that the noise from the hallway and the centre core is buffered from the bedrooms - which can be considerable.
I arrived on the night of a Garth Brooks concert near the hotel, and it was packed with concert-goers. As such it filled up quickly after the concert with slightly-to-extremely intoxicated people. Some of whom ended up drinking in the hallways and lounge at the bottom of the hollow core, meaning it was very loud late at night for those trying to sleep. The only way to buffer it was to close the bedroom doors, and also place a towel at the bottom of the bedroom door.
Unfortunately, hollow-cores just end up having noise echo up through them.
The lounge was a nice touch, with plenty of options, but limited seating. Staff were very friendly, and there were plenty of options for snacks and breakfast, as a great feature.
It’s a great hotel for a stay near the airport, with the caveat of the noise - especially if there is an event or convention nearby.
December 17, 2015
Rated 2 out of 5 by Nomad20142014 I LOVE THE 80's
Want to go back in time and sleep in the eighties? You've found your time machine. Odd gold-green-foil wallpaper, green carpeting, "St. Elmo's Fire" furnishings, all tied together with a run-down bathroom. Rooms, tried two, had an odd odor like feet and vomit, stained furniture and carpeting, and were simply not up to the standards of other similar brands . All in all, hotel gives one the feeling that rooms are not so clean. That stated, staff was very courteous and professional. Sadly for them, this monument to a bygone era certainly needs some serious attention.
October 14, 2015