Rated 5 out of 5 Great service
Hotel staff is excellent especially the bell stand staff. Food at Vivaldi and lobby bakery is very high quality. Hotel hallways aren't air conditioned and rooms facing creek get very warm during the day.
September 13, 2014
Rated 5 out of 5 by Ellen1029 Wonderful staff, great location!
I stayed for 25 nights at the Sheraton Dubai Creek and I felt like family. Each member of the staff greeted me with a smile and was very welcoming. A special shout out to a few people...Mark and Fabio at Vivaldi...food was awesome and I learned a lot from Fabio, my personal chef on my shoulder. MaryAnne and her team (Estella, Mahmoud, Yifei) thanks for making my stay less stressful. Jocelyn, you were always so welcoming! The doormen and security team...always had my taxi ready! Stephan thanks for the GM Happy Hour
September 8, 2014
Rated 3 out of 5 by dekard Could gave been better.
Myself and family stayed for 9 nights in 2 rooms. We were let down by a very rude member of staff who spoke to my wife in a disgusting manner. My wife wrote to the mngt twice and explained clearly what has happened. But we left the hotel feeling that the complaint still hadn't been dealt with in the correct way. In the end my wife still did not get any apology from the member of staff.
We believe if the GM was not on holiday it would have been dealt with accordingly. We are so disappointed with Sheraton Creek hotel and towers. We will not be coming back.
August 12, 2014
Rated 5 out of 5 by Travleko SPG Platinum Stay
Excellent hotel and location. Stayed on Business for 6 nights. Rooms are very clean and comfortable. Staff go out of their way to help with anything. Try and get a room with a view of the creek. Large TV with good selection of channels. Very quiet rooms.
If you need taxi service I would suggest using the hired cars available. Not much more than the taxi rate and always have a nice car waiting at the front doors.
Pool facility is small but comfortable and clean.
Most everything I ate on property was very good. Loved the pub for dinner and a beer. Was given free breakfast each morning. Large selection of items with an omelet station.
Will be back when I am in the area again!
August 24, 2014
Rated 5 out of 5 by Justmarried101 Customer service
The staff was very polite, always available and pleasant to deal with. All departments worked like a well oiled machine, from the porters through to guest services
August 30, 2014
Rated 5 out of 5 by PareshJos Hospitality second to none
My wife and I have just completed a 7 day stay at the Sheraton Dubai Creek. We had an excellent time. The experience from checking in to checking out far exceeded our expectations. The hospitality of the staff was second to none. Special mention must go to Jocelyn and her club lounge staff - Girlie, Francois, Mary Anne and Taabrez. Girlie was exceptional. I don't think we ever saw her without a smile on her face.
The club creek view room that we occupied was exceptional. The view from the window was spectacular so much so that we never had the curtains drawn throughout our stay.
We have never felt more welcomed than we did at the Sheraton. We have already booked the hotel for our stay in February.
Thank you very much!!!
August 17, 2014
Rated 4 out of 5 by SunUAE Not A Family Hotel
The hotel is good for single adults, when visiting the area for "Business" only.
1. My kids did not like the limited TV list of channels and they could not find the popular "Cartoon Network" channel which is available in every hotel
2. There is no Play Ground for the kids
3. The pool water temperature was fine, but the water seemed not clear, because I was not able to see the floor surface of the pool, which I experience for the first time.
4. Finally, the rate was higher than other 5-Star hotels in the area.
August 18, 2014
Rated 5 out of 5 by CJSpain Great hotel for business and short stays
Highly recommendable due to its central location and close to airport,its ideal for business & short trips. Staff very welcoming and a choice of three restuants (Italian/Indian and Japanese), there is also an English Pub as well as a comfortable lobby area where you can order coffee and cakes.
Check-in staff are most welcoming and helpful and hotel offers free town car airport transfers for Club Executive room bookings and you get access to the business lounge too so worth paying the extra.
November 25, 2011