Rated 5 out of 5 by KFS67 Awesome service and very nice facilities
While it is one of the oldest 5 star hotels in Dubai, it is very well maintained, good location near airport and many popular areas, right on the creek. Nice pool and good gym equipment. Great buffet breakfast and service is impeccable. Great SPG recognition. If ytou have any problems durign your stay, they will go out of their way to assist you!
June 12, 2013
Rated 5 out of 5 by pedro82 Great Staff
The hotel overall was excellent, however I must mention specifically the staff as I thought that they were exceptional. Great customer service and all very friendly from the moment that they met us at the airport to the moment that we left. Would recommend this hotel to anyone.
April 28, 2014
Rated 5 out of 5 by gavfras Excellent service
Had to stop off in Dubai unexpectedly and booked the hotel in the middle of the night.
Excellent service from reception and the night manager in arranging a room for myself.
Very comfortable room, great breakfast.
Room had fantastic views over the creek.
Will definitely stay again next time in Dubai.
May 1, 2012
Rated 3 out of 5 by CykaUJ Bit of a rocky beginning after re-opening
Booked this on points as an overnight layover. It was further from the airport than the Le Meridian, which was fully booked. The hotel had just re-opened about a week prior. I used one of my Suite NIght awards as well, as they were about to expire. The lobby interior is very nicely re-done, high ceilings, marble, etc, as any nice hotel in Dubai is. There was a bit of difficulty getting me checked in, and then my room key did not work.
The layout of the suite was a bit weird, you walk in to the bedroom itself and then there is a sitting room when you go past the bed. They kindly had put a fruit plate on the desk, which was lovely, but there was a fly trapped under the plastic, so I called to have it replaced, but told that the kitchen was very busy. What they brought up was just a couple of yellow apples and a tired looking banana, which was disappointing, as the original one had berries and other fruits that I actually wanted.
The shower pressure had some troubles as well, the pressure was almost non-existant and turned completely off a few times, as well it had to run for quite awhile to get it hot.
Check out in the morning was even more difficult than the check in. I had called down about 15 minutes prior and asked for the bill to be ready, but it was not, and the person at reception was not familiar enough with the computer system to be able to send the bill via email (which I always prefer) rather than printed, and they kept insisting they needed my credit card. In the end, my credit card was charged for accommodation, even though I had used points for the room. They have acknowledged the mistake and said they will refund my card, which I am still waiting for.
Dubai is always a test of one's patience, and I'm sure that the hotel was just going through some stumbling blocks after the re-opening and I just got unlucky. It's a satisfactory hotel if you have a long layover as it's 15 minutes from
DXB. I'd probably stay there again if the ones closer to airport is full, but would not book a suite again.
June 22, 2014
Rated 5 out of 5 by Michael1946 Will be missed
Stayed at this hotel for over 10 times. The hotel is closing for a year to be renovated and we will have to stay somewhere else. Will miss the place and cannot wait for it to open again.
July 20, 2013
Rated 3 out of 5 by DubiousinDubai Many positives and a huge negative
We enjoyed the excellent location of the hotel and general ambiance of a Sheraton. The service and attention were excellent, especially the conceige who was very helpful in providing details of what we should be doing given our short stay.
However, as a frequent international traveller and SPG member, I was very disappointed that a tier one hotel such as a Sheraton would not be totally honest wih me in their dealings. We had been assured that there would be taxi service available for our 4:00 a.m. departure. I had explicited said twice that I did not want the hotel's limo service which cost much more than I was willing to pay for the short ride to the airport. In spite of making my preferences clear, when we got to the curb it was the hotel service which cost us about four times the rate of a cab. At 4:00 a.m., I felt we were in mo position to refuse the tranisportation.
I was formally a Gold Level SPG member, often flirting with Platium status but my loyalty to the brand wasa abandoned when I refused credit for a stay I had clearly paid almost the going rate for. This last incident does not respect for SPG.
May 1, 2012
Rated 5 out of 5 by Aboumishall This hotel has profetional staff
This hotel has a great staff
April 26, 2014
Rated 4 out of 5 by Razzou Good Location & Maintaining Standards (mostly)
Nice location and a well-maintained hotel, in facilities and service standards, although oldish like other Dubai's on-creek hotels. SPG Recognition is excellent; I was always upgraded to a creek-view room and got a bottle of wine for my elite status. A spacious welcoming terrace with a view; much enjoyed it with F&B during the less-hot evenings.
