Rated 4 out of 5 by AandJ Amazing staff support during devastating cyclone.
I DON'T TYPICALLY WRITE REVIEWS OF SPG PROPERTIES BUT I FELT THAT THIS SITUATION WAS UNIQUE AND DESERVED SPECIAL MENTION. MY WIFE AND I RECENTLY SPENT A LOVELY WEEK IN THE MANAMUCA ISLANDS AT THE SHERATON TOKORIKI TO CELEBRATE HER BIRTHDAY. THE STAY WAS LOVELY AND ALTHOUGH THERE ARE SERIOUS ISSUES AT THE RESORT (ESPECIALLY IN TERMS OF FOOD QUALITY AS RELATIVE TO THE INSANELY HIGH COST OF MEALS AND WATER AT THE RESORT/ISLAND'S ONLY RESTAURANT), THE STAFF WENT OUT OF THEIR WAY DAY AFTER DAY TO MAKE THIS A TRULY SPECIAL STAY.
OUR TRIP ALSO COINCIDED WITH THE WORST HURRICANE TO EVER HIT FIJI. WE WERE EVACUATED FROM THE RESORT A DAY BEFORE THE STORM AND I HAVE TO ONCE AGAIN GIVE HIGH PRAISE TO THE STAFF AT THE RESORT, WHO HANDLED A VERY DIFFICULT SITUATION WITH GUESTS' SAFETY AS THEIR CHEIF CONCERN. I CAN'T BEGIN TO IMAGINE WHAT IT IS LIKE TO SEE SUCH DEVASTATION IN YOUR OWN COUNTRY, WHILE HAVING TO SIMULTANEOUSLY ENSURE THE SAFETY OF FOREIGN TOURISTS. THIS IS A SITUATION THAT WOULD STRAIN THE MOST COMPOSED TEAM AND THE STAFF AT BOTH THE SHERATON TOKORIKI AND THE WESTIN (WHERE WE STAYED DURING THE STORM) WENT OUT OF THEIR WAY TO KEEP US SAFE.
IT WAS TRULY HEART-BREAKING TO WATCH THE STORM WREAK SUCH HAVOC ON SUCH A BEAUTIFUL PLACE. OUR HEARTS GO OUT TO THE STAFF OF BOTH THE SHERATON TOKORIKI, THE WESTIN AS WELL AS THEIR FAMILIES. THEY ALL DESERVE SPECIAL KUDOS FROM STARWOOD FOR THEIR SUPERLATIVE HANDLING OF THIS VERY DIFFICULT SITUATION AS WELL AS THE MONTHS OF REBUILDING THAT THEY WILL INEVITABLY BE RESPONSIBLE FOR.
February 26, 2016
Rated 5 out of 5 by Stace4Martin Amazing People. Amazing resort. Total Luxary!
Couldn't have been happier here! Best Honeymoon destination. We fell Inlove with the amazing people who knew us by name by the second day. We will definitely be back! Fantastic food, stunning rooms and views! We miss the resort and the people already! 10/10 :)
November 21, 2015
Rated 1 out of 5 by Phil3280 Ferry transfers
My stay at the Sheraton Tokoriki was pretty good until I departed. The staff advised me to take a ferry they provided to make my flight. I asked if I should take the helicopter and they advised no. I missed my flight and to make matters worse they wouldn't even reimburse me for their poor guidance. I was very disappointed in how I was treated by the entire SPG corporation. I have been platinum for years and my loyalty meant nothing. I think the property is ok even though the food is not, but whatever you do make sure you have plenty of time for transfers and do not rely on the staff there for guidance.
October 28, 2015
Rated 5 out of 5 by JennyM Honeymoon Paradise
Spent an amazing few days in a beachfront bure on our honeymoon this summer. The room was spacious, well-appointed and had perfect views of the ocean. The stars at night were simply magical. Though there were a number of children at the resort, the rooms for families are on the other side of the resort so we didn't find it to be an issue. We had a couples massage at the spa that was fantastic. All in all, a delightful stay.
October 15, 2015
Rated 5 out of 5 by KerryaliasVeronica Just fantastic and would recommend to anyone
Our terrific stay started with a marvellous hellicopter ride over the blue waters. The island was amazing to see from the helicopter. We were welcomed by very warm and friendly island people. It immediately engendered a relaxed atmosphere. I have always believed that you get what you give and the staff and management were exceptional. The people were relaxed and friendly and always professional. We got to know the staff over the 14 day stay and become part of their family. It gave us a great feeling of warmth and restored our faith in human nature after the rat-race of corporate life. We didn't want to leave and go home. We can't thank the management and staff enough for the wonderful and very memorable holiday. I would recommend anyone to go there.
August 16, 2015
Rated 5 out of 5 by champoz Great location
Fantastic location with excellent customer service.
July 1, 2015
Rated 5 out of 5 by champo Great location and staff
What a great place to holiday and the staff were fantastic throughout. I'll definitely be coming back to Tokoriki!
July 1, 2015
Rated 5 out of 5 by Kbee505 Idyllic Location
We spent 5 days at Tokoriki and loved every minute.
We had a beachfront retreat room and would absolutely pay the extra dollars for this type of room again. It is footsteps away from the beach, and has an outdoor area with a plunge pool, lounge and table and chairs.
Rooms are well equipped. Great bed, linen & towels, TV, complimentary Wi-Fi, tea coffee and milk, small fridge, 2 bottles of water daily, air conditioning and of course serviced daily. We were very comfortable and spoilt considering how far out from the mainland we were located. You can hear some noise from the adjoining room, but people are respectful and adjust their behaviour so as not to disturb their neighbours. We really didn’t spend that much time in our room!
Food was delicious. Breakfast my favourite, with so much variety -Tropical fruit every morning, porridge, an extensive hot food buffet and cold food selection. The chef cooking eggs to order was outstanding. Always cooked to perfection and served to your table piping hot. Sorry that I can’t mention your name, but I am sure that Chetan is aware of this chef for his efficiency, skill and politeness. He even cooked porridge for me when it wasn’t on the buffet. Thank you!
Dinner was varied with a buffet being offered along with the A la carte menu. A diverse range of food is served at the buffet- salads, soups, vegetable and fish and meat dishes, as well as desserts.
Water sports team looked after everyone and the hotel offers a package for your stay, which is good value if you like to be active.
Singers greeted and farewelled us and also sang each evening at dinner.
Tokoriki was definitely a holiday to remember for an outstanding location and great accommodation. Thank you to all staff – especially Kini, Tamalisa, Raj, Fiona and Chetan.
June 25, 2015