Rated 4 out of 5 by Tezo1a Maira made our stay special
After having spent 24 hrs getting to Chicago from Australia , we were so lucky to be greeted by Maira in the club. She was able to make us feel so relaxed and spoiled. Thank you Maira.
Terri and mark
May 15, 2015
Rated 1 out of 5 by HeiDi Tough One
Staff is most friendly but the place needs a triple polish
April 27, 2015
Rated 5 out of 5 by Chuck75069 Excellent hotel
This hotel is excellent in every way. I have stayed there at least a dozen odd times and from the time that you walk into the door you know that this is going to be a great hotel experience.
April 18, 2015
Rated 5 out of 5 by rwh2014 Excellent Hotel
Great room, clean, spacious, luxurious. Staff was friendly and helpful. Trip was combination of business and pleasure. I was able to get my business done, and room and amenities were nice enough that my wife and I enjoyed our alone time together there immensely. Food in lobby restaurant/bar was overpriced for quality/quantity.
April 10, 2015
Rated 1 out of 5 by MSDW Bad service
Get this -- the hotel staff left a food related gift in the room for another guest, who either apparently did not show-up or like the room. When I called to have it removed, I was told to put it in the hallway. As you might have guessed, it was still there in the morning...
April 9, 2015
Rated 5 out of 5 by maryraincloud Very attentive staff.
I recently stayed at this hotel for one night due to flight problems. I was very impressed with the overall quality of the facility and the staff. Especially the front desk staff. Anna was very polite and helpful (even though it was 2:00am). In the morning, Narda was also very friendly and helpful.
March 24, 2015
Rated 2 out of 5 by Marino Does not acknowledge their guests
I stayed here due to a layover from Baltimore. I was already not in the best mood due to my flight cancellation, so I had hoped that a hotel stay would satisfy things.
The front desk clerk who greeted me the night I arrived was friendly, but after that, my experiences here were anything but friendly.
My room, 315, was acceptable, dated, except that I had to close my bathroom door as my tub uncontrollably dripped all night. I tried to fix the leak but I had no success.
When I woke up, I went to the lobby for a coffee. There was no clear indication as to how to enter and nobody greeted me. I sat down at a table and saw three servers putting away items and serving other guests. I waited and observed. Even one server gave me eye contact and walked away. The other two were more intent in cleaning and serving others. I approached one and asked if breakfast was being served as he did not look at me as said, "breakfast is over and we are preparing for lunch." I stormed away saying, "It would have been considerate to let me know."
I walked to the front desk and angrily asked the clerk to where I could go for coffee. She wanted to bring me to the restaurant again but I felt embarrassed to go as the servers made me feel like an idiot. Another guest mentioned the McDonalds that was across the street. I went there, got my coffee, returned, packed up and checked out.
I mentioned again to the clerk that it was rude, she wanted me to speak to her manager, yet I had to go catch my flight. She said that her manager would contact me via email, which he has yet to a week after the incident. I called to provide them my email address, which they took and still no email.
I was happy that they compensated my internet, but what I rather know is what procedures this location has in order to anticipate their guests' needs and why they feel that it is okay to not provide a meal when asked or email a guest when promised.
March 9, 2015
Rated 1 out of 5 by jsa0315 Extremely unpleasant experience with the front desk staff
I stayed at the hotel from 2/23 Mon till 2/27 Fri morning. I came from CA to host a product show for my clients in Chicago area. I brought lots of heavy, big instruments with me for the show. On 2/26 Thur night, I asked the front desk to arrange a FedEx pick up so I can send the instruments back to my work. The staff named Jordan said that he arranged a FedEx pick up to come on the next day on the 27th Friday. When I came back to CA, my company told me that none of the five instruments that were originally shipped to the hotel were ever returned. I contacted the hotel immediately, and a staff member named Rafael said he would contact me within one hour to figure out what is going on. I never got a call from Rafael, and after a series of additional phone calls, nobody gave me any satisfying answer about the status of the packages. I finally called again on 3/4 and talked to Rafael again and he said that the hotel finally arranged for a FedEx pick up for today. I am extremely frustrated and disappointed by this lack of professionalism, organization, and follow-up by the hotel staff. These instruments cost several thousand dollars each, and our company needed these five instruments to ship right back to customers who were waiting to get them right after my use. But because of the hotel's mistake, this caused a significant problem and delay to my company's work and plan, and it regretfully resulted in loss of my company's credibility and business with our clients. My boss is extremely not happy with what happened, and I am extremely disappointed and dissatisfied by what happened. This type of mistake is something that is too critical for my work and my company. Regardless of whether or not I enjoyed my stay at the hotel, the fact that my packages were not scheduled for a pick-up caused a significant problem to my work and my company and significantly damaged the purpose of my business trip through my stay at Sheraton.
March 4, 2015