But I continue to experience some draw-backs: wait at the reception to check-in, check-out or simply to get your room-card re-validated. Refurbishment work on-going in a room next to mine; although noise was controlled, the dust extended from that room’s entrance to mine; even on carpet till elevator.
January 13, 2012
Rated 5 out of 5 by Gb67 Excellent value club rooms
Just returned from 5 night stay with yous. Service was fantastic from the moment we were collected from the airport until we were dropped off for return flight....staff throughout hotel were amazing. Especially poolside were nothing at all was too much trouble. Club room was definitely worth paying extra for only thing was no one explained happy hour where u have 2 hours free alcoholic drinks until evening before we left. Saying that having free breakfast and snacks and airport transfers were still great value for money.location perfect for getting out and about with metro station only 5-10 minutes walk. Will definitely be returning..thank you
November 1, 2012
Rated 5 out of 5 by PareshJos Hospitality second to none
My wife and I have just completed a 7 day stay at the Sheraton Dubai Creek. We had an excellent time. The experience from checking in to checking out far exceeded our expectations. The hospitality of the staff was second to none. Special mention must go to Jocelyn and her club lounge staff - Girlie, Francois, Mary Anne and Taabrez. Girlie was exceptional. I don't think we ever saw her without a smile on her face.
The club creek view room that we occupied was exceptional. The view from the window was spectacular so much so that we never had the curtains drawn throughout our stay.
We have never felt more welcomed than we did at the Sheraton. We have already booked the hotel for our stay in February.
Thank you very much!!!
August 17, 2014
Rated 5 out of 5 by Hamadkam great stay
great place to stay while in Dubai, key location and close to everything, great view of the creek .
June 23, 2013
Rated 5 out of 5 by IntlTradeAdvisor You are a "somebody"
I have just completed an almost three week stay at this property and need to first acknowledge several staff members who where spectacular in making my stay comfortable. From the Club Lounge and led by Jocelyn - there is Ivy, Mary Ann, Klaudia, Francois and Tabrez. Perhaps the best team I have ever encountered anywhere! Thank you for making my stay so special. There is also Lukas, Front Desk Manager and Saskia, Director of Guest Services; Evelyn, Ambassador for Unicef and Stephan, General Manager all who personally engaged themselves in my stay. Of course there are many others who where champions in their own way.
To the readers of this review, the staff are friendly, attentive and genuinely wish to make your stay a memorable one.
Hotel and facilities - the hotel is fully equipped with several dining facilities. My favourite is the Italian Restaurant - Vivaldi which looks over the Creek. There is Hatta on the lower level - a coffee shop with both an indoor and outdoor seating area. Several other types of cuisine are also available at the hotel.
The spa is also quite good. Try a massage, sauna or just hang out on one of the loungers around the pool. The hotel also has an excellent fitness facility and if running or jogging is what you enjoy, the marina boardwalk is immediately behind the hotel.
The room - extremely comfortable and efficient. The rooms are not huge as some hotels are today, but these are all newly renovated and extremely comfortable. Of course the room comes with the "Sheraton Sweet Sleeper" bed which you just fall into.
Final comment - I would highly recommend this hotel to anyone -it is centrally located and only 15 minutes to Sheikh Zayed Road; 10 minutes from Deira City Centre; next door to the Chamber of Commerce and the Head office of Emirates NBD Bank and central to many of the Government of Dubai offices. PS there is also a golf course very nearby - Dubai Creek Golf and the Souk is not far.
A hotel you will not go wrong with!
June 1, 2014
Rated 5 out of 5 by valiviz An excellent stay.
I had a 4-night stay during October 2012. As I expected, it was an excellent stay from all points of view. Breakfast was delicious. Dinner on the Creekside restaurant was to die for. My room was a Japanese style room on the 9th floor, very beautiful, with magnificient view on the Creek. Chelsee Arms English Pub was very good for an after dinner drink. Pool seemed small in size, but in realty was big enough, in an ambient quite and relaxing. The hotel is in the middle of many attractions, within walking distance of the Union metro station. To my opinion, this hotel is suitable either for business or for leisure. We will come back soon...
October 15, 2012
Rated 4 out of 5 by Mustafa Attention to Detail
This was my second stay in this hotel after the renovation. I commented positively on the first stay and I had only one comment regarding the food at the Club Lounge. The hotel responded to my comment saying they will see what they can do. To be honest, I get a lot of these answers and in most cases they are just that: answers. Nothing happens and things stay the same. Not this time ... not at Sheraton Creek. I was very happy to see they added a lot of new items to the breakfast menu. Sheraton Creek staff really know how to make you feel special. Where else you comment and then you see changes happening? This made me feel like a million dollar. Thank you Sheraton Creek.
