Rated 1 out of 5 by Ilyabu Barely a Sheraton
This hotel was clearly a different chain until very recently as many items were still labeled as such. The hotel is in desperate need of a total renovation; the Sheraton Club lounge is a temporary room on the first floor, the "restaurant" is just the bar where the bartender serves food, the gift shop is closed / empty. Also there is no way the hotel should be booking their so-called "2 bedroom suites" as such when these only have 2 rooms in total, a living room with a pull out couch and one bedroom. Two bedroom suites need to have two actual bedrooms!!! I would not stay in this hotel until it gets a top to bottom makeover.
August 7, 2014
Rated 1 out of 5 by 1j6p978 Platinum recognition nonexistant, Avoid.
Where to start. Called to be sure lounge was open and told over the phone that it was. Got to the hotel, lounge is being renovated. They set up a room by the restaurant which was laughable, small bowl of veggies, cold chicken tenders (should have been hot, staff knew but did nothing) and some pastries. At check-in asked about a standard suite upgrade, was told the hotel was full (place was deserted). I went up to the 1970's room and was able to book at least 4 suites on line. Breakfast was just disgusting, oatmeal, so cereal and some sort of egg dish. That was it, enough. Checked out at the desk, was not asked about my stay. Avoid this place.
July 27, 2014
Rated 2 out of 5 by DanielCSH This hotel needs to be managed better
1. Opt for Green Initiative when hanged the tag at my room door but no $5 voucher sent.
2. SPG points not updated even when I returned to the hotel 3 days later after reminding the reception.
3. Aircon is noisy
4. Bed too soft for me
5. Club room Breakfast did not start on time at 6am
August 24, 2014
Rated 5 out of 5 by BusinessMan2014 What a wonderful hotel, with an exemploray staff.
Hotel is always clean and in good order. Rooms are very nice. Staff is very friendly and remembers me when I come in.
Two suggestions. I would like to have a room with a mini-fridge.
Also you guys need some new pool sticks. There are two nice tables but no sticks. That would be a great improvement.
August 21, 2014
Rated 1 out of 5 by jdietrich1 Get another hotel
I have to say, beds... so comfy, pillows great, air conditioning worked, great. BUT no additional perks to the hotel. It says restraint in hotel... DON"T go... so expensive! Not only is it expensive, it is the most disgusting breakfast EVER! PLUS, the pool is too cold, no hot tub or sauna, and the elevators must break often, they didn't think it was a big deal I had to get to my daughter's lax game and had a cooler and bags to carry down steps... that lead to the OUTSIDE!!! UGH! Such a pain, will never stay here again and will be asking for my money back for the time I did spend there!
July 29, 2014
Rated 2 out of 5 by ChefLaurie Run down suite
We had a suite which was in various stages of disrepair - the shower door stuck, the cabinets under the living room counter were unusable and were missing closers, there were no towel rods in the bathroom and the curtains had holes in them. The view from the suite was of rooftop air conditioners in all directions.
August 6, 2014
Rated 3 out of 5 by Anne83 Understaffed and limited menu
I was at this hotel for four nights to attend an art retreat. The lounge/bar was woefully understaffed, wait times were unacceptable and the menu is terribly limited. For a convention hotel, it is okay. For a leisure hotel, you would be happier at a different property.
August 19, 2014
Rated 3 out of 5 by JJEva F&B sorely lacking from a revenue standpoint
I was there to attend the CREATE workshop but was traveling with my partner, who I was looking to connect with during breaktimes. He tried Saturday at lunchtime to get us a table in the bar area so we could eat a little something and spend some time together, but there was a large group taking up a lunch buffet in the restaurant and a boxed lunch situation for the CREATE participants, which overwhelmed the 2 bar staff. The manager agreed (after some arguing amongst the staff) to let us order off the menu, but left to help the boxed lunch line -- which was out the door -- and never returned. After 15 minutes of waiting, we decided to seek out the bar & grill next door. (I was on an hour lunch break and couldn't wait longer.) The situation was equally grim after 9 pm, when fatigued instructors and class participants wanted an appetizer and a drink to relax. I understand if midweek corporate business is where you make the revenue, but we weren't there by accident -- it was a scheduled group all through the weekend. As a minor comment: the guest room bathroom did not have an exhaust fan to pull steam out of the room when showering. Not sure if it was broken or just never installed.
August 18, 2014