Rated 5 out of 5 by maryraincloud Very attentive staff.
I recently stayed at this hotel for one night due to flight problems. I was very impressed with the overall quality of the facility and the staff. Especially the front desk staff. Anna was very polite and helpful (even though it was 2:00am). In the morning, Narda was also very friendly and helpful.
March 24, 2015
Rated 2 out of 5 by Marino Does not acknowledge their guests
I stayed here due to a layover from Baltimore. I was already not in the best mood due to my flight cancellation, so I had hoped that a hotel stay would satisfy things.
The front desk clerk who greeted me the night I arrived was friendly, but after that, my experiences here were anything but friendly.
My room, 315, was acceptable, dated, except that I had to close my bathroom door as my tub uncontrollably dripped all night. I tried to fix the leak but I had no success.
When I woke up, I went to the lobby for a coffee. There was no clear indication as to how to enter and nobody greeted me. I sat down at a table and saw three servers putting away items and serving other guests. I waited and observed. Even one server gave me eye contact and walked away. The other two were more intent in cleaning and serving others. I approached one and asked if breakfast was being served as he did not look at me as said, "breakfast is over and we are preparing for lunch." I stormed away saying, "It would have been considerate to let me know."
I walked to the front desk and angrily asked the clerk to where I could go for coffee. She wanted to bring me to the restaurant again but I felt embarrassed to go as the servers made me feel like an idiot. Another guest mentioned the McDonalds that was across the street. I went there, got my coffee, returned, packed up and checked out.
I mentioned again to the clerk that it was rude, she wanted me to speak to her manager, yet I had to go catch my flight. She said that her manager would contact me via email, which he has yet to a week after the incident. I called to provide them my email address, which they took and still no email.
I was happy that they compensated my internet, but what I rather know is what procedures this location has in order to anticipate their guests' needs and why they feel that it is okay to not provide a meal when asked or email a guest when promised.
March 9, 2015
Rated 1 out of 5 by jsa0315 Extremely unpleasant experience with the front desk staff
I stayed at the hotel from 2/23 Mon till 2/27 Fri morning. I came from CA to host a product show for my clients in Chicago area. I brought lots of heavy, big instruments with me for the show. On 2/26 Thur night, I asked the front desk to arrange a FedEx pick up so I can send the instruments back to my work. The staff named Jordan said that he arranged a FedEx pick up to come on the next day on the 27th Friday. When I came back to CA, my company told me that none of the five instruments that were originally shipped to the hotel were ever returned. I contacted the hotel immediately, and a staff member named Rafael said he would contact me within one hour to figure out what is going on. I never got a call from Rafael, and after a series of additional phone calls, nobody gave me any satisfying answer about the status of the packages. I finally called again on 3/4 and talked to Rafael again and he said that the hotel finally arranged for a FedEx pick up for today. I am extremely frustrated and disappointed by this lack of professionalism, organization, and follow-up by the hotel staff. These instruments cost several thousand dollars each, and our company needed these five instruments to ship right back to customers who were waiting to get them right after my use. But because of the hotel's mistake, this caused a significant problem and delay to my company's work and plan, and it regretfully resulted in loss of my company's credibility and business with our clients. My boss is extremely not happy with what happened, and I am extremely disappointed and dissatisfied by what happened. This type of mistake is something that is too critical for my work and my company. Regardless of whether or not I enjoyed my stay at the hotel, the fact that my packages were not scheduled for a pick-up caused a significant problem to my work and my company and significantly damaged the purpose of my business trip through my stay at Sheraton.
March 4, 2015
Rated 4 out of 5 by Mucyo The staff was wonderful
I appreciated the services received from the reception staff (Joanna and Marda). The hotel met my expectations.
March 3, 2015
Rated 3 out of 5 by Kmedixon Hotel Billing
I continue to ask for my bill to be emailed to me at checkout, but never receive it. I always have to call and followup and then I am told it will be 7 business days. I stay at this hotel several times a month for the past 3 years.
February 27, 2015
Rated 3 out of 5 by Absolute Close to Airport, Suite Concept is Great - Hollow Core… Not So Much
I spent a night here between flights on a mileage run, arriving mid-afternoon and departing the next morning. The hotel has a convenient shuttle from the airport, although I found it a bit of a walk to reach from the main terminal. During my stay there was significant construction on the roads near the hotel, but it wasn’t a problem inside the rooms.
Staff were welcoming upon arrival, and quickly checked me in. I was surprised to find the core of the hotel hollow, based on previous experiences with noise in similar designs, but gave it a chance.
My first room had an odd smell to it that smelled like smoke, so I requested a change. When I arrived at my second room, there was a similar smell that must just have been the cleaners used in the room.
The rooms have a great concept - an external living room with a desk and seating area, and a separate bedroom beyond, on the outside of the hotel. This means that the noise from the hallway and the centre core is buffered from the bedrooms - which can be considerable.
I arrived on the night of a Garth Brooks concert near the hotel, and it was packed with concert-goers. As such it filled up quickly after the concert with slightly-to-extremely intoxicated people. Some of whom ended up drinking in the hallways and lounge at the bottom of the hollow core, meaning it was very loud late at night for those trying to sleep. The only way to buffer it was to close the bedroom doors, and also place a towel at the bottom of the bedroom door.
Unfortunately, hollow-cores just end up having noise echo up through them.
The lounge was a nice touch, with plenty of options, but limited seating. Staff were very friendly, and there were plenty of options for snacks and breakfast, as a great feature.
It’s a great hotel for a stay near the airport, with the caveat of the noise - especially if there is an event or convention nearby.
February 16, 2015
Rated 5 out of 5 by parker1544 Not your average airport hotel
Overall another great experience at the Sheraton O'hare. The staff is very friendly and recognized SPG Gold Member status a lot better than other starwood properties. Very clean, updated and visually attractive makes this property our favorite airport hotel in chicago.
February 11, 2015
Rated 5 out of 5 by agamma Quality Value
I was amazed at the amount of space that the rooms at the Sheraton had. You get a full living room and a Bedroom, which was perfect for my needs. The staff was classy and professional uniformly throughout all departments, from housekeeping, dining, and front office. It's also very accessible to the airport and major highways.
January 29, 2015