Rated 4 out of 5 by Stanley2014 Good price performance
Good quality and performance in term of price range
July 3, 2015
Rated 4 out of 5 by sjdd everything was a lot better than expected
except one tiny thing:
I was waiting in line for check out, and there was only one person in front.
Out of no where, there arrived a chinese women, who seemed to be staying at the hotel and have some problem. (they spoke in chinese, so I don't know what's happening)
Definitely, I am the first to be served for check out (cause I was waiting there for about 10 minutes). The front girl, looked nervous, asked me if I excuse them but I don't want to care for the chinese women who doesn't care for anyone in the world..
It's not your hotel's fault, but it's unpleasant enough to ruin the good memory of yours..
October 27, 2014
Rated 1 out of 5 by meanie Credit card DCC problem
When pay with credit card(Master or Visa), cardholder can choose currency(local currency or currency of home currency), But hotel staff don't know DCC, and it bothers me very much. I think education about DCC is needed. Some properties in China have same problem. But most of properties in China know DCC and ask me whici currency I prefer.
October 22, 2014
Rated 5 out of 5 by ahshade A good experience
Unfortunately, the front staff is a little skill , pool staff was very friendly. Newly opened lounge is clean and F&B is good. If you visit the Qingdao seem to choose this hotel again.
Unfortunate Hot and cold water faucet was replaced.
September 22, 2014
Rated 4 out of 5 by Coolfido Obvious improvement.
Compare to my last stay in June, software part improved a lot for this Sheraton, front desk and other lobby staff looks more professional, good recognition for SPG membership and well prepared for guest check in.
August 10, 2014
Rated 1 out of 5 by Chris2007 Disappointed Service
Unfortunately, I was very disappointed about the service of this hotel.
I needed to use electric tea pot to boil hot water for my baby`s dry milk, but I found that the stuff in my room is too dirty, so I let them change it as soon as possible.
they changed one for us, but it was not working, so I asked to change again to them, and they said they would change another one for us.
However, I had waited around two hours, we had waited so long time even though I went to the lobby to request it again to front staff.
I was very very upset because they did not take any action after I had asked them in the robby.
My wife went to robby and asked to hotel staff again, finally they changed new one for us.
I think they should have explained to me what was going on even though they did not have any way to solve this situation.
I think this hotel need to improve the service quality to guest.
Hope the better service for next stay.
Anyway, I really was satisfied about the quality of swimiing pool.
July 29, 2014
Rated 2 out of 5 by thend111 New hotel, bad experience
I stayed only for one night at this hotel and I am glad that I did not stay any longer than that.
The hotel was recently opened in April, or so I was told. But it seems like the staffs are still confusing in replying general inquiries, such as how to make an international call (got two different answers), and what are the benefits of spg gold members.
Food is okay. F&B service needs lots of improvement. For example, it took ages to get my welcome fruit plate from the kitchen.
Room is new and comfortable. Every new hotel has smell, this one too, but I can stand with that. The room provides a bathtub, but bath salt is not available(what?!!)... Some hotel facilities is still being constructed, such as front exterior and SPA room.
The worst thing of this stay is the swimming pool. The hours of operation is written to be 6am to 11pm. But when I went there at 10pm, a staff told me that they needed to clean the pool and asked me to come over at 6am the next day. I did as instructed, and went to the pool at 8.30am the next day. However, another staff told me that the cleaning was still in process...... I checked out at 10am on the same day and until I left, I was not able to use the pool during this visit. So disappointing......
All in all, it has the potential to become a Sheratons Hotel, but not yet!
July 29, 2014
Rated 4 out of 5 by qq8888888888 The hotel is good
fare price, the room is very clean.
the staff are not well tranined
The layout and foodd of the canteen still need to be improved, feel like a 3 start hotel.
July 19, 2014