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Rated 4.1 out of 5 by 249 reviewers.
Rated 4 out of 5 by Birthday Wishes We stayed at the Chicago Airport Sheraton at the end of a 3 week trip in Europe. I was in Europe for my birthday and our stay at Sheraton was two days after my birthday. The staff sent up a bottle of champagne, fresh strawberries and a birthday card. Thank you so much!! It was so very nice and made me feel so very special. July 15, 2014
Rated 5 out of 5 by Excellent Choice, would stay again This is an excellent choice property with decent recognition of Platinum Status. The facility is all suites so no need to battle for upgrades. This hotel has one of the best Sheraton Lounges in the Midwest with excellent evening and morning food and drink choices. I would think beer and wine could be complimentary but such has become the Sheraton lounge. Had a poor shower pressure but good night sleep even though the airport is right across the street. There is no pool or wellness facility there, only the typical Sheraton Fitness. If traveling through Chicago airport it is a great choice. It has everything one needs at an Airport hotel. July 5, 2014
Rated 3 out of 5 by Missing some basics The hotel staff were excellent. I did not walk by a single one who didn't smile and say "hi". Whether they were behind a desk, cleaning a floor or serving food, they all deserve a pat on the back. Great job. The hotel kitchen was surprisingly good! It was a welcome surprise for a somewhat remote hotel. The menu is small, but everything I ordered was well above expectations. Salmon, salad, kale chips, crab cakes... all great. Compliments to the chef. The two nearby restaurants are great too. Unfortunately the room itself left a lot to be desired. Luckily the two key elements, the bed and the bathroom, were okay. But beyond that, the room was broken down and old. It was clean, but still felt "gross". The carpet especially needs to be replaced. It was stained and frayed. But the worst part is that they seem to spray Febreeze or something similar throughout the room. The first day I stayed there I have to say that it kind of bothered my sinuses. It was just gross... I was worried about what it might be covering up! When I have short stays I request no cleaning service. Luckily, by the second night the smell had subsided and surprisingly, I could not detect anything unusually bad to necessitate the use of such a strong deodorizer. Chicago is humid, so I imagine it's sprayed to keep down the "musty" smell. My recommendation would be to tear out the carpets entirely and replace the flooring with tiles. This will make the room easier to clean and will avoid musty smells and the need for deodorizers. Use strategic comfort rugs at the edge of the bed and in the living room if desired. July 16, 2014
Rated 4 out of 5 by Sheraton O'Hare Suites I would recommend the hotel and i was pleased with the room. However, I did have an internet charge that should not have appeared and I am still waiting for it's removal. July 14, 2014
Rated 3 out of 5 by Good nights stay, bad check-in I have stayed at this hotel before and like it very much. All of the rooms are suites and it is far enough away from O'Hare that the airplane noise is not a problem. The rooms have always been clean and the beds comfortable and the club lounge is one of the better in the Sheraton chain. The staff was courteous and very professional except for one, the young lady who checked me in. When I arrived I asked if a room upgrade had been applied (I'm Platinum and we are supposed to get upgraded to best available room at check-in). I told her that I was in need of a very quiet room so that I could get a very needed good nights sleep. She told me I was on the 3rd floor (out of 11 floors) by the street. I asked if I could have a high floor (top if possible) not on the street and far from the elevator. She then told me that all of the rooms on the top floors were sold out! I knew this wasn't true. I checked with reservations right before arriving and knew that lots of rooms were available on the club floors (10 and 11). I was also told by the shuttle driver as well as a man that greeted me in the lobby that the hotel was only about half full. After my persistence she finally gave in and found me a room on the 11th floor. Early the next morning, I could see that there were at least ten open rooms on the 11th floor and that much or more on the 10th. At check-out, I told the man at the front desk about my stay, how it was great except for the lack of honesty at check-in. He apologized, confirmed that they were not sold out and could not explain or understand why I was treated that way. I will stay at this hotel again because other than this one person the rest of the staff are wonderful and the hotel fits my needs as to cleanliness, comfort and quietness but if I run into this problem again, there are plenty of other nice hotels in the O'Hare area that I can use for future stays. July 11, 2014
Rated 4 out of 5 by Sheraton O'Hare Clean, comfortable hotel very proximate to airport and rental car location. Easy place to stay on arrival or departure from O'Hare. Pull out sofa was great for my family as room had good space. Parking pricing was reasonable for Chicago area. July 7, 2014
Rated 4 out of 5 by This hotel was great for our family We had a suite so our kids had their own room and we had our own room. July 7, 2014
Rated 2 out of 5 by Below average The first room smelled like an ashtray and we had to change to a different room. We arrived late and there was no food available at the hotel, had to get a cab ride to Subway for a bite to eat ! July 4, 2014
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