Rated 1 out of 5 by Lauren1102 They apparently do not want business
I am a platinum member and my fiance is lifetime gold, so when it came to finding a hotel block and location for our rehearsal dinner/post wedding brunch for our summer wedding in Lisle, we wanted to find a Starwood property. The Sheraton Lisle was in close proximity to our venue so it was a top choice.
We arrived at the Sheraton on December 18th to tour the property. When we arrived, we were immediately greeted with a foul odor. They explained that someone mopped the entire lobby with an old mop. Not off to a promising start. The employee that gave us a tour of the rooms was not the coordinator, so he was unable to answer many of our questions about cost, rehearsal dinner, post wedding brunch, etc. He gave me the business card for Griselda, the woman who coordinates weddings and events. I left multiple voicemails for Griselda, but here we are a month later and I have never received a call back from her.
Needless to say, I do not want to be chasing the wedding coordinator for details about my wedding so I took this as a terrible sign. We have instead booked all of our activities with another hotel in the area that is not a Starwood Property. We have invited close to 250 people to our wedding. It's a shame the Sheraton did not want our business, especially given our loyalty to Starwood.
January 15, 2016
Rated 3 out of 5 by MLCS Room was not clean and other issues
We stopped by the hotel a couple of hours before check in time to see if a suite happened to be ready. If not, we were just going to come back in a couple of hours, no problem. We were informed by the front desk employee that one was available so we checked in to the hotel. When we got to our room, it was evident that while the bed and bathroom had been cleaned, the carpet had definitely not been vacuumed and the flooring by the bar sink and mini fridge was dirty and sticky from a beverage spill.
While my family was in the bedroom area watching tv, a maintenance man entered our room. He was surprised to see us. He apologized and said the room was supposed to be empty.
The elevators were not working correctly in that the direction arrows were showing the incorrect direction when an elevator would answer your call. Many guests around us were confused and had problems with the elevators this past weekend.
October 20, 2015
Rated 5 out of 5 by Becky120 above and beyond
I arrived with very low blood sugar and about to pass out. The young lady at the front desk got orange juice for me and made me sit in lounge until I was feeling better. The next day she helped me by finding a hair salon. Everyone on staff was kind and friendly.
I was in town for my son's wedding.
The breakfast buffet was awesome!!
September 27, 2015
Rated 3 out of 5 by Flora Bathroom cleanliness
The location and the lobby were great. But the bathroom and the front desk staff things that happened that made me put a 3 rating on it.
1. Cleaning staff needs to take their more seriously. There's no shampoo, no shower gel, no shower cap in the bathroom.
2. The toilet kept on flushing itself until we called the front desk to fix it
3. There's a bunch of hair that left on the wall inside the shower. Gross!!! The staff needed to use chemical to take them out.
4. When we checked we were given the lounge access but then the key didn't work so we went downstairs to reprogram the keys. Then another front staff said that the lounge was only for the plantinmum member. We kept on telling him that when we checked in, the front staff said he upgraded us to the access. Eventually he gave in but still made us feel like we're trying to cheat our way in even though it's the other staff offered to upgrade us,
September 19, 2015
Rated 5 out of 5 by Ev0902 Beautiful Property!!!
The renovations look beautiful! My room was clean and cozy and the staff was wonderful!
September 9, 2015
Rated 4 out of 5 by anadvisor they are working on it
I like the hotel, the staff was wonderful. the elevators need to be replaced they have a mind of their own.
August 3, 2015
Rated 5 out of 5 by Tamara22 Great Experience
I enjoyed my stay at the Sheraton Hotel it was a pleasant experience. The staff was very attentive to my family needs and the new upgrades are amazing!! Keep up the good work we will be back
June 29, 2015
Rated 2 out of 5 by mcrsloop Worst Wi-Fi
Second stay here and had to logon using my cell connection because the wi-fi is unusable. One time I could see as a temporary issue but a second time means management just doesn't care. I choose starwood for my business travel, wi-fi not working means I can't work. At least give guests notice that the wi-fi doesn't work so they can make an informed decision.
June 22, 2015