Rated 3 out of 5 by RC44 Great staff but Travel light
Highly recommend this hotel for the outstanding staff - the front desk, club lounge and restaurant staff were attentive and went out of their way to accommodate requests and needs, even after I tried to recant my question once I realized it wasn't a simple request.
The only downside to the stay is the bizarre set up of the room closet - the closet bar was about 6-8 inches above the room safe, which was mounted to the wall at thigh height and spanned almost the entire width of the closet. I couldn't hang a shirt in there, much less dress pants or a dress, coat or long skirt. Had to hang clothes on the towel shelf in the bathroom.
November 17, 2014
Rated 1 out of 5 by MP11 Just awful
First denied the Navistar rate (I called in advance). When I arrived, long wait at front desk. One clerk. Another guest wanted manager. Never came. I went to the lounge to eat. Overcooked salmon. After asking if I wanted another beer, I said No, just the check. He then added another beer to my check. I asked that he take it off. He asked if I would just take another beer to my room. I asked for a refund. He said he'd have to get the manager. Twenty minutes later, I was still waiting. He finally asked me to pay the full bill, and he gave me six dollars in cash. Breakfast was lousy.
November 16, 2014
Rated 4 out of 5 Loved that Swimming Pool
Very enjoyable stay - some floors are a little dated but the ammenities make up for it.
November 21, 2014
Rated 2 out of 5 by Contessa53 Very dissatisfied with this property
Very run down facility . . room was old which included the furniture.. tiles cracked in bathroom
ceiling cracked in bathroom and bedroom..pool area
not usable. So cold you could not swim ...frost on
the windows! The Sheraton Lounge truly not up
to standards of other hotels. In the middle of the
afternoon all that was available was one bag of
chips an apple and an orange! We were celebrating
our anniversary which was noted in our reservation
but did not even receive a "cookie". Other chains we
are members of send up cheese, wine, etc just for us being "Gold" members. We are "gold" with
Starwood but definitely were not treated that way.
We received a "run of Rack" room even though we
asked and are entitled to an upgrade because of our
status. Seriously disappointed and will think again
about spending our "special" getaways" with Starwood Hotels!
November 11, 2014
Rated 1 out of 5 by 1j6p978 Platinum recognition nonexistant, Avoid.
Where to start. Called to be sure lounge was open and told over the phone that it was. Got to the hotel, lounge is being renovated. They set up a room by the restaurant which was laughable, small bowl of veggies, cold chicken tenders (should have been hot, staff knew but did nothing) and some pastries. At check-in asked about a standard suite upgrade, was told the hotel was full (place was deserted). I went up to the 1970's room and was able to book at least 4 suites on line. Breakfast was just disgusting, oatmeal, so cereal and some sort of egg dish. That was it, enough. Checked out at the desk, was not asked about my stay. Avoid this place.
July 27, 2014
Rated 4 out of 5 by Ed2999 Room for improvement
I stayed at this hotel last year when it was a different chain, Sheraton has made improvements in that time. The mattress was very comfortable, unlike the one I had before. One thing I did notice is that the map of emergency exits on the inside of the door of the room was for another room closer to the elevators, not where the room was located. The TV would not work, but I didn't notice that until about an hour before check out, so I only mentioned it to them at that time. I did not use the in-house restaurant or bar so I cannot really comment on how they are. They are making improvements to how it was under the previous chain, which pretty much neglected the hotel, but they still have some room to improve on things.
October 16, 2014
Rated 4 out of 5 by Sam60 Very clean and safe
Was very good but food choices are very limited. The food was good and the wait staff
very good but need updated menu with more choices seeing I ate at hotel every day.
October 20, 2014
Rated 1 out of 5 by Ilyabu Barely a Sheraton
This hotel was clearly a different chain until very recently as many items were still labeled as such. The hotel is in desperate need of a total renovation; the Sheraton Club lounge is a temporary room on the first floor, the "restaurant" is just the bar where the bartender serves food, the gift shop is closed / empty. Also there is no way the hotel should be booking their so-called "2 bedroom suites" as such when these only have 2 rooms in total, a living room with a pull out couch and one bedroom. Two bedroom suites need to have two actual bedrooms!!! I would not stay in this hotel until it gets a top to bottom makeover.
August 7, 2014