July 2, 2014
Rated 3 out of 5 by Jan50 Need improvement
Last night in, room next door had a LOUD party . I called for help at 00.45. No help to stop the noice provided. Next call for help around 01.00. After 10 minutes someone is knocking at OUR door repeatedly !!!!. We were in bed trying to sleep !!!
Fell asleep at 03.00 and wake up call at 06.00 to catch a flight.
Totally unacceptable and no one offred an apology, far less any compensation. NOTHING !!!
Further poor facilities, dated bathroom and in comparison with other Dubai hotels poor breakfast.
Children roaring in Club Room all evening even if you state that children are not allowed after 18.00
Altogether a very poor experience.
February 24, 2013
Rated 5 out of 5 by skyman771 A very refreshing & relaxing break
My wife & I stayed at the Sheraton Dubai Creek for an Easter break. Exceptional service was experienced throughout our stay. We had a club room and made use of the complimentary airport transfer. Despite being delayed through long airport customs lines & 02.00 in the morning, a bright smiling face was waiting at the baggage exit holding a placard with our name on. Thereafter every aspect of our stay was handled very efficiently. The room itself with a full length glass aspect overlooking the creek was simply amazing & would be difficult to be bettered anywhere! The complimentary breakfast was also excellent as was the seating out on the restaurant balcony. We found the club lounge very pleasant as were all the staff, we were able to make use of printing services for document downloads & the complimentary beverages and snacks were most appreciated.
As for the hotel itself, it had an ambiance reflecting style, with spotlessly polished marble reception effectively on two floors with an internal atrium design. To be honest this hotel would be very difficult to find fault with, everything was, as they say, as per the guide & more !!
As to the hotels position down on the creek, then we found this to be by far one of the more pleasant positions in Dubai. During our stay, then in visiting several of the well known recently developed hotels in other parts of Dubai, we could really not see what the fuss was about and at all times were more than pleased to return the creek.
We would both like to thank you for a marvelous break, and look forward to staying with you should we return to Dubai.
April 14, 2012
Rated 4 out of 5 by Mandym Beautiful clean hotel, great service
My stay at Sheraton Dubai Creek was fantastic. I have never had staff be so helpful and genuinely lovely before.
Our room was upgraded and it was stunning. Every afternoon on our return, the room was made up to an immaculate standard. Room service food was great and timely. For breakfast however, we did not recieve the SPG 30% discount because I paid for it in cash on the day and forgot to metion my membership number.
There is an offputting smell throughout the lobby and first level, however it must have been some sort of cleaning fluid so I did not mind so much.
Overall a fantastic hotel and amazing service, we felt very important.
May 16, 2013
Rated 4 out of 5 by Steve1955 Great little older hotel in excellent location
The hotel is not in it's first flush of youth but everything is clean and well cared for and the staff are first rate. Just 5 minutes walk from Union Square metro station and slap bang up on the shore of the creek, the location is perfect for exploring Diera on foot. Breakfast was served in the Italian restaurant which with it's glass walls and outside seating made for a lovely setting. My view from Room 1103 over the creek to the Burg Khalifa was tremendous. I enjoyed the sausage and mash in the Chelsea Arms as well. No problems anywhere and so I've booked again next month for a second helping. Very reasonably priced against it's more modern competitors.
November 6, 2012
Rated 4 out of 5 by SunUAE Not A Family Hotel
The hotel is good for single adults, when visiting the area for "Business" only.
1. My kids did not like the limited TV list of channels and they could not find the popular "Cartoon Network" channel which is available in every hotel
2. There is no Play Ground for the kids
3. The pool water temperature was fine, but the water seemed not clear, because I was not able to see the floor surface of the pool, which I experience for the first time.
4. Finally, the rate was higher than other 5-Star hotels in the area.
August 18, 2014
Rated 4 out of 5 by Omani1 A great hotel
As I'd read in other reviews the staff at the Dubai Sheraton Creek hotel are fantastic. A real credit to management. The club floor room was excellent and and it was a great short break away. The only reason I didn't give an overall 5 stars was because of booking/charging issues - on each day of the stay we spent 10 -15 minutes trying to correct mistakes which is just a bit of a downer on a holiday. Staff were both helpful and very apologetic in correcting things, so no complaints there, but still the problems affected our total experience.
August 10, 2014
Rated 3 out of 5 by FrequentFlyer1 Confusion and Embarassment
Three main complaints. The first was that I was told when I checked in that breakfast was complimentary. When I went to join my traveling companions for breakfast I was confronted and told that it was not included and would have to pay causing a bit of embarrassment.
Secondly I attempted to reserve a large car when leaving the hotel to go tot he airport. This was reserved for the incorrect day making us wait for quite a while and then cramming 4 people into a small economy size car when one did show up.
Lastly, the gym is pretty sad. The two stationary bikes were not functioning and the heaviest barbell was about 15 lbs.
August 30, 2012
Rated 5 out of 5 by skyman771 Grand old lady exceeds expectations yet again.
This is a classic impeccably clean and well run hotel occupying an excellent location on the Creek. This was our second visit, and the earlier standards had certainly been maintained. We booked a club room with excellent facilities & hospitality lounge. Once again our late airport arrival (appears inevitable at DXB!) was was met without any fuss by an extremely efficient complimentary hotel transfer. The hotel has aged somewhat since being opened in the 70's though this is in no way reflected upon the enjoyment of our visit. Fundamentally the way we see it is, that if it not a beach location that you are seeking, then this represents one of the best deals in town.
April 17, 2013
Rated 5 out of 5 by Moe99 Beautiful Hotel
Over all our stay has been nothing but enjoyable. I've been coming to Dubai for over 10yrs and I always stayed other properties, but now I have discovered one of the best kept secret Sheraton properties in Dubai. Indeed it was wonderful, and Francisco at the front desk made all the difference in the world, as we checked in early in the morning, he was able to put a smile on our face, and would like to say Thank You.
August 19, 2014
Rated 5 out of 5 by Justmarried101 Customer service
The staff was very polite, always available and pleasant to deal with. All departments worked like a well oiled machine, from the porters through to guest services
August 30, 2014
Rated 4 out of 5 by Mussy Great views
We have generally no issues as we were treated very well expecially when we checked. We encountered problems at breakfast the following morning. As we were going to the airport to catch our we mentioned that we would like our hot drinks to delivered quickly. We netioned it to 3 different members of staff but nothing. We ate our breakfast and the bill was being brought over when I said but we are still waiting for our drinks. Soon it arrived but my wife got the wrong order. So all in all, I did not think that the staff were particularly caring bout the fact that we had a flight to catch not did they care about what our order was - dissapointing experince to what is a great hotel.
March 24, 2013
Rated 5 out of 5 by Eilers2014 Love Sheraton Dubai Creek
We enjoyed every moment of our stay at Sheraton Dubai Creek. In particular, thanks to Jocelyn for her attention to making our stay as enjoyable as possible. The hotel is in a great location -the old city -and is right on the Creek. Our room looked over the Creek and towards Burj Khalifa and the newer parts of Dubai.
August 17, 2014
Rated 2 out of 5 by Pind Old and Worn
This Hotel is tired and old. It is like walking into a Time machine and going back to the early eighties with old and tired rooms. Not what you expect in Dubai.
However, the Creek Restaurant is amazing with Best Seafood Buffet ever.
January 8, 2012
Rated 2 out of 5 by pspw better options
I was disappointed with not only the hotel but the level of service. I've never been to dubai, but was told that its a spectacular city with the best of everything. What I got was a very dated hotel, friendly but inefficient staff, and their inability to correct/accomodate the simpliest requests. For example,I ordered a large coffee pot from room service and receive a small pot in error. They sent another small pot, and billed me twice, including another service charge! when I brought it to their attention..they refused to change it...saying two pots were delivered
September 18, 2012
Rated 5 out of 5 by YBTSU Excellent View
Our room with BEAUTIFUL creek view, specious n contemporary interior design, peace n cozy, sunlight are coming through the big glass windows, without going to the pool, you can just quietly relax with the sunbathing on your couch. We had just stayed one night, but we are truly impressed with such an unique experience!!!
Will come back Soon
August 3, 2014
Rated 3 out of 5 by ConditionOne Solid Sheraton
Rooms are very clean, yet the furniture is dated. TV’s are LCDs. Staff I’ve met were all very accommodating and friendly. For example, the front desk staff personally opened the gym for me at 5am. A requested power adapter was brought to me within minutes. Prior to arrival, I received an email from the hotel stating that airport pick-up is a Platinum benefit, and asked for my flight information. Platinums can take a continental breakfast in the lounge, or full breakfast in the restaurant for free. Nothing luxurious about this property, but a solid Sheraton.
February 11, 2012