Rated 3 out of 5 by notarehs84 For guest staying more than 3 nights
Sheraton Qingdao having just opened has a great hardware. Rooms are more than spacious with excellent in-room products.
Service personnel are willing to help in general. However does not exceeds expectation.
F&B service is the weakest link for this hotel. Food menu, staff knowledge in f&b service needs lots of improvement. For example, soya bean drinks are served from canned products. Buffett spread are limited compared to other Sheratons. Placement of food in the buffet restaurant make it inconvenient for guest to reach the food. Raw meat is served with cooked meat in a single plate.
Overall Sheraton Qinqdao has the potential to be a great hotel. However it is now not ready and not on par as a Starwood hotel yet.
I'm currently have stayed for 1 week and let's hope my experience improves over the next 3 weeks of my stay.
July 13, 2014
Rated 4 out of 5 by Coolfido Obvious improvement.
Compare to my last stay in June, software part improved a lot for this Sheraton, front desk and other lobby staff looks more professional, good recognition for SPG membership and well prepared for guest check in.
August 10, 2014
Rated 1 out of 5 by Chris2007 Disappointed Service
Unfortunately, I was very disappointed about the service of this hotel.
I needed to use electric tea pot to boil hot water for my baby`s dry milk, but I found that the stuff in my room is too dirty, so I let them change it as soon as possible.
they changed one for us, but it was not working, so I asked to change again to them, and they said they would change another one for us.
However, I had waited around two hours, we had waited so long time even though I went to the lobby to request it again to front staff.
I was very very upset because they did not take any action after I had asked them in the robby.
My wife went to robby and asked to hotel staff again, finally they changed new one for us.
I think they should have explained to me what was going on even though they did not have any way to solve this situation.
I think this hotel need to improve the service quality to guest.
Hope the better service for next stay.
Anyway, I really was satisfied about the quality of swimiing pool.
July 29, 2014
Rated 2 out of 5 by thend111 New hotel, bad experience
I stayed only for one night at this hotel and I am glad that I did not stay any longer than that.
The hotel was recently opened in April, or so I was told. But it seems like the staffs are still confusing in replying general inquiries, such as how to make an international call (got two different answers), and what are the benefits of spg gold members.
Food is okay. F&B service needs lots of improvement. For example, it took ages to get my welcome fruit plate from the kitchen.
Room is new and comfortable. Every new hotel has smell, this one too, but I can stand with that. The room provides a bathtub, but bath salt is not available(what?!!)... Some hotel facilities is still being constructed, such as front exterior and SPA room.
The worst thing of this stay is the swimming pool. The hours of operation is written to be 6am to 11pm. But when I went there at 10pm, a staff told me that they needed to clean the pool and asked me to come over at 6am the next day. I did as instructed, and went to the pool at 8.30am the next day. However, another staff told me that the cleaning was still in process...... I checked out at 10am on the same day and until I left, I was not able to use the pool during this visit. So disappointing......
All in all, it has the potential to become a Sheratons Hotel, but not yet!
July 29, 2014
Rated 4 out of 5 by qq8888888888 The hotel is good
fare price, the room is very clean.
the staff are not well tranined
The layout and foodd of the canteen still need to be improved, feel like a 3 start hotel.
July 19, 2014
Rated 5 out of 5 by JoeHan Very nice family stay for weekend
This is my first stay in this hotel. It's nicely located in a quite and convenient residensial area.The staff is very welcoming and accommodating and recognize my gold member status immediately and the room key was ready when I check in so the whole process is quick and smooth. Got a free upgrade room which has a nice panoramic view of the area. The room is nice and clean and temprature is just right. Genrally everything is good and exceed my expectation. Will definitely choose to stay here again during next trip.
June 19, 2014