Rated 5 out of 5 by lkaruku Great experience!
This hotel is amazing and beautiful! We held a 2 day event there and I've never seen such great staff! With every interaction they were all helpful, friendly, kind and social even to the kids. Our event was flawless. The hotel doesn't have a pool but we would stay there agin in a heartbeat. The food there is DELICIOUS only downside is that it is expensive. The other guests were also very kind!
June 5, 2016
Rated 5 out of 5 by bradmac Awesome hotel and staff!
We just stayed for two nights and brought our two little dogs with us. I booked online and added that we were bringing our two dogs. When we got into our room, there was a large dog bed on the floor and nice dishes for the dogs to use. We were very impressed! The staff is always friendly and super outgoing. This is the only hotel we stay at when we go to Minnesota..
June 4, 2016
Rated 4 out of 5 by cheriant 4 1/2 stars!
We travel pretty frequently. Myself for business, and my fiance (with me for personal travel). We keep all our stays where we can to Starwood properties. When we are home in Minnesota and want a "Stay-caytion", we choose this Sheraton for a couple of reasons:
1) The bar / restaurant (Lela) has two excellent bartenders (Paul & Michelle) that we've developed a great relationship with. (Who doesn't want to walk into a bar and have the bartender know what you and your significant other like!)
2) Manager at the Lela (don't remember his name but he's a very welcoming person) and the staff in general will smile at the very least, or acknowledge you with a greeting to suggest that they know that you're a regular.
3) As a Platinum member, we sometimes get upgraded to a gorgeous suite. Their suites are HUGE. Typical Sheraton style. Lots of room, with a tv in the bedroom and living room. If you've stayed 100 plus nights with SPG, I even get a complimentary bottle of wine and fruit/ cheese plate delivered as a welcome gift amenity.
4) Club Lounge in the lower level has excellent food, catered by the kitchen from Lela. The meatballs (if you can get them) are amazing! Super soft and flavourful. It's also an updated space, with enough space for guests to stretch out while enjoying complimentary refreshments and watch tv.
We use this property as a "staycation" spot at least 10 times a year if not more. The reason why we keep coming back is because this property is a prime example of what some of the best Sheraton's can offer.
My only quibble is that the Starwood recognition during check-in depends on the agent. (I suppose that's true regardless of property) I don't hear the "Thank you for your Starwood Platinum" status as much as "We have your Starwood Platinum on file". It's a minor quibble for some but it's a recognition that I enjoy having the privilege of hearing. (Deducting a half star for that)
Either way, this is a property that I would wholeheartedly recommend to anyone.
May 31, 2016
Rated 5 out of 5 by Sunflight Amazing staff!
The ENTIRE staff was great, from the concierge counter to the janitor everyone greeted me and my family and made us feel welcome. We enjoyed the deluxe suite, and I was initially disappointed that there was no refrigerator in the suite. When I called the front desk, it was brought to our room immediately. I was just pleased with this hotel overall. The only reason I gave them a lower star was because there was no pool and my son wanted to go swimming. But he will live, I promise!
May 9, 2016
Rated 4 out of 5 by Mustafa A Remarkable Transformation
It has been a while since I stayed in this hotel. I used to stay here when I visited the twin cities. The price was always right and the hotel was ok.
Then SPG opened a Sheraton in downtown Minneapolis and I started using that. This trip I wanted something close to the airport for my 1st night. So I picked this hotel. Boy was I in for a pleasant surprise.
The hotel has been transformed and modernized. They completely changed it. From the outside, it is the same. So, you can imagine my shock when I got in and found myself looking for the reception in the old spot. I had to do a double take to make sure I walked into the same hotel. The new look is amazing and the new rooms are great. They really did a great job here. I felt bad for staying only one night.
Of course, the MN Nice staff is always the same. They treat you always with a smile. For sure, this hotel will be on my radar for any trips to the area in the future.
April 28, 2016
Rated 5 out of 5 by JJoh Friendly, responsive staff
The hotel was upgraded last year and this made the rooms and common areas very nice. We were at the hotel during a busy time, and the reservations' desk upgraded us to Club Level. This was a very nice perk, especially a basic breakfast and snacks throughout the day and evening. I was disappointed that the bakery was gone, and the menu at the new restaurant was very meat-centered.
Quiet,clean,comfortable with exceptional service
April 25, 2016
Rated 4 out of 5 by gilmoremp Great food and wonderful staff
Although the downstairs area is in need of some furniture/decoration, the overall hotel was very nice. The staff was great and honored SPG status with a Club Upgrade.
My wife and I had dinner at the restaurant. We were pleasantly surprised with incredible steak and a quirky but well informed and professional server.
April 23, 2016
Rated 5 out of 5 by zzb11 Vistor
The lounge has been remodeled and has excellent service. Every evening the lodge attendant is very polite and friendly. A great atmosphere while being on the road.
January 22, 